I received intelligent and useful help on the website’s Chat function to assist in setting up an account. I then received my flooring samples swiftly - the firm has come over as customer focused, frie... Toon meer
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Such a helpful team and very quick to respond to my requests. Casey and Daniel were so proactive to my emails and helped when I was unsure that the floor colour required was the correct one. They sent... Toon meer
Bedrijf heeft geantwoord
Delivery scheduled for Friday with flooring contractor booked for Saturday. Flooring arrived on time but without adhesive, so I rang (at least 10 mins to get through) to chase delivery and was calmly... Toon meer
Bedrijf heeft geantwoord
Dinusha was lovely! I came to place an order and we got it quickly, it was a smooth process. She was able to give us a discount since we came directly to her She was a great help in arranging the stoc... Toon meer
Bedrijfsgegevens
Over Flooring Supplies
Geschreven door het bedrijf
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Geschreven door het bedrijf
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Contactgegevens
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, Verenigd Koninkrijk
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4,3
Uitstekend
21K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The worst customer service I have ever…
The worst customer service I have ever received. Ordered and paid for flooring in May to be delivered July. Was sold to someone else hence not available for me. Was not notified. Wrecked my summer holiday plans. This happened again. Wrong address used for delivery twice but luckily I checked. Many miscommunications and wrong messages. a couple of nice staff members tried but some were patronising and ill informed. Finally booked a call with the manager but he did not bother to ring when agreed. Substitute wood was way off the colour advertised and hence was useless. No compensation was given for wasting my time, energy and holiday plans. And that's only part of the story. Don't risk buying with this company. There are others just as good. I have found a local company with cheaper comparable products, more knowledge and far better service. Flooring Supplies response here is formulaic AI writing with no meaning or substance
8 juli 2026
Antwoord van Flooring Supplies
Judy Barber,
We are truly sorry to hear about the incredibly frustrating experience you've had with us. We understand how disappointing it must have been to have your flooring order mismanaged, especially impacting your holiday plans. We are particularly concerned about the repeated delivery issues, the miscommunications, and the unreturned call from a manager. We are reviewing our processes to prevent such significant errors and ensure our team provides accurate information and reliable service. Your feedback is invaluable as we work to improve our operations and customer interactions.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
No delivery of flooring and zero…
No delivery of flooring and zero notification of being out of stock. It says they will notify you of any changes and I can confirm they absolutely do not do that. Id avoid using this company
The AI replies also show a complete lack of care.
31 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
William Manton,
We sincerely apologize for the lack of communication regarding your flooring order and the inconvenience this caused. We understand your frustration and are reviewing our notification processes to prevent this from happening again.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Dinusha has been incredibly helpful…
Dinusha has been incredibly helpful throughout the process of purchasing our flooring, answering all queries promptly and providing additional discounts which have helped us greatly in finding this project.
Thank you so much and will definitely be recommending!
31 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Elise Singleton,
We're delighted to hear about your positive experience! We appreciate your feedback and are glad our team member was incredibly helpful throughout your purchasing process, promptly answering all your queries, and providing additional assistance. We're happy to know you'll be recommending us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Helpful advice
Fast response to any questions I had made it easy to place my order. Overall a very good service.
31 juli 2026
Antwoord van Flooring Supplies
Pauline,
We're so pleased to hear that our quick responses made your ordering process easy and that you experienced very good service overall. Thank you for sharing your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Brilliant Jessica
Hi. It was a pleasure to deal with Jessica. She is a proffesional on many levells and extremly helpfull. My order went smooth and very fast thanks to her.
30 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Radoslav Kunska ,
We're so pleased to hear that your experience was smooth and fast! It's wonderful that you found our team member to be professional and extremely helpful.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I have used this firm for multiple jobs…
I have used this firm for multiple jobs over the years from hotel flooring to small and mid range project. The Natura product is first class and Dinusha who I dealt with on this recent order was really helpful and patient whilst we went back and forth and different options. Would trust and use again
30 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
MDR V,
We're delighted to hear about your positive experience and that our product met your expectations! We appreciate your kind words about the assistance you received and look forward to working with you again.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Very good quality product at a good…
Very good quality product at a good price also fast delivery.
22 juli 2026
Antwoord van Flooring Supplies
Mrs Vivienne Lambert,
We're so pleased to hear that you are happy with the quality of the product and its value. We're also glad to know that your delivery was fast!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Grey oak LVT…
Had ordered a sample and product was just what we wanted. Am very pleased with the Grey Oak colour and the flooring was easy to lay. Would definitely recommend.
23 juli 2026
Antwoord van Flooring Supplies
Frances ,
We're so pleased to hear that the sample was exactly what you wanted and that you're very happy with the Grey Oak colour. It's wonderful to know the flooring was easy to lay, and we appreciate your recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Straight forward and easy purchase and…
Straight forward and easy purchase and great communication on delivery. Great service
30 juli 2026
Antwoord van Flooring Supplies
Roy Kerr,
We're so pleased to hear that your purchase was straightforward and that our communication regarding delivery was great. Thank you for acknowledging our service!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Antwoord van Flooring Supplies
Thank you for acknowledging our service!
Antwoord van Flooring Supplies
LIsa Bradbury ,
We're so pleased to hear that you found our service excellent and that your ordering and delivery process was easy! We appreciate your kind words.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Well packaged and speedy delivery
Well packaged and speedy delivery
Ordered some scotia - arrived as notified on ordering and was very well packaged
A reasonable price - would use again
29 juli 2026
Antwoord van Flooring Supplies
karen j,
We are so pleased to hear that your scotia arrived well-packaged and promptly, just as we intended. We truly appreciate your kind words and are delighted that you found our pricing reasonable. We look forward to serving you again!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Amazing product delivered quickly and…
Amazing product delivered quickly and with care.
Strongly recommend this company and products.
Thank you Ava for the great service!
3 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Kat,
We're happy to hear that you had such a positive experience with our product and service! We appreciate your kind words and recommendation.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Amazing choice and free samples quick…
Amazing choice and free samples quick delivery also
29 juli 2026
Antwoord van Flooring Supplies
amanda smith,
We're so pleased to hear you appreciated the wide selection and the complimentary samples, as well as our quick delivery. Thank you for your wonderful feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Great service and delivery
Great service and delivery. Website is very easy to use and communication on orders is great. Kept up to date as to where my order was and times of delivery. Would 100% recommend and I will be using this website and service again as I renovate my home.
29 juli 2026
Antwoord van Flooring Supplies
Hayley Mitchell,
We're delighted to hear that you found our website easy to use and that our communication regarding your order and delivery times was great. We appreciate your recommendation and look forward to assisting you with your home renovation projects again!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Fantastic service
Fantastic service, super helpful and Jessica managed to arrange next day delivery. Will certinly shop again!
28 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
customer,
We're so glad to hear you received fantastic and helpful service, and that next day delivery was arranged for you. We appreciate you sharing your positive experience and look forward to you shopping with us again!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I love the quality of the product and very good customer relations
I love the quality of the product. The natura engineered wood flooring has got decent wood all the way through and doesn't feel super hard to stand on. The top layer is good quality too. Dinusha served me and gave me a discount on a large order and was very helpful with good communication skills. I would definintely recommend this retailer.
27 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Philippa Giles,
We're delighted to hear you love the quality of the product and find the engineered wood flooring comfortable. We appreciate your positive feedback regarding the team's helpfulness and communication skills. We're glad you had a great experience and would recommend us.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Spoke to a lady called Dinusha who…
Spoke to a lady called Dinusha who helped me out not once, but twice. I am a bit of a novice when it comes to flooring and what supplies to buy/order but i feel more confident now!
27 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Mr Sudeepto Dhara,
We are so pleased to hear that our team member was able to assist you with your flooring needs and provide you with increased confidence in your choices. Thank you for your kind words!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent company quick delivery at a…
Excellent company quick delivery at a competitive price thankyou
30 juni 2026
Antwoord van Flooring Supplies
Lucie,
We're delighted to hear that you found our delivery quick and our prices competitive. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent customer service and beyond
1 juli 2026
Antwoord van Flooring Supplies
B Faulkner,
We are so happy to hear that our customer service exceeded your expectations. We truly appreciate your kind words.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
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