Such a helpful team and very quick to respond to my requests. Casey and Daniel were so proactive to my emails and helped when I was unsure that the floor colour required was the correct one. They sent... Toon meer
Bedrijf heeft geantwoord
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Delivery scheduled for Friday with flooring contractor booked for Saturday. Flooring arrived on time but without adhesive, so I rang (at least 10 mins to get through) to chase delivery and was calmly... Toon meer
Bedrijf heeft geantwoord
I received intelligent and useful help on the website’s Chat function to assist in setting up an account. I then received my flooring samples swiftly - the firm has come over as customer focused, frie... Toon meer
Bedrijf heeft geantwoord
Dinusha was lovely! I came to place an order and we got it quickly, it was a smooth process. She was able to give us a discount since we came directly to her She was a great help in arranging the stoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Flooring Supplies
Geschreven door het bedrijf
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Geschreven door het bedrijf
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Contactgegevens
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, Verenigd Koninkrijk
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4,3
Uitstekend
21K reviews
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Excellent customer service and beyond
1 juli 2026
Antwoord van Flooring Supplies
B Faulkner,
We are so happy to hear that our customer service exceeded your expectations. We truly appreciate your kind words.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Someone deleted half the order
Only received half of my order and the other half was "deleted from the system by someone". I spent 3 hours on live chat trying to sort it out. The rest of my order is due a week later than expected.
27 juli 2026
Antwoord van Flooring Supplies
Brendan Shipley,
We sincerely apologize for the incomplete order and the extended delay. We understand your frustration with the time spent resolving this. We are actively investigating the issue to prevent similar occurrences.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I recently purchased this product and…
I recently purchased this product and I’m really pleased with the quality and service I received. The item arrived on time, exactly as described, and has been working perfectly since day one.
I also want to give a special thanks to Casey for the excellent customer support. Casey was helpful, professional, and made the whole process smooth and stress‑free. It’s great to deal with someone who genuinely cares about customer satisfaction.
Overall, a great experience and a product I’m happy to recommend.
23 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Kam,
We are so pleased to hear about your positive experience with our product and the excellent service you received. It's wonderful to know that the item arrived as expected and is performing perfectly. We are especially glad that our team member provided such helpful and professional support, making your process smooth. Thank you for your kind words and recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent service delivered on time
30 juni 2026
Antwoord van Flooring Supplies
Ray Rooks,
We're delighted to hear that you experienced excellent service and that your delivery was on time. Thank you for sharing your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Confusing
Your sales person was very pleasant and efficient with her email communication but how your system is set up is confusing. The way the prices on the website are set out to not relate to how she was giving them to me. I could make no sense of it and in the end just had to trust her that she was giving me a better deal than I would get off the website but I would have liked to understand this as it was happening.. I am assuming the flooring is ok - its not been fitted yet.
30 juni 2026
Antwoord van Flooring Supplies
jsf,
We appreciate you sharing your experience. We understand your frustration with the discrepancy between our website pricing and the quote provided. We are actively reviewing our system to ensure greater clarity and transparency for our customers. We are glad our salesperson was pleasant and efficient.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Disappointing..wrong orders sent out...refund delayed…
Ive had to phone in and order because the bank payments online wouldn't process. I asked for karndean, Art Select, Spring Oak Herringbone I thought all was Ok. The order didnt arrive when it should have. I also realised the payment was higher than it should be. I queried this. The wrong order had been put through by the customer service lady. A click flooring had been ordered. I had to cancel the flooring fitters too. The young lady said she had resolved the issues and the order would be here the following week and I would have a refund for the different cost. The refund didnt come through.
The young lady told me the order was then to come directly from Karndean and I couldnt have a refund until the product had gone back into store. The second order did arrive and I thought all was Ok, as I opened a box when the delivery guy was at my home and small planks were in the end. The fitters cane and opened a box, it was the wrong flooring again. This time it was basketweave. I have emailed the young lady again informing her that the order is incorrect. The fitters have to be cancelled again. I am so disappointed because my original review of this company was so good.
20 juli 2026
Antwoord van Flooring Supplies
Rose,
We sincerely appreciate you taking the time to share your detailed feedback regarding your recent experience with us. We are truly concerned to learn about the series of issues you've encountered with your flooring order, from the payment processing difficulties and incorrect orders to the repeated cancellations of your fitters and the refund delay. This is certainly not the standard of service we aim to provide, and we understand your profound disappointment, especially given your previous positive interactions with us. We are actively investigating these discrepancies to understand where the process broke down and to ensure such errors are not repeated. We are committed to resolving this for you and will be in touch directly to discuss the next steps to rectify this situation.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Quick response for a quote on our…
Quick response for a quote on our enquiry. Happy with the service by Penny Williams and her help in our purchase.
24 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Kyra Schwien,
We're delighted to hear that you received a quick response to your inquiry and were happy with the service provided during your purchase. Thank you for sharing your positive experience!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Prompt communication
Casey was prompt with email responses and was able to help with my query. Competitive prices and I would have no hesitation in ordering again.
24 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Diane,
We're delighted to hear that your email responses were prompt and that we could assist with your query. We appreciate your positive feedback on our competitive prices and look forward to serving you again.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Helpful service
Casey was a great help arranging a price for a large order for us. She spent time emailing us and changing the quantities we needed. She replied to us promptly and answered our many questions for us.
23 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
RH,
We're delighted to hear that our team was a great help in arranging the price for your large order. It's wonderful that we could assist you promptly with your questions and quantity changes.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey is an outstanding representative for the company
A truly excellent experience with Casey at Flooring Supplies.
Casey worked hard to secure competitive pricing and kept communication clear, timely, and consistent throughout the entire process. The service provided was efficient, straightforward, and genuinely supportive from start to finish.
Casey is an outstanding representative for the company — honest, reliable, and committed to delivering a smooth customer experience. Their efforts were very much appreciated, and the professionalism shown deserves recognition.
Highly recommended.
21 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Steevan Whittam,
We are so pleased to hear about your excellent experience with us. It is wonderful to know that our efforts to secure competitive pricing and maintain clear, timely communication were appreciated. We are truly glad that the service provided was efficient, straightforward, and supportive from beginning to end. We always aim to deliver a smooth customer experience, and your kind words affirm our commitment. Thank you for your high recommendation.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Good quality and great customer service
Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly and of good quality with lots of delivery dates to choose from. The only downside was the amount of emails sent by other colleagues (after I’d already agreed to Dinusha’s offer) and promotional/sales pushes along the way.
22 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Emma_Alexander,
We're delighted to hear that our colleague provided you with such excellent and accommodating service, making the process effortless. It's great that the samples arrived quickly and were of good quality. We also appreciate your feedback regarding the number of emails and promotional pushes; we will certainly take this into consideration to improve our customer experience.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Sample received in good time
Sample received in good time and good quality. Now just need to decide whether to place order.
3 juni 2026
Antwoord van Flooring Supplies
Steven Scott,
We're so glad the sample arrived promptly and met your quality expectations! We hope you find it perfect for your needs.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Fast delivery and quality products at…
Fast delivery and quality products at competitive prices. Used several times and will again in the future when needed.
24 juni 2026
Antwoord van Flooring Supplies
Jayne Dodd,
We're so glad to hear you appreciate our fast delivery and product quality at competitive prices. We look forward to serving you again!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Telephone Order
Dinusha was very helpful over the phone. Friendly and helped me get the best deal too. Expecting my floors this week and looking forward to receiving them!
20 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Nic,
We're so pleased to hear about the helpful and friendly service you received over the phone. We're glad we could assist you in finding a great deal and hope you love your new floors!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Fantastic customer service from Casey
Fantastic customer service from Casey. Really patient, attentive and helpful in planning my flooring project.
Highly recommend.
20 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Jane Harders,
We're delighted to hear that you experienced such fantastic customer service and found our team member patient, attentive, and helpful in planning your flooring project. We appreciate your high recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
We ordered some samples which were…
We ordered some samples which were delivered promptly. They did chase us a little but gave a good quote and the order was easy to make
15 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
Mr William Francis,
We appreciate your feedback and are pleased to know the sample delivery was prompt and the ordering process was easy. Thank you for your review!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent experience
I had an excellent experience with UK Flooring Direct. Jessica Nevin provided outstanding customer service from start to finish—she was incredibly helpful, knowledgeable, and made the whole process easy. The delivery was also much quicker than expected, which was a fantastic bonus.
I'm really impressed with both the quality of the service and the efficiency of the delivery. I wouldn't hesitate to recommend UK Flooring Direct to anyone looking for great products backed by exceptional customer support. Highly recommended!
17 juli 2026
Review zonder uitnodiging
Antwoord van Flooring Supplies
GregT,
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team provided outstanding customer service and made the process easy for you. We are also delighted that the delivery was quicker than expected. Your recommendation means a great deal to us, and we truly appreciate your kind words about the quality of our service and efficiency. Thank you for sharing your positive feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I bought a engineered wooden floor…
I bought a engineered wooden floor from flooring supplies and as we are laying the floor on concrete and was advised by Casey to buy a waterproof underlay 5mm thick but now the floor has been put down and every time we walk on it there’s a crunching sound. I have googled this and it keeps telling me the underlay is too thick for a 14 mm floor.its saying we should have a 2mm or a 3mm but we were advised to have the one we bought. It’s either the underlay is too thick or the woods not good but it wasn’t cheap to buy. We are not happy with this and are going to complain.
31 maart 2026
Antwoord van Flooring Supplies
Sheila Crouch,
We appreciate you taking the time to share your experience with us regarding the engineered wooden floor and the underlay. We understand your frustration with the crunching sound and the concerns you have about the suitability of the underlay. We are sorry that the flooring has not met your expectations. We are committed to ensuring our customers are satisfied with their purchases, and we want to investigate this matter thoroughly. Please know that we are taking your feedback seriously and will be looking into the advice provided and the product performance.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Very helpful staff
Very helpful staff. very good in sending out samples.Quick delivery. very good service
22 juni 2026
Antwoord van Flooring Supplies
Mick,
We're delighted to hear that you found our staff helpful and that you had a very good experience with our sample service and quick delivery. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
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