xxx Reviews 

Antwoord van xxx

19 jan 2025

Dear Sarah,

Thank you for your feedback. We are glad to hear that you liked the arrangement. However, we truly apologize for any confusion regarding the delivery cost. During checkout, we offer several delivery options, including a free 3-4 day economy delivery, a 1-2 day service, and a premium selected day delivery that guarantees delivery on your chosen date.

We always aim to be transparent and clear about all costs, and we are sorry that this wasn’t fully communicated during your order. We appreciate you bringing this to our attention, and if you have any further concerns or questions, please don’t hesitate to reach out to us directly.

Warm regards,
Flowers Box London Team

Antwoord van xxx

6 jul 2024

Hi Sharon,

Thank you for your wonderful review! We're delighted to hear that your friend was impressed with the beautiful and vibrant calla lilies and roses. We're also glad to know that our team could quickly resolve the delivery address issue for you. Your kind words about our flowers and service mean a lot to us. We look forward to serving you again!

Best regards,
The Flowers Box London Team

Antwoord van xxx

6 jul 2025

Dear Verônica,

We’re sorry to hear you’re disappointed, but we must clarify several important points for your benefit and that of other readers.

First, you ordered the Regular (3 Twin Stem Orchids) in a Rectangle Ceramic Pot — and that is exactly what was delivered. You confirmed receipt of the correct item, so we’re unclear on the basis of your complaint, as the product matches your order.

Regarding the pot, it is a decorative ceramic container, clearly shown and described on our website. It is not a horticultural planter with drainage holes, but it does include hydrocoral stones at the base to help with moisture and airflow. This is standard practice in professional floral arrangements, not a defect.

You mention repotting, removing flowers and leaves, and other care steps you took. While we understand wanting the best for your plants, these personal decisions don’t reflect any fault with our product or service.

On pricing: comparing our premium orchids and luxury presentation to supermarket plants priced at £6 is misleading. You paid for a complete package — carefully selected orchids, ceramic pots, professional florist arrangement, packaging, shipping materials, and the costs of running a real business, including staff, rent, and support. This is how any professional florist prices their products.

Regarding communication, your first email included an incorrect order number, making it impossible to locate your purchase. Instead of providing the correct details or allowing time to respond, you sent a message stating:

“Hi there, following up as I did not get a response. Just put a negative rating in Trustpilot and will be contacting Citizens Advice Bureau next.”

We consider this a threat rather than an attempt at resolution. Once you provided the correct information, we replied — but by then your negative review was already public.

Contrary to your claim, we respond to all reviews and clients, positive or negative. We don’t ignore concerns but expect fairness and transparency.

We stand by the product you received and remain open to resolving any genuine issues, but must defend our business against unfair or inaccurate claims.

Kind regards,
Flowers Box London Team

Antwoord van xxx

6 jul 2024

Hi Kate,

Thank you for your feedback! We're glad to hear you're happy with your delivery. We appreciate your support and look forward to serving you again soon.

Best regards,
The Flowers Box London Team

Antwoord van xxx

6 jul 2025

Dear James,

We’d like to clarify immediately: your order was delivered and signed for, and we have full tracking confirmation to support this.

You attempted to call us during peak dispatch hours — our busiest operational period — when we're often unable to answer straight away. However, we responded to your email the same day, explained the cause of the delay, informed you that the parcel would arrive within hours, and refunded your delivery charge in full as a goodwill gesture.

We also attempted to contact you twice at 10:40 AM, but your phone appeared to be out of range.

As a small business, we always aim to support our customers — but we also ask that public reviews be honest and factual. In this case, your review states that we “don’t deliver,” yet you received and signed for the parcel. That’s not just inaccurate — it’s misleading to others reading your comment and unfair to our team, who did everything possible to resolve the situation.

We're sorry for the inconvenience caused by the courier delay, but we responded promptly, communicated clearly, and delivered your flowers as promised.

Flowers Box London Team

Antwoord van xxx

6 jul 2025

Dear V Reu,

Thank you for your feedback. While we take all customer concerns seriously, we cannot verify or investigate your claim without an order number or further details.

We also find it hard to accept the statement that the flowers arrived “barely alive” and that you had to “sort something else last minute.” Would our customers really believe that we would deliver substandard products, especially for such an important occasion? Our business depends on consistently providing quality and reliability—this is how we keep our doors open and serve our community.

We understand it’s easy to make statements online, but much harder to provide evidence. Without more information from you, we are unable to address your concerns appropriately.

If you would like to discuss this further, please contact us with your order details. We are committed to resolving genuine issues and maintaining our high standards.

Flowers Box London Team

Antwoord van xxx

6 jul 2025

Dear Reviewer,

We have reached out multiple times requesting your order number and details to properly investigate your concerns, but have yet to receive any response. Without this information, it’s impossible for us to address your claims or clarify the situation.

To be clear, our website clearly states that bouquet size is determined by the number of stems selected — for example, 10, 20, 30, 40, or 50 stems — with “regular” referring to a specific stem count. This is transparent during the ordering process, and we always include extra stems as a courtesy.

Simply stating the bouquet was “very small” without providing order information or engaging with our support team prevents us from resolving your issue. We encourage customers to provide order details so we can investigate and assist properly.

We take pride in our service and are happy to clarify any misunderstandings — but we need your cooperation to do so.

Flowers Box London Team

Antwoord van xxx

15 mei 2024

Thank you for your kind words! We're thrilled to hear that you appreciate our beautiful flower arrangements. Your satisfaction is our priority, and we're committed to consistently providing you with stunning blooms for every occasion. We appreciate your support and look forward to creating more beauty for you in the future.

Warm regards,

Flowers Box London Team

Antwoord van xxx

6 jul 2025

Dear Richard,

Thanks for your creative take on “terrible customer service.”

Just to set the record straight: your order was dispatched on 23.03.2024 with delivery scheduled for Sunday 24.03. Royal Mail made three separate delivery attempts—Sunday, Monday, and Tuesday—but no one bothered to open the door. After the third failed attempt, they left a collection card at your address.

We also provided you with the tracking number via SMS and email, and you would have received notifications with a specific delivery time slot, so you knew exactly when the parcel was on its way. All our clients receive SMS and email updates about delivery times, and the parcel requires a signature upon delivery.

You only reached out to us on 28.03 to say the flowers never arrived and asked for a refund. We promptly explained that the parcel is ready and waiting for you at the local delivery office—waiting for you to collect at your convenience.

We get it: waiting for flowers while on holiday is frustrating. But blaming us for missed deliveries when no one was home or opening the door isn’t exactly fair. When posting reviews, honesty is always the best policy.

We’re here to help, but we can’t deliver flowers through walls.

Best regards,
Flowers Box London Team

Antwoord van xxx

18 apr 2024

Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our customer service and were pleased with the flowers you received. Ensuring timely delivery and providing top-notch service are always our top priorities. We appreciate your kind words and hope to have the opportunity to serve you again in the future.

Warm regards,
Flowers Box London Team

Antwoord van xxx

18 apr 2024

We're thrilled to hear that you took a chance on us for your anniversary and that it paid off so wonderfully! It's our mission to exceed expectations, and we're delighted to know that the flowers exceeded yours and left both you and your spouse in awe. Thank you for recognizing our efforts in presentation and service – it means the world to us. We look forward to being a part of more special moments in the future!

Warm regards,
Flowers Box London Team

Antwoord van xxx

18 apr 2024

We're thrilled to have earned your trust as your new go-to for special occasions! It was our absolute pleasure to help you celebrate your bestie's engagement with the perfect bouquet. Knowing that our flowers brought joy to both you and your friend means the world to us. Thank you for your kind words and for allowing us to be a part of your special moments. We're here to make you shine every step of the way!

Warm regards,
Flowers Box London Team

Antwoord van xxx

18 apr 2024

Thank you so much for your kind words! We're delighted to hear that you were pleased with our service and the flowers you received. Your satisfaction is our top priority, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!

Warm regards,
Flowers Box London Team