Flyhacks Reviews 

Hi ,I made an error in return booking of flights, the helpline was quick to respond ,with helpful input, and arranged for the required direct flight home to be sorted..A great team,as more than 1 operator was involved, all where polite in there written response, and importantly very helpful to get a satisfactory resolution.
I will certainly recommend.

Fully recomend. Fast and professional service. Fantastic helpdesk!

THE MOST HORRIBLE EXPERIENCE I EVER HAD.

The service is extremely bad. I frequently travel and this is the first time that I have to call a company 3 times and still the problem does not get solved.

I needed to add a priority to a ryanair flight booked through them. I phoned 3 times during the same day in order to get the e-mail with the instructions for the payment. The e-mail eventually arrived 8 hours after my first phone call.

I would like to mention that your service does not come for free + I had to pay 3 times for phone calls to England. Furthermore you do not warranty any better service to the client but actually the price to add the priority through you is even higher than doing it with ryanair. So where is the advantage of using flyhacks? Please tell me because I don´t see it really.

Customer service is polite and I understand it is not their fault but provide them with more options and more info if the system is not working properly.

I wish I could have looked at trustpilot before making the booking.

Furthermore, when a company is not serious you see it from the fact that they ignore bad reviews and just reply to the few good ones and they don´t improve the service at all.

Horrible horrible horrible.

Inget bolag att lita på!!! Använde mig av Flyhacks vid resa till Spanien. Flygtiderna ändrades efter vår bokning nära inpå avresa, vilket tvingade oss att sova en natt i Berlin. Flyhacks meddelade att de absolut skulle ersätta oss för vår hotellnatt. Skickade in kvitto per mail den 7/5 och efter otaliga mail till Flyhacks om påminnelse om att jag ej fått min ersättning kontaktade jag konsument Europa om hjälp. När de fått ärendet tog det en vecka sen hade jag pengarna. Mail om ersättning 7/5 utbetalning 31/7.
Det tog nästan 3 månader innan jag fick mina pengar, det är orimligt!!!
Ska hot vara det enda som hjälper?
Undvik detta företag!

Relleno la encuesta sin haber volado con vosotros. Una vez haya volado tendré opinión.

Unsere Erfahrungen mit - Flyhacks - sind mehr als unterirdisch – nicht nochmal und wir können nur alle davon abraten.

Wir haben ein Flug über Rynair gebucht (über Christi Himmelfahrt), dieser wurde am Folgetag mit einer Mail und einem Rückruf als "soled out" abgesagt, obwohl dieser weiterhin im Online Portal verfügbar war.

Stattdessen wurde uns ein alternativer Flug angeboten, der aber statt 2 Std. Transferzeit nun 12 Std. Transferzeit beinhaltet und zu dem noch viel früher am ursprünglichen Abreisetag gestartet wäre.
Zusammenfassend hätten wir für das gleiche Angebot fast 1 Tag mehr Reisezeit aufbringen müssen und einen 1 Tag weniger Urlaub für das gleiche Geld bekommen – bei 4 geplanten Tagen auf Mallorca hätte das keinen Sinn ergeben.

Das Angebot wurde per Mail dann schriftlich storniert mit der Aufforderung, dass Geld wieder auf die Visa zurück zu buchen. Das bereits gebuchte Hotel musste storniert werden, weil der Linienflug obwohl online verfügbar, ausgebucht war. Die Stornierungskosten gingen natürlich zu unseren Lasten.

Die schriftliche Antwort es dauert 10 Business Days halte ich für eine Frechheit - wenn das 100 Kunden von Flyhacks passiert, dann sind das bei Flugkosten in Höhe von 600 EUR mal eben 60k EUR, mit denen das Unternehmen zinsfrei arbeiten kann. Aus meiner Sicht inakzeptabel.

Übrigens bis HEUTE wurde das Geld nicht zurück erstattet, weitere rechtliche Schritte werden nun aber folgen.

Soviel zu meiner Erfahrung mit Flyhacks.

Bad, just bad.

I purchased flights to Marrakech over two weeks ago. Received an email after purchase (and after the money had left my account) saying that they were unable to process the booking due to security checks. So, they had taken my money but no booking. Not sure how my payment could not pass security when they’re able to take the money in the first place. They said they would refund me but gave no timeframe and would not confirm the account to which it will be refunded. On being pressed they told me it would take 3-5 working days. On expiry of 5 working days, they told me it would be 7-10 working days. It’s now been over 10 working days and I still have not received my refund. AVOID.

Do NOT use Flyhacks. Almost any company would be better. You can rest assured I will never be booking with them again, neither should you and here is why:

I booked a flight from Italy to France back in Nov/2018 to fly later this month (April 2019). Flyhacks did not send me any sort of confirmation email, but luckily I had taken a screenshot as I purchased it, so when I pressed them over email to send me my information, they were able to find it.
Here I am today, 5 days before I leave the US. I went to do early check-ins for all my flights so I could have the tickets handy and I find out one of my flights was canceled.
No one even contacted me to tell me. I repeat, NO ONE BOTHERED TO LET ME KNOW that I would be stranded on my layover with no options. Alone. In a place that’s actually not that safe for a young woman to travel. I contacted customer support immediately and they said sorry they didn’t contact me but they could get me on a flight the next day and just to wait where I had my layover for 24 hours. UNACCEPTABLE. I need to be in France on the day that my flight is booked for. How can Flyhacks think this is an acceptable solution?
I wrote them back asking for a better solution or a full refund and they have not responded in several hours. Clearly customer satisfaction is not a priority for this company. I am extremely disappointed in they way they handled this situation, and especially in the lack of communication once my flight was canceled. I could have had lots of time to figure this out. Instead I am trying to see if I can even book another flight. When I do, I won’t be using Flyhacks.
Shame on you guys.

In conclusion to anyone who reads this review: don’t use Flyhacks. Don’t expect customer service to be helpful. Make sure you take a screenshot of everything you do so you can prove you even bought tickets through them.

C’est une arnaque, vous pensez avoir un billet à petit prix mais non parce que Flyhacks ne vous envoie pas automatiquement le lien pour obtenir votre carte d’embarquement. Moralité vous payez un complément de 55€ par billet pour pouvoir embarquer ! Et impossible de se faire rembourser cette somme parce que Flyhacks est de mauvaise foi et bien sûr ne reconnaît pas cette pratique. A fuir !

Prisvärt, enkelt och smidigt sätt att boka flygresor. Mycket snabb och tjänstvillig support på nätet som hjälpte mig med mina frågor.

Its a really bad company. I order two tickets but dont get reservation numbers. And when i ask refund they dont give . Just says that i need whait 30 days to get answer from Raynair company about takses. Dont use this company!!!

I've bought a quick ticket due to the Gatwick mess and I found a decent flight for the next day from Southampton to Oslo (stopping in Amsterdam).
After I read the bad reviews, I've called them first to make sure that they will send my tickets and to do my check-in, but the UK phone no on their site didn't worked, so I had to call in a different country. The other small issue was that the dimensions of the cabin baggage from Southampton were a bit less than the usual dimensions, so I was charged with another £40.
If you call them and ask for all the details necessary for your flight, everything should run smoothly ( pay attention to your cabin baggage dimensions for each airline)
Cheers

Flyhacks gave wrong information about baggage allowance, which resulted in extra cost when travelling with Ryan air. Had contact with their support. They answered quick but answered in a standard way, ignoring simple facts in the recervation. Cannot be trusted!

Läste tidigare recensioner och blev lite orolig. Detta stämde inte på något sätt. Allt funkade, check in etc. Enkelt att få kontakt med kundservice samt snabb respons. Nice hacking flyhacks!!!

Worst site to book your tickets from. If you want to change something to your booking you HAVE to go throught them and you HAVE to stay on the phone with them. NEVER AGAIN!

Etwas verunsichert von der Art der Ansprachen und der Wortwahl bemühte ich die Servicehotline mehrfach.
Englisch gar kein Problem, deutsch auf Rückruf.
Alles sehr nett und kompetent.
Ich habe Flüge (direkt und mit Anschluss) nach Rom mit Ryanair über Flyhacks.gebucht.
Alles klappte, wie angekündigt.
Die Buchungsbestätigungen kamen umgehend, die Bordpässe zwei Tage vor Abflug auf Handy und per mail.
Alles verlief reibungslos.
Kann nach dieser ersten und bis jetzt einzigen Erfahrung nur anmerken, dass alles auf junger frischer Art auf Grundlage der modernen Medien und - das etwas schade- auf englisch alles super organisiert war.
Wünschenswert wäre aus dieser Betrachtung für alle Sprachunbegabten eben auch der direkte Service in anderen Sprachen, wie auch deutsch.
Also,... auch positives sollte erwähnt werden.