Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... Toon meer
Bedrijf heeft geantwoord
I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... Toon meer
Bedrijf heeft geantwoord
Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Koffiewinkel
- Koffie-apparaat leverancier
- Kantoormeubilair verhuurwinkel
- Kantoormeubilair leverancier
- Kantoorbenodigdheden winkel
Informatie afkomstig van verschillende externe bronnen
At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, we’ve grown into one of the UK’s leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, we’ve been supplying great tasting coffee for nearly 40 years.
Contactgegevens
Verenigd Koninkrijk
- 020 7553 7900
- hello@freshground.co.uk
- freshground.co.uk
4,6
Uitstekend
139 reviews
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Superb Customer Service
Matt Thomas went above and beyond to fit our four water machines.
12 juni 2023
Review zonder uitnodiging
Antwoord van FreshGround
Hi Mitch, thank you for taking the time to leave a review. We're very pleased to hear how happy you are with Matt's work. I'll be sure to share your feedback with Matt and the team now.
Thanks,
Ant
Review was submitted in error
This company is misleading the public by offering 10 trays for £4.90, but charging £49.00 this is against the law & I am considering reporting them to the asa.
Do not buy from this company
Please ignore this review. It was sent in error.
I apologise profusely fir any inconvenience caused!!!
14 november 2022
Review zonder uitnodiging
The technician Lyndon, was polite and professional.
The technician, Lyndon, was polite and professional.
28 oktober 2022
Review zonder uitnodiging
Service was great Lyn Don was very…
Service was great Lyn Don was very professional.Thank you
10 juni 2022
Review zonder uitnodiging
Quality coffee beans
Quick delivery. The energiser beans are soo nice. Will order again :)
17 mei 2022
Great service and excellent product.
10 maart 2022
Milk Frother Purchase
Purchase of Milk Frother Cleaning liquid for our coffee machine. Quick and easy transaction with the quick delivery.
31 januari 2022
I had emailed about my water dispenser…
I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was the friendliest person ever! really happy with how amazing he was and how he went out of his way to make me really understand the dispensers we have so that I can avoid minor issues. His name was Pat and he was honestly amazing! Thank you for you customer service :)
9 september 2021
Review zonder uitnodiging
Antwoord van FreshGround
Wow, what an amazing review! Thank you so much, Chloé Louise, I'm so pleased we were able to exceed your expectations in this way, and I shall make sure to pass your comments onto Pat and the client care team. Thanks again!
Best wishes, Jess
Steve More is brilliant
Steve More is brilliant! Love having him here.
29 juli 2021
Review zonder uitnodiging
Antwoord van FreshGround
Wow, what amazing comments! Thanks Nathan, I'll make sure to pass your comments onto Steve and the client care team.
All the best, Jess
Slav is amazing as always
Slav is amazing as always. Came in promptly when called and got the job done very quickly. He is a pleasant person and an asset to the company!
19 juli 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks Evelyn, that's super feedback to hear! Thank you so much for dropping by to leave your review.
Best wishes, Jess
Swift and easy installation
Swift and easy installation. Pat even drilled a few holes for us to make sure the cable reached the water supply. Great customer service.
7 juli 2021
Review zonder uitnodiging
Antwoord van FreshGround
Hello, thank you so much for leaving us such a super review, it's great to hear you're so pleased with our service!
Best wishes, Jess
Emma was amazing so lovely looks after…
Emma was amazing so lovely looks after the group so well Thank you Emma
6 juli 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks Trish, for your 5 star review!
All the best, Jess
Antwoord van FreshGround
Hello Richard, thank you so much for taking the time to leave your review!
Best wishes, Jess
Excellent service all the way through
Excellent service all the way through, good communication.
24 juni 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks Simon, that's wonderful to hear! Thanks so much for stopping by to leave your review.
Best wishes, Jess
recommended
Great service, competent fitter and all worked well with no leaks, many thanks.
23 juni 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks so much, Rick, for your super 5-star review!
All the best, Jess
The whole service team are very good to…
The whole service team at Freshground Coffee are very good to deal with and kept me informed of the planned visit. The engineer Jamie Farrell was efficient, courteous and professional. He dealt with the job excellently. Very happy with the customer service received.
14 juni 2021
Review zonder uitnodiging
Antwoord van FreshGround
Hi Shirley
Thank you so much for such wonderful feedback! It's great to hear how pleased you are with Jamie and our service!
Best wishes, Jess
Amazing customer service
10 juni 2021
Review zonder uitnodiging
Antwoord van FreshGround
Hello Alex
Thank you so much for your super 5-star review!
Best wishes, Jess
Piotr was really helpful on the service…
Piotr was really helpful on the service visit. Arrived at the start of the day and advised on a better way of maintaining the machine. Top marks.
25 mei 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks so much for your glowing review, Matt!
Best wishes, Jess
Nick was really polite and fixed the…
Nick was really polite and fixed the issue quickly.
21 mei 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks Chloe, for your 5-star review!
Best wishes, Jess
Slav Nowak(Freshground Engineer
Slav came to remove our Billi taps and done an excellent job and was very efficient. Many thanks for your help . Really appreciated
20 mei 2021
Review zonder uitnodiging
Antwoord van FreshGround
Thanks very much for your review, Gerry!
Best wishes, Jess
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.