Freshly Reviews 12.713

Will helped change our order just after the deadline had passed. Very kind, courteous, 5 out of 5 would ask for help again.

I thought I still had time to edit my order but I just missed the cutoff. Harvey helped me out. I really appreciate it.

I recently reached out to Customer Service regarding a shipping error that had been ongoing. Harper was kind, understanding, prompt, and swift with resolution. I was also provided with a $10 credit for the inconvenience which I was not expecting, as this is an error by the shipping company, not Freshly. It came as a very pleasant surprise. Five out of five stars to Harper in Customer Service!

Contacted customer service for receiving 5 meals that expired within 3 days (I wanted meals for the entire week). Pat helped give instructions for freezing and reheating meals. I let him know that this Information was not on the packaging. He was very good at customer service and efficient. Of note, it was difficult to find how to contact customer service on the website. I would advise sending meals that don’t expire so soon or putting freeze and reheat instructions on packaging. Thank you.

Excellent customer service - Harvey provided excellent customer service - very personable & friendly and was able to resolve my issue!!

Pink was who helped me and they were remarkably helpful. It's my second week using the service and I made a whole mess of figuring things out. Pink was very useful in correcting my mistakes and getting things back to what I needed, and then explained everything to me. Pink was really helpful and I am very appreciative of the amazing customer service.

PAT did an excellent job on helping me get an incorrect charge corrected. Thank you Pat for your efficient, helpful effort. Great job!

I needed to cancel a shipment and my subscription for 2 different and Chuck was able to handle it and helped me out. I was very satisfied with his customer service skills:)

I was assisted by Pink at Freshly, and she quickly and efficiently canceled my order when I requested. Thank you!

I needed to change meals after the deadline and Stacy was so helpful and was done so fast

Hello. I was told about Freshly by my son who is a customer. I then went ahead and started a subscription to be delivered on Feb.16th. I then found out about the referral program. So I contacted your support team and chatted with Jamie C. who was able to apply the credit to both my sons and my subscriptions. I was very thankful and Jamie was great.

Good job PJ. I was treated fairly.

Thank you

PJ was very helpful. My first order didn't come this past Friday and was delayed until this coming Thursday. PJ took care of the spoiled food and refunded my order cost.

Pat addressed my problems in full within minutes. Extremely helpful!

Harvey was great! I forgot to update my order and address and he helped me with all of it! A gem truly!

Edit: Unfortunately this ended up not being the case. PJ emailed me at 3:00 AM to tell me there was no replacement order and my grandmother would have to wait until Friday for the meals.

This isn’t PJs fault, but Freshly never even communicated with me that the meals weren’t coming. I had to hear it from my grandmother, when she didn’t have food to eat because her meals never arrived.

Unfortunately, I can’t use this service. It’s poorly run and can’t be relied upon to get people the food they need.

PJ was really professional and helpful. The order for my grandma got delayed and they refunded and rescheduled me for an ASAP delivery to get to her so she had food!