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The food is seriously amazing!! The portions are just the right size so you don’t still feel hungry after. Everything I have tried has been delicious. Plus they make things healthier by using veggie p... Toon meer
Bedrijf heeft geantwoord
PJ was awesome. We are using Freshly for my mother who is 90 and lives independently. Having fresh made meals is very helpful and the fact that the nutritional content can be evaluated for each meal,... Toon meer
Bedrijf heeft geantwoord
Well, I was a trying to get meals for here at work for a healthier lunch. I had taken a break from deliveries at home. The customer service rep, Jess, sorted all my issues out over their chat syst... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthy, chef-prepared meals delivered to your door.
Contactgegevens
Verenigde Staten
- 1 (844) 373-7459
- support@freshly.com
- freshly.com
4,4
Uitstekend
13K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pink was very helpful to me today
Pink was very helpful to me today! I really appreciated her help!
5 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for dropping your stellar rating, Barbara! We're thrilled to hear that Pink was able to provide you with quick and pain-free customer service assistance. We'll be sure to share your kind words with her. Thanks again for rating us!
Max was very helpful!
5 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Joyce, thank you so much for taking the time to review us! I'll be sure to share your awesome review with Max and rest assured, we'll be more than happy to keep with the outstanding customer service. Thanks again for the 5-star rating!
Pat was helpful!
5 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
I see that Pat is providing excellent service as always, Sharar! I always love hearing these words from our customers, so thank you and I know I will make Pat's day as well when I pass along your review! Thank you!
CASSIE is excellent
Your live customer service agent CASSIE was very helpful in walking me thru an order cancellation for next week. I was concerned that perhaps my subscription would be cancelled as well, but she assured me all was in order, which put me at ease. Many thanks to CASSIE!
5 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Donna! Thank you for taking the time to review Cassie! She came through again, and I'm very pleased she was of assistance to you. I hope you continue to enjoy our service and thank you for being part of the Freshly fam!
CASSIE was so helpful
CASSIE was so helpful. She so quickly helped me with cancelling my order and giving credit back to my account for the next weeks order! Thank you
5 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi there, thanks for sharing your Freshly experience! I'm grateful to hear that Cassie quickly addressed your request and everything flowed smoothly! I'll be sure to share your thoughts with them!
The customer rep was very friendly and…
The customer rep was very friendly and not only changed my order for next, she also changed my order on the website so that this problem doesn't occur again.
4 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hello Mary, thank you so much for reviewing us! I'm beyond grateful to hear this awesome review of our customer service. I hope you'll continue to enjoy. Thanks again!
JM was amazing!!
JM was amazing!!! JM helped me with my question right away and was able to resolve my problem!!!!
4 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hello Carsyn, thanks for the 5-stars! I'm sure JM is proud to make you a one satisfied customer. Your feedback will surely reach the team. Thanks again!
Jess was super helpful!
4 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Paige, thanks for the 5-star rating! We'll be sure to share your thoughts with Jess! Thanks again!
Stacy is AWESOME!
Stacy was very helpful when I accidentally ordered 6 of the same meals. The problem was resolved in a matter of minutes and I appreciate the quick fix. Great customer service!
3 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
We like Freshly meals too, but we would certainly want variety in our weekly meals vs. 6 of the same meals -- so we're so happy that Stacy got you all taken care of today. Thank you, Karlee, for your wonderful dose of positivity today!
Missed my update window
Harvey was able to get my meals switched when I missed the deadline by thirty minutes. He was very polite and made the process painless.
3 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
We're so happy that Harvey came to the rescue and got your meals changed for you, Tricia. Thank you very much for the wonderful, kind review, and we'll be sure to pass along your feedback to Harvey!
Jess was incredibly attentive and…
Jess, Customer Service representative, was incredibly attentive and responsive to my needs. 100% Satisfied. Thanks Jess!
3 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Yay! We love to hear that you received a 10/10 experience with our wonderful Jess! We know she'll appreciate this feedback.
Stacy was super helpful
Stacy was super helpful, I needed to change order delivery dates because I mistakenly chose back to back deliveries. All done working a few minutes, great!! Thanks!!
3 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Jorge, we thank you for your kind review of Stacy, and we're so happy that you received efficient, professional service. Thank you for sharing your experience with us today!
Pat was very nice and helped me quickly.
3 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
We're so pleased that Pat took very good care of you today and we appreciate your review. We are consumers ourselves, and we love efficient service, so we're very happy you were satisfied today. Thank you, thank you!
I updated my order on my phone needed changes
I updated my order on my phone but when I got on the computer I realized some of the meals I selected were not as low in sodium as I wanted. I reached out by chat and Pink was able to update my order again. She was kind and patient while I chose new meals, very helpful.
3 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Chiquita, we want you to have the meals you want so we're so happy that Pink not only assisted you but did so with her normal beaming smile. Thank you for sharing your positivity with us today!
PJ was great
PJ was great with assisting me when I had an expiration date issue. very good, fast customer service. much appreciated
2 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Christopher, thank you very much for sharing this review of PJ. We know he'll appreciate hearing that he delivered great, and fast customer service!
Cassie was very helpful
2 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Jane, and thank you for your 5-star review of Cassie! We're more than glad to give you any assistance - we're here for you 24/7!
Pink was very helpful
Pink was very helpful and answered all my questions. It was so nice to be able to have my concerns addressed and I was so happy to see that I could contact 24/7.
2 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi there and thank you for your kind review of Pink today! We are so pleased that you were fully assisted and happily so. Thank you for being the best part of Freshly.
Stacy was great!
Stacy was great! Took care of my issue quickly & completely professionally. Appreciate the courteous and quick service.
2 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Yay, that Stacy took such good care of you today in a seamless and professional manner. Yay, Benja for being such a kind soul to take the time to review Stacy today -- we like you both!
Kenny was fantastic
Kenny was fantastic. Fast, accurate and he completed my request with confirmation. Excellent@
1 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Very nice! We love to hear that Kenny was super fast and precise with attending to your request and offered a confirmation. Thanks for sharing!
PJ is great!
Although I am disappointed that the app goofed up my delivery date, PJ made an excellent recovery and made me feel heard. PJ helped me rectify the issue as best as possible, I was grateful for the help!
1 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Thank you so much for sharing this wonderful review of PJ! We're happy PJ was able to come to a resolve for this issue. Thanks for being part of the Freshly fam.
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