Terrible experience, unreliable site. I ordered a replacement battery on the 27/10/2026 the delivery expected on the 13 November 2026. There was no communication after the 29/10. I checked the tracki... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Well I liked that my goods arrived 5 days earlier than expected, and that I could choose which store/ merchant to shop from based on their price differences.
My order went very smoothly. Product arrived sooner than I thought it would and very neatly wrapped. The only small issue was on check out, the amount changed slightly but as it was a small diffe... Toon meer
Exceptional, I got my parcel in good condition and happy to announce that is working properly, great customer service, been receiving regular emails to check on the status of my delivery on daily basi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Geschreven door het bedrijf
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contactgegevens
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Verenigd Koninkrijk
- fruugo.co.za
3,9
Goed
6K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Correct part and quick delivery.
28 augustus 2026
Thanks for the product
Thanks for the product, it actually arrived earlier than expected. And I’m enjoying the use of it
28 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I ordered a product a month ago
I ordered a product a month ago, and I still haven't received it. There are no updates to tell me when I will get what I bought.
At this point I don't even know if I will ever get it.
28 augustus 2026
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
I had a bad experience with Fruugo
I had a bad experience with Fruugo, bought, paid upfront, never got the goods, lost a lot of money.
Will never use them in the future.
16 november 2025
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has requested additional information regarding your order via Trustpilot.
We are looking forward to hearing from you.
Kind regards,
I am extremely disappointed with my…
I am extremely disappointed with my experience with Fruugo South Africa.
I placed an order and my payment was taken, but my order was never delivered. I have sent numerous emails trying to get an update or assistance, but I have received no response whatsoever.
Taking a customer’s money and then failing to deliver the goods or provide any form of customer support is completely unacceptable.
I would strongly advise other customers to think twice before purchasing through Fruugo South Africa. I am still waiting for my order or, at the very least, a response regarding my money.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your review.
I’m really sorry to hear that your order hasn’t been received yet.
Please can you respond to Trustpilot's request for more information regarding your Fruugo order.
A member of our Customer Care Team can then get in touch to help.
Kind regards,
Fast delivery and happy with my product!
26 augustus 2026
Ordering and pay were easy and delivery…
Ordering and pay were easy and delivery smooth and prompt
25 augustus 2026
The purchase was quick and easy with
The purchase was quick and easy with. But the issue was buffalo as their courier service. My order was handed over to them quickly, but their delivery took days and days to arrive.
25 augustus 2026
The item I ordered took very long to get to me.
The item I ordered took very long to get to me , but their communication and updates were good.
24 augustus 2026
Product quality,transparency and delivery.
Great service,punctual feedback and delivery.
24 augustus 2026
Poor quality product received
Poor quality product received. Big administrative issue to return the product.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for sharing your feedback with us.
We are sorry to hear this.
As we are unable to locate your order with the details provided, a member of
the team has reached out to investigate further via your Trustpilot account.
We look forward to your response as we would like to provide you with a
solution to your issue as soon as possible.
Kind regards,
I have not yet received my order
I have not yet received my order. Delivery dates have passed.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your recent review.
I am sorry to hear that you have not yet received your order.
A member of our Customer Care Team will be in contact with you regarding this.
Kind regards,
Fruugo Customer Care
I got exactly what I ordered and in a…
I got exactly what I ordered and in a short period of time
21 augustus 2026
Good day
Good day
I'm not happy with the parcel I received
I ordered a 50kg weighted training vest but only the vest is there and no weights supporting my order
Please sort it out as this is the second time I have a problem with the same order the 1st on got lost on the way
19 augustus 2026
On time Good price correct item
19 augustus 2026
Order placed July 07 not received
Order placed July 07, 2026 for stabiliser link from Haiko Zhuwei Trading never received. I requested waybill tracking number together with details of shipping company 2 days ago - also no information forthcoming.
I will require this to be refunded
18 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your review.
I’m really sorry to hear that your order hasn’t been delivered yet.
We can see that you have contacted the retailer to try and locate this.
A member of our Customer Care Team will be in touch to help.
Kind regards,
Fruugo...huge scam
If you had a negative star, that's what I would have given. Fruugo is a scam organization, my order is gone. Bought and paid on 25 June 2026, today is 17 August 2026. Fruugo (chatbot) just gave silly excuses and now there is no response. I am posting this experience on my facebook, with over 8200 followers and about 2 million viewers....Fruugo is a scam, no doubt. Shame on them...I see a few hundred complaints everywhere on internet. Reddit, Hellopeter and this platform, just on a quick scan. I have sent a complaint to dpo at fruugo dot com....let's see what happens, but I fear it will just not be answered either.
25 juni 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your review,
I am sorry to hear this.
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
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