Terrible experience, unreliable site. I ordered a replacement battery on the 27/10/2026 the delivery expected on the 13 November 2026. There was no communication after the 29/10. I checked the tracki... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well I liked that my goods arrived 5 days earlier than expected, and that I could choose which store/ merchant to shop from based on their price differences.
My order went very smoothly. Product arrived sooner than I thought it would and very neatly wrapped. The only small issue was on check out, the amount changed slightly but as it was a small diffe... Toon meer
Exceptional, I got my parcel in good condition and happy to announce that is working properly, great customer service, been receiving regular emails to check on the status of my delivery on daily basi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Geschreven door het bedrijf
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contactgegevens
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Verenigd Koninkrijk
- fruugo.co.za
3,9
Goed
6K reviews
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Easy to order and orders arrive in time
16 augustus 2026
Product came in 2 wks
Product came in 2 wks. Good quality,good price. Highly recommend
16 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Don't buy from this company
Don't buy from this company
It has been two months and still the order is in transit .thy don't give you a clear tracking
Update .customer service can not assist you with your queries. Bad experience
23 juni 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your feedback, and I am very sorry to hear about your frustration regarding the long wait for your delivery.
Looking into your order details, we can confirm that your package is currently still in transit. Because your item is being shipped internationally, delivery times can unfortunately be extended due to transit routes and customs processing procedures, which are outside our direct control.
We appreciate your patience while your parcel makes its way to you.
Kind Regards,
Good service but courier communication was an issue
The order process and speed of delivery were good. The only problem was the communication from the courier company…it was so similar to scam e-mails it ended up in junk. I had no indication it was genuine.
15 augustus 2026
Very good service
Was precisely what I was looking for at a good price and very fast drive
15 augustus 2026
It was unbelievable that I buy…
It was unbelievable that I buy something for the first time and it gets delivered in time,and be updated in every move
15 augustus 2026
Delivered the correct order and fast
Delivered the correct order and fast. I am happy about the service, keep it up
13 augustus 2026
Efficient and Wide Variety
Efficient ordering process right to delivery. Wide variety of products
13 augustus 2026
The correct product was delivered on time
The correct product was delivered and on time as stipulated
12 augustus 2026
I was updating with my order and ir…
I was updating with my order and ir arrived earlier than expected.
10 augustus 2026
Your not scammers and you deliver fast
8 augustus 2026
Delivery took a bit long (3 weeks) but…
Delivery took a bit long (3 weeks) but I had been forewarned and the item was eventually delivered a day early. Well-packed
8 augustus 2026
Excellent us the best description for…
Excellent us the best description for all the above. Part was exactly as expected. Thank you Fruugo
7 augustus 2026
On the 28th of July I placed an order…
On the 28th of July I placed an order with Fruugo (order no. 240564149). I've only received confirmation. I made an enquiry on the status of the order, Fruugo sent the enquiry back to me and asked me to provide feedback. This is scary, and makes me think that the retailer might not be trading anymore. Fruugo, please refund me. I've already submitted a request for my full refund.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your review.
I'm very sorry to hear that you feel this way.
I can see that you are currently in contact with a member of our Customer Care team regarding this and we are working to assist you.
Kind regards,
Fruugo Customer Care
Fast and reliable
6 augustus 2026
On the 03 Aug I ordered an item from…
On the 03 Aug I ordered an item from Fruugo, after I had paid the item manufacturing material description changed to 90% plastic. This was a significant problem seeing that it was advertised as being manufactured from aluminum. Immediately after receiving the order confirmation I raised 3 queries to cancel the order to no avail as none of the queries can be found in my account history.
To add insult to injury today in an attempt to log onto my account to see if Fruugo noted the queries I was not allowed to log in. Every attempt just reloads the login screen regardless what I try.
This is poor service and I would not advise any person to make use of Fruugo.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thank you for your review.
We are very sorry to hear this.
A member of our customer care team will be in touch very soon to help.
Kind regards,
Took almost 4 months to arrive.
Took almost 4 months to arrive.
Then I had to pay for the delivery, this was not stated upfront, the quote read 0.00 for delivery.
I have subsequently purchased an identical item at a premium as it was required urgently.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Thankyou for your message.
I am sorry to hear this.
Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.
As we are a global marketplace, orders are dispatched directly from the retailer.
If your order is coming from over seas there is a possibility that your order could be subject to a customs charge on arrival into your country.
Unfortunately, we are unable to advise on which orders will be subject to a customs charge or how much these would be.
If your order was subject to a customs charge, we would ask that you pay this initially to receive the item and then send us a copy of the customs charge receipt and we will be able to reimburse this to you.
A member of our Customer Care Team will contact you directly to discuss this further.
Kind regards
My experience was terrible
My experience was terrible. I paid for fast track delivery and the Item is still in China on the day delivery should have taken place, so there is no way that my item will make it in time.
It is also impossible to get hold of someone or resolve a query on the self service option it just takes you in circles.
I now requested cancellation and a refund, I can only think what a disaster that is going to be.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Fruugo South Africa (ZA) - fruugo.co.za
Hello,
Many thanks for your message.
I am sorry to hear this.
A member of the Customer Care team will be in contact with you.
Kind regards,
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