A bottle I'd ordered was no longer available and refund very slow. Then wrong case delivered with redelivery promised the day after collection: not received. Had to chase, delivery promised for the ne... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All my orders were delivered within 48 hours. Deliveries arrived before my 9-5, so I was able to get on with my work. I took advantage of Summer discounting & received 50% off. FRW had a fair price fo... Toon meer
Bedrijf heeft geantwoord
Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... Toon meer
Bedrijf heeft geantwoord
Great service, always prompt to get back to you, give honest info - sometimes recommending that I don't buy a wine! Delivery efficient, huge wine selection & interesting wines. Wines well written abou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The global marketplace for fine wines and spirits since 1994.
Contactgegevens
Five Kings House, Queen Street Place, EC4R 1QS, London, Verenigd Koninkrijk
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4,5
Uitstekend
133 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and amazing selection
Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.
Some great recommendations from some of their team over the years too.
Storage fees aren’t the cheapest, but not a rip-off either, and wines have always arrived with me in perfect condition.
The only thing holding me back from a 5-star is that the delivery fees are a bit steep and out of line with some competitors.
3 maart 2026
Antwoord van FINE+RARE
Dear Nicholas,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
We will take away your comments regarding the delivery fees for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great Service
Personalized service with quick response time. There are always unique and rare items on sale.
23 februari 2026
Antwoord van FINE+RARE
Dear Martin,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Antwoord van FINE+RARE
Dear Andrew,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Tutto perfetto
Tutto perfetto! Comunicazione - serietà - spedizione. Pacco spedito in maniera eccezionale bottiglie protette arrivate a temperatura ottimale nonostante la temperatura rigida all’esterno. Enrico molto professionale e disponibile.
Super consigliato!
2 maart 2026
Review zonder uitnodiging
Antwoord van FINE+RARE
Gentile Simone,
La ringraziamo sinceramente per la sua splendida recensione.
Siamo molto felici di sapere che comunicazione, serietà e spedizione siano stati all’altezza delle sue aspettative, e che le bottiglie siano arrivate perfettamente protette e alla giusta temperatura.
Grazie ancora per la fiducia, saremo lieti di assisterla nuovamente.
Un caro saluto da tutto il team di FINE+RARE
Antwoord van FINE+RARE
Dear Simon,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Just great!
This is not my first order, and I have consistently received excellent service and delivery.
20 februari 2026
Review zonder uitnodiging
Antwoord van FINE+RARE
Dear Roman,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reliable wine merchant
The wines were delivered in safe hands and were stored in very good condition. Fine+Rare can be trusted if you are looking for fine wines.
6 februari 2026
Antwoord van FINE+RARE
Dear Eric,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Couldn't have been better
My query was dealt with quickly and extremely professionally - couldn't have been better.
7 februari 2026
Antwoord van FINE+RARE
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Antwoord van FINE+RARE
Dear Sanveer,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
There is no personal attention or…
There is no personal attention or engagement like there was in the past - with a focused relationship manager etc
Only emails and direct click and order so no guidance
27 januari 2026
Antwoord van FINE+RARE
Dear Shatul,
Thank you for taking the time to share your feedback with us—we truly appreciate it.
We’ve now connected you with one of our Sales representatives, who will be happy to assist you and guide you through your purchase.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Kind regards,
The Fine + Rare Team
Imballaggio e spedizione perfetti
Imballaggio e spedizione perfetti.
Complimenti!
16 januari 2026
Review zonder uitnodiging
Antwoord van FINE+RARE
Gentile Giuliano,
Ti ringraziamo di cuore per la tua recensione!
Siamo felici che sia andato tutto perfettamente e che la tua esperienza sia stata positiva.
Rimaniamo a disposizione per qualsiasi necessità futura e speriamo di rivederti presto!
Un caro saluto da tutto il team di FINE+RARE.
Spedizione perfetta
Spedizione come da programma. Molto professionali e precisi. Davvero consigliati.
16 januari 2026
Review zonder uitnodiging
Antwoord van FINE+RARE
Gentile Antonio,
Ti ringraziamo di cuore per la tua recensione!
Siamo felici che sia andato tutto perfettamente e che la tua esperienza sia stata positiva.
Rimaniamo a disposizione per qualsiasi necessità futura e speriamo di rivederti presto!
Un caro saluto da tutto il team di FINE+RARE.
Thomas Chaumet
My consultant Thomas Chaumet is brilliant at keeping me informed and his emails are so insightful. His recommendations are spot on.
9 januari 2026
Antwoord van FINE+RARE
Dear Peter,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with the service that Thomas provides you— we will make sure to pass your kind words on.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
All good.
The staff was very helpful and the shipment was well preserved and in perfect condition.
14 januari 2026
Review zonder uitnodiging
Antwoord van FINE+RARE
Dear Christian,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Antwoord van FINE+RARE
Dear William,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Delivery was kindly rearranged to my…
Delivery was kindly rearranged to my work address. Driver head very helpful!
2 januari 2026
Antwoord van FINE+RARE
Dear Jurgita,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that the delivery of your order went smoothly— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Antwoord van FINE+RARE
Dear Vinni,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are enjoying our platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Clockwork
No issues at all. Transparent pricing, taxes and shipping times. All completed as clearly explained and shipment was received at advised date - 48 hrs after placing order.
9 december 2025
Antwoord van FINE+RARE
Dear Rene,
Thank you so much for your kind words!
We’re delighted to hear that you are enjoying our platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Antwoord van FINE+RARE
Gentile Francesco,
Ti ringraziamo di cuore per la tua recensione!
Siamo felici che sia andato tutto perfettamente e che la tua esperienza sia stata positiva.
Rimaniamo a disposizione per qualsiasi necessità futura e speriamo di rivederti presto!
Un caro saluto da tutto il team di FINE+RARE.
Great Online Experience
The online browsing and ordering experience is clear and easy, while the variety of wines on offer is extensive.
3 december 2025
Antwoord van FINE+RARE
Dear Robert,
Thank you so much for your kind words!
We’re delighted to hear that you are enjoying our platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
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