Fuuse Reviews 

I don’t normally write reviews but had such a stressful time being unable to initiate charging through the app on 2 different chargers. Very slow customer support via email and when they did give me a telephone number it was the wrong one! Which they apologised for but they never attempted to call me in spite of me asking twice. Things continued politely via email but they seemed clueless really as to why it wouldn’t work and in the end after 24 hours I gave up.

Can you give them 0. Avoid this company like the plague. I've been transferred to them from ICS and still havent been able to charge my car since. Customer 'Success' Team is an absolute embarrassment. Basically it's pointless emails, pointing you to guides and FAQ's. The usual, no phone numbers and no callbacks. The latest is sending me back to ICS for them to deal with (who have been engaged all afternoon), so a ticket is raised.

Absolutely dreadful experience tried to charge my car first time with them. Installed the app but the app did not let me in while the company took59 euro from my acc but car did not charged There was a car park assistant there and he told me that the charger I was parked at is not working but still taking the payment!!! I will never ever tried this again and I will request money back !!!

Avoid these chargers and this company!

Wish there was a no star option!

It took £65 from my bank account and then the charger failed to start. With other EV chargers the frozen funds are released within minutes. Not with this company. Hours later the situations was the same.

There is no option to call them. You can only email. The response I got was that it would take two weeks to get my £65 back and that it was co trolled by the bank and was the same with all EV charge companies. Utter nonsense!

I wonder how many other folks have been caught by these con merchants!

If I do t get it back immediately on tue 14th day they'll get a County Court claim issued on CCBC the following day.

Avoid!

Absolutely dreadful! downloaded the app and it fisstly could not locate the charger and then it refused toi take payment and kept saying that something has gone wrong. Terrible terrible app and system. Avoid at all costs

Great - when it works. The app has a habit of randomly not letting me log on with a "There was a problem" message (with no explanation).

This time round it took more than just uninstalling/reinstalling the app, I had to completely delete all traces of it first and start from scratch.

My employer offers cheap charging at the office, so when it works, it's great.

Dreadful experience setting up our chargers. We have ICS chargers which were administered by Charge Assist up untill recently. For some reason ICS have switched to Fuuse.

We are being told it's a "development issue with Android users being affected. Now I would buy that if was not for the fact I could connect on both outlets on one of our posts no issues.

Also the Admin Portal keeps telling me to re enter our address and other information when it was all in place.

Next having to go through another company to manage payments is clunky. And again the sign up process was like pulling teeth.

You really need to get your act together fast or you won't have a business.

Kudo to Charge Assist. Less issues I'm 4 years than 2 weeks with Fuuse.

Had an account and used a charger a few times, zero issues. Then it started saying "something went wrong" when I tried to pay, had to use a different card for some reason despite it having money on it. Now I'm stranded because for some reason, Fuuse logged me out of my account and every time I put my email in, it says "something went wrong". Called the number on the charger, they said there's nothing they can do but arrange a call back. I got a call back, it flashed up on my screen for 1 second before they hung up. Didn't even get the chance to pick up. Tried 3 different networks, 4 different emails and deleted the app and installed again, I always get "something went wrong". No option to create account, or reset password, nothing. God knows what I'm going to do now, I'm completely stuck. Never had this issue with BP Pulse, its just super expensive.

I'm staying at Potters 5 lakes, a long journey to get here, but thought great, they have chargers in the car park...big big mistake...HUGE. The charger stops every 20 mins, with a £40 connection fee. (you eventually get it back) but with so many stops starts they have debited over £400 from my account. I even tried the app...more money taken! Absolute joke of a service! Does this happen at a petrol pump. EV CHARGING COMPANIES SHOULD BE REGULATED TO STOP THIS NONSENSE! AVOID!!!

Poor Vodafone coverage meant the one message I saw repeatedly was 'something went wrong. Please try again. ' I am not exaggerating when I say that I saw this well over fifty time on one occasion. The cost was higher than any others in the area, and it took me up to an hour to get the app to work. I note that the positive reviews all seem to come from site owners, the negative ones from their customers.

Unable to use app. Latest IOS and when trying to put password in just freezes. Hopeless.

App is abysmal, and you're forced to use it. Can't get card approved as have to switch screens, but doing this restarts the app - if they can't get these basics right theres not much hope! Even when we did manage to get the payment through, the app just stuck on a loading screen. Way to put people off electric cars Fuuse.

Complete joke of an EV public charging point provider. At the unit but it won't connect and no way to call Fuuse for assistance. All we're given is an email address, so I sent one via my mobile and despite an immediate auto response, nothing. After 10 minutes I gave up and thankfully found another public charging station not too far away. More than an hour later and once I'd got home, Fuuse finally responded, supplying a phone number to call them on. Pointless!

Tried both chargers at the Highrange Hotel, aviemore and neither would work. 1st one deducted £60 by card payment then disconnected. Payment was refunded later that day. 2nd one deducted £20 via the app then disconnected and I am still awaiting a refund, hopefully this will resolve during business hours. Tried to connect via electroverse, again disconnected. Ended up moving to a rival charger at nearby Premier Inn and it worked perfectly with a 1st time connection. Won't use these chargers again.

UPDATE:

Fuuse responded and refunded my money, but also claimed, as they do below, that I was at fault. I wasn't, the charger was and others couldn't get it to work after me. When I switched chargers the new one did work fine. Appreciate getting my money back, but not happy on principle that there was no acceptance of issue on their side.

>>>>>>

I was charged for electricity that I did not get / use. I contested the charge at the time it happened via phone and was advised to use the Fuus.io support email to resolve since the issue occurred on a bank holiday and nobody was available to help (!).

I did not use the charger referenced in the invoice, but a separate one which wa faulty. It only managed to add 1.25 kW in 20 minutes. Both the amount of electricity charged for and the charger stated did not match with reality. I recommended attending to this specific charger and I asked for a full refund.

I have followed up a couple of times without response. The company owes me £15.91 and some kind of communication, ideally with an apology.

Paid by credit card and plugged into fuuse charger, as I was leaving the car park I noticed a sign that said .79p per kWh for the 1st hour then £20 per hour after 1st hour. I returned before the hour was up and tried to stop charging on the machine but it would not stop and I couldn’t unplug the charger. I called the helpline number and eventually the agent stopped the charging their side but by now I had gone over the hour. I explained to the agent I tried to stop charging before the hour was up and he said he would escalate it to the customer care team. He took all my details but no one got back to me. This is a con, I shall never use fuuse again. Terrible company.

I charged my vehicle using a Fuuse charger recently,
Initially the app did not accept my card initially so i used a different card to pay, which was successful and charging commenced with payment being successfully taken.

Since then I have been getting notifications on my account for repeated declined payments from Fuuse.

My bank has asked for me to talk to Fuuse to cancel the requests but getting through to someone is extremely difficult and telephone options given just loop back round to themselves. I have managed to get a link to an issue form texted to me which I have filled in and submitted but do not know how long this will take to resolve.
Trying to contact fuse is extremely difficult

Despite the charger not even working, I was charged £60 for the pleasure, (twice, so £120!) and then told I have to wait 10 days to get my money back. This is just not acceptable as this has now had a knock on effect with the rest of my monthly bills.

I would give no stars if I could! Terrible company. I had £180 pending from my bank account with failed chargers. £120 did get cancelled but £60 cleared my bank. I have sent repeated emails requesting the money. I had a couple of responses asking me for more information which I sent. Now I’m getting radio silence and no refund received. The money was taken on the 16th January. They are running a scam style of business with these kind of practices. AVOID!

Signed up for the first time on M61 as was supposed to be a fast charger.
Would have taken less time to drive to a propper decent company’s charger as the app wouldn’t work registering by email… so the only way of getting the app to allow me to get a charge was by the phone app using the ‘register by phone’ option. This worked after a couple of tries.
Charged up then had issues later trying to get a receipt.
As I registered by ‘phone’ option I couldn’t add my email address under my account within the app. So now I can’t get a vat receipt for work.
Nightmare trying to select it out. Took longer to mess about trying to sort out a receipt and can’t sign onto the web portal either as my email address isn’t registered as needed by the portal.
I won’t be using Fuuse again and wound not recommend using this app.
Beware of using Fuuse.io whereber .io is… should have worked out that .io is run by suspicious operators.
Read the other reviews here.
Drive somewhere else ! It’s quicker even its it’s 30 mins drive away as I’ve spent at least an hour of effort trying to get thing’s resolved and haven’t yet got my receipt.
AVOID.