Fuuse Reviews 

Another hopeless company entering the charging infrastructure space.

Overcharged me a fast charge rate when only receiving slow charging speeds. No compensation was offered.

Hopeless company. Tried to use chargers on several occasions and have had constant problems. The latest episode saw us charged money without actually being able to charge the car. Customer service blamed the cold and admitted a problem with Vodafone? I presume they meant the card readers weren't working. Yet they didn't turn off the machines as we requested which they should of done if they knew about a problem. Instead other people tried in vain to use the faulty machines and also had money taken from there bank accounts despite not charging. Trying to get the money reversed is taking weeks and still not sorted. These ev charging companies are popping up everywhere and seem like a complete shambles, absolute amateurs. Why councils persist in giving contracts to these people is a real mystery.

EV charger pre-authorised £60 (which is a ridiculous amount to start with), and then failed to deliver any charge. Pre-authorisation has never been cancelled and refunded and after contacting customer support, was refused help until after 10 working days had past, which, other companies I have dealt with resolve these within an hour. Following the 10 day period, I am still unable to get the money refunded as they "can't find the transaction and it must be my banks fault".

Avoid using at all costs.

I’ve used the chargers at the National Library in Aberystwyth twice whilst on holiday in the area. They have consistently delivered the 75kw promised and at a more reasonable rate of 50p than most of the competition.
The only problem, which is not the fault of Fuuse, was that many of the charging stations were blocked by ICE vehicles.

First point of contact was Kurt, who has stayed in contact throughout and kept an overview of our progress. Kurt even represented us with the EV manufacturer when we had a supply interruption problem.
Final setting up was with Robin who was extremely patient and helpful in walking us through the process, overcoming any of our shortfalls.
We also have experience of Fuuse Technical Services who have again been patient and helpful, even when the problem lay with the 4G signal and not FUUSE.
All worries about payment for using the EV charger at our holiday let is now all taken care of for a modest fee from Fuuse.

From start to finish communication with Fuuse has been second to none. Kurt in particular has been fantastic, always at the end of the phone and massively helpful in assisting us to deliver a complex bespoke project in central London for a very particular Client. Cannot recommend enough, we look forward to working with Fuuse again in the not-so-distant future.

We’ve been using Fuuse for over a year now with 27 chargers on the platform for Arkell’s Brewery. The support team have been brilliant throughout especially Robin helping with onsite setup issues and queries. It’s been great to see the backend platform become more user friendly and extremely easy to monitor the network from anywhere and make changes. Since Kurt has joined the team it’s been great to have a direct point of contact for any other issues and future plans we have. Looking forward to adding more chargers to network soon.

Excellent customer service and quick to respond to any queries.

As an installer, Fuuse offers us the service and support we're looking for. The team are always on hand to help us where needed and the integration is simple and professional. A great platform for EVCs

I recently worked on a support case with Fuuse and was really impressed with the service and support given by one of the Customer Success Managers.
An installer using the Fuuse platform to manage our hardware needed some guidance on his first install. Dana was patient, professional and very knowledgeable, guiding the installer through the configuration process. End result was a happy installer and a very happy end customer.
Fantastic customer service from Team Fuuse.

Android app requests details of credit card and postcode. Postcode will not accept alpha characters so useless.