Gates and Fences UK Reviews 

From initial enquiry to order delivery, we experienced wonderful customer services from Lesley Lavender.
Their website is excellent and comprehensive and very helpful in the planning stages but, when we had any minor queries, Lesley provided prompt, sensible answers. She also kept us informed on our order's progress through every stage of the production process so that we could arrange installation
The gates were made beautifully by Jamie and delivered on time by Simon and Paul who also helpfully carried them to where they were to be installed.
Lesley even contacted us the next day to check that they had been delivered safely and, again, after installation to ensure that we were happy.
This has been a first class, faultless performance from the Gates & Fences team from start to finish and fully merits a 5 Star review.

We are so pleased with our new gates. We were kept informed throughout process and then told of deilivery date and time at which they arrived
We would like to mention Jimmy and Jack who made them to very high standard and for the care and handling from Simon and Paul. Thanks to all

Fantastic gates thank you Jamie so well made.
Thank you Gary & Barry for delivering them so carefully handled and placed them exactly where we wanted them.
Thanks again Colin

Beautifully made gates by Dan. delivered exactly as expected. Tony and Simon from the delivery team were fantastic, very friendly and careful with the gates. Would completely recommend.

Excellent service at all stages - answering lots of questions as I chose what I wanted, always helpful and polite on the phone, great quality workmanship, prompt delivery, and very helpful with advice after installation about maintenance

Great quality, friendly service

Very good customer service and delivery no problem. Was contacted by very polite driver to let me know delivery time. Gate delivered and looks amazing so very happy with overall service.

Simon and Paul were incredibly helpful on delivery ! Really pleased with the gates that Dan and Ian also made for us . Overall spot on service

Thanks guys

Alex

Having a new drive built in required new gates. This site looked professional and UK based. Ordering was very simple with a comprehensive array of gates and accessories to choose from. Ordered everything I needed and a prompt reply arrived stating order had been received.
After a couple weeks I called to find out an eta. My call was handled efficiently and was given a production date and that a delivery date would follow upon completion. I was called and told my delivery would be 4 days later with a time slot. Driver called 20 mins out.
All in all a very superior service. Nice touch was a bag of fudge with the names of the guys who made my products (Dan & Reece) and the delivery guys ( Simon & Paul).
Would highly recommend this company.

I have yet to fit the gates but from ordering through to delivery and the quality of the two gates, I could not be more pleased.

Ordering was made easy on the phone, the gates look solid and very well made, finished to a high standard and they were ahead of schedule. The two guys, Paul and Simon who delivered them, could not have been bettered

5 stars all round

Our gates were made by Dan and Ian and they are really well made and very beautiful. We have yet to have them fitted as they only arrived today but we are very excited as they will really look lovely.

The delivery drivers were Barry and Ian and they were very polite and helpful when I asked them to place the items at the side of the house. They called me to say when they would arrive and were very prompt.

Great service from Gates & Fences, after ordering I wanted to amend my order which was done easily and efficiently. Deliver by Ben and Gary was fantastic, rand 30 mins before arrival and on arrival moved the gates to where I required them. Excellent !!

Very helpful and polite.Helped put in the garage for me!

Gates were well made, by Dan, and delivered within 5 weeks by Simon and Paul.
DIY installation was fairly straightforward, just a few additional holes to drill and paint.

Every person l delt with in the company was helpful and courteous, so very pleased with my new driveway gates a well constructed quality product, highly recommended. Richard Stacey

Magnificent quality hardwood gates, made to measure, hand-built by Jimmy and delivered with care and attention by Paul and Barry. Can’t wait to instal them when they will look great and really enhance the look of my property.
Many thanks to all at Gates and Fences.

I’ve just received my new gates, they are very well made, corners protected for transportation.
Paul and Barry delivered them, they rang to let me know they would be 30 minutes away, sure enough they arrived on time, placed them where I wanted them, laid foam down to keep the post off the ground.
All in all delighted with the product and the polite delivery guys. Thanks Gates and Fences, will recommend you.

We had to replace our 9 year old softwood gates from ‘another Devon supplier’ and decided to have hardwood gates from Gates & Fences. They were slightly cheaper than our previous supplier for an identical specification and, at £2k, it was noticeable. Their web site is super easy to use but despite that I missed off an option to have the gates oiled in production rather than us having to do it in arrival. A simple phone call got a super efficient and friendly response from Kerstin, who quickly found and amended our order - no drama! The gates were delivered well inside their anticipated delivery forecast by Ben and Simon - two super friendly and helpful people, who carried the gates in and put them just where I wanted them. They look superb - and we even know who made these gates! A complimentary packet of Devon fudge gave us the joiners’ names and our delivery team names. Customer service that others could follow…The gates look beautiful and will soon replace our tired and rotting softwood gates. We can’t wait!

Paul and Barry did a good job with the delivery.

As mentioned, in other reviews, the pre-sales and delivery process was very good. Unfortunately despite being rubbed down and re painted twice, as advised, we noticed that one of the gates began to warp to the point where we could no longer use the drop bolts.
When I called Gates and Fences I was told that warping was not unusual and might occur in wet and windy locations. I live in England! They also said that this was mentioned on their website. I checked and found the following "Being a natural product (and even more so if not correctly maintained) the timber can swell and shrink during the seasons. This is taken into account during the manufacture process and hidden gaps are within the gate to allow for the movement." No mention of permanent warping!
They told me that there was no chance of getting replacement gates or a refund.
I would definately think twice before using this company. Great pre sales but then you are on your own.