Geeks Callout Reviews 

314
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Honestly hands down best support and service I’ve ever received. The story is a long one, but it involved me leaving a leaking water bottle in my bag with my MacBook 😀… HEAVY water damage 😫 In a pan... Toon meer

Beoordeeld met 5 van de 5 sterren

Have had 2 laptops repaired by Aamir and the team. Both repairs done very quickly with no issues. Was kept abreast of repairs - even when fault diagnosis took longer than was originally ex... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

An excellent service from the team at GC - they couldn’t have been more helpful with a hard drive issue on my iMac which essentially died. They swapped it out in the machine and retrieved a vast amoun... Toon meer

Beoordeeld met 5 van de 5 sterren

I am a Professional Video Editor and had a classic crisis of my PC having an issue exactly when a client needed a change to a VT. I needed to be back up and running immediately and Geek Callout... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Computerreparatie

Geschreven door het bedrijf

Geeks Callout is providing PC Repair service in London, Oxford and around areas, Same day at your home or office. Our highly trained PC experts come out to your place to repair PC, Laptop and Mac. Geeks Callout engineers are qualified and insured professionals to look after your IT Gadgets at your convenient date, time and place. Geeks Callout offers free pick and delivery service. Geeks Callout has no fix no fee policy and offer 100% labour refund if customer is not satisfied with the service.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

314 reviews

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4,9

Alle reviews

(314)

12 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Really excellent service

Really excellent service. Quick and professional with a very high quality of repair and kept me updated step by step throughout the process. Would definitely use them again/ recommend to friends/ family. Thank you!!

5 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amir and his team were lifesavers

Amir and his team were lifesavers.
I gave them a Lenovo laptop which just went out of 5 year warranty. The fan died.
They fixed it once, then when the problem was still not fully resolved, they took it in again and fixed it.
Now anyone can fix a computer, but it's the professionalism and positivity that Amir showed that really shone for me. You feel you have a caring friend and you're not just a customer. These guys really care about their reputation, and not just about being paid. These days, that's rare.

8 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you for repairing my Mac Book Pro after water damage

Aamir at Geeks Callout was extremely helpful and supportive in my need for emergency repair to a water logged MacBook Pro. He quickly collected and diagnosed the issue, giving clear instruction to the process and the costs involved. Whilst not cheap to repair, it was an expensive day of accidentally dropping a glass of water all over the keyboard, Aamir and his team were able to get the Mac running and all data saved. You cannot put a cost on that kind of service. The mac was then returned to me shortly after servicing. There were some issues with the battery for which Aamir re-collected the item a week later and was checked again. Thank you. I can highly recommend the service as Aamir keeps you updated with texts and photos every step of the way.

10 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have to commend Geeks Callout on…

I have to commend Geeks Callout on their service. I rang them on a Saturday afternoon with a massively high temp reading being the issue (I suspected a faulty cooling system).
They picked up my gaming PC within 2-3 hours of the call. On the Monday they told me they were running the tests. On Tuesday they informed me of my issues (there were a few - including a broken cooling system) and gave me choices of whether I wanted them to fix each problem or if I was confident enough to do it myself. After I had decided what I wanted they informed me of the costs and how they would be paid - and told me that I'd receive the machine back on the Thursday.
When the Thursday early afternoon came about they sent me an invoice, which I promptly paid. My machine was returned in around 1-2 hours after I had paid. I tested the machine and My high temps had been fixed - perfect!
In summary, as far a I could tell, they had done a stellar job - all that I had asked for. The expense was quite pricey, but you get what you pay for I guess, which is a prompt, professional service with delivery to and from your home.
Thank you Aamir and your team. I shall use your service again if/when I run into serious problems again.

9 december 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

Thank you for your time and for trusting in our services.

Beoordeeld met 1 van de 5 sterren

GEEKSCALLOUT LACK OF RESPONSIBILITY

I contacted GEEKSCALLOUT.CO.UK for a NO FIX, NO FEE repair. They said an engineer would call on 22nd November 2021.
The person who came was NOT from GEEKSCALLOUT but from PC HOSPITAL.
He had no WINDOWS VISTA repair disk and tried to use his WINDOWS 7 driver disk, to no avail.
He created his own VISTA user account, hoping he would have administrator privileges. It made no difference and time was counting down.
I had my VISTA recovery disk that would install a fresh VISTA setup.
At this point I had many weeks of video and graphic files on my partitioned drive that I couldn't backup because the PC HOSPITAL technician had control of the user account.
After 75 minutes he was frantic and decided to perform a new install, that meant I'd lose my video and graphics files.
When the installation was complete the Ethernet Lan drivers were working, together with the Router connection, but no Internet connection. Each time access was denied followed by an error code. He had no idea how to fix this problem.
2 hours had passed and he wanted to leave for two other jobs. I gave him £160 cash and asked for a receipt (this was never sent) to my email address.
The following day I texted him for help. All he would offer were for me to install the IE8 and Mozilla Firefox files. Error, error each time. I texted him to say I'd been CHEATED.
No more responses were given from him or his PC HOSPITAL company. Totally UNPROFESSIONAL!
I phoned the NO FIX, NO FEE GEEKSCALLOUT.CO.UK and told them I'd paid £160 for a failed repair. They would take NO RESPOSIBILITY for this disaster, saying they used outsource companies for their callouts and it was the sole reponsibility of PC HOSPITAL. Totally UNPROFESSIONAL.
I now have to buy a new laptop and start over again. BEWARE THIS COMPANY who charge £80/hour for a standard technician, NOT a knowledgable engineer.

7 december 2021
Beoordeeld met 5 van de 5 sterren

Aamir was super helpful in sorting out…

Aamir was super helpful in sorting out my POP / stmp settings. I had several internet related pieces of software and he managed to see where I had left off ( in a mess ) and sort it all out. Four days of me wandering
in the darkness was an hour on the phone to get me
up and working. This is the third time I have used Geeks Callout and cannot recommend them highly enough. I don't want to be stuck into a contract because I am not at that point in my business. However the hourly charge is a fair price for the skills they bring to the table. Stuart

6 december 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

Thank you for your kind words, Aamir is one of our most knowledgeable team members and he is always happy to help. We are glad that he was able to help you out. We are always available via email, chat or phone. We hope you enjoyed your experience with us and if you have any questions or need any help, don't hesitate to reach out!

Beoordeeld met 5 van de 5 sterren

They Got the Job Done

A bit expensive and I could have done with a little more communication, but they got the job done. And I liked the free pick-up and return of my computer from my home. They certainly seem to know what they are doing and, more importantly, I trusted them with my machine.

19 november 2021
Review zonder uitnodiging
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Antwoord van Geeks Callout

We're glad you're happy with the service and we appreciate you taking the time to leave a review. If you ever need anything at all, please feel free to contact us.

Beoordeeld met 5 van de 5 sterren

Laptop repair

Had my laptop repaired. Service was good: they picked it up, provided a quote within a day or two and once I'd decided to go ahead, the machine was delivered back quickly.

14 november 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

Awesome! We're glad that you got your laptop back in a timely manner with an efficient service. We're always happy to help out and provide quotes for any of our customers. If you find yourself needing a repair in the future, we'll be here to help.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, at a reasonable price, and done on time. Fantastic. Having the collection and drop of service was a big help too. Thank you for salvaging my data!

12 november 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

We are so glad to hear that you are happy with our services. We always aim to leave our customers satisfied, and it's great to know that you enjoyed the convenience of the collection and drop-off option too. We hope you don't need us anytime soon, but if you do, we'll be on-call.

Beoordeeld met 5 van de 5 sterren

Aamir was so helpful

Aamir was so helpful, great commutator and so reassuring. Thanks so much. Highly recommend the team at Geeks Callout.

26 oktober 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

Thank you for the good feedback, we are so glad to hear that our team is so helpful and reassuring. We are always happy to help.

Beoordeeld met 5 van de 5 sterren

Top Quality Computer Repair

Amir was brilliant in diagnosing a microphone issue I had not been able to fix for nearly 8 months.

Clear instructions, quick resolution and top notch customer service.

Really highly recommended...

15 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I don't think I have had a better…

I don't think I have had a better experience getting my computer fixed. I will never use anyone else... Seems like a big statement but it's like amazon for fixing computers.

Thanks Geeks,
Max

12 oktober 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

Thank you for the kind words, we appreciate your feedback. We are always looking for ways to improve our services and make sure that our customers are happy. If you ever need any help at all, please let us know.

Beoordeeld met 5 van de 5 sterren

Aamir fixed my laptop

Aamir fixed my laptop. He was upfront and clear about the costs and fees involved at each stage.

30 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, problem solved quickly with a few added words of wisdom and security help. Short call so only charged half price

16 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So incredibly helpful

So incredibly helpful! Fixed my laptop last minute to a very high standard- didn't wipe the hard drive like most other companies so i could keep all of my data, well worth it, would definitely recommend.

6 september 2021
Review zonder uitnodiging
Logo Geeks Callout

Antwoord van Geeks Callout

Thank you for the positive feedback, it's always encouraging to hear that our hard work is appreciated. We are glad to hear that your laptop is up and running again, and we hope that this experience will help you in the future.

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