Item has still not arrived although confirmed despatched 4 weeks ago. Previous experience has been good. Customer service took 2 weeks to reply "looking into it", since then no contact. No functioni... Toon meer
Bedrijf heeft geantwoord
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Geepas website was a pleasure to browse, as were all the products available. Delivery of my item was lightening fast, packaging was spot on and the product has proformed amazingly. Communication via e... Toon meer
Bedrijf heeft geantwoord
Recently I bought a grinder mixer, it's working really well with 3 different types of grinder, my MIL likes it as she is a good cook, uses it multiple times everyday and it is tough and strong but mak... Toon meer
Bedrijf heeft geantwoord
Huge thanks to Geepas UK and especially to Sreya from their support team. I needed a product exchange, and Sreya provided prompt, helpful assistance to get it sorted right away. It's reassuring to buy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- Aanrechtwinkel
- Elektrische apparatuur groothandel
- Elektronicabedrijf
- Kookwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contactgegevens
Verenigd Koninkrijk
- geepas.co.uk
3,8
Goed
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Everything was brilliant - except the delivery
Everything was brilliant - product, price, despatch BUT what stopped me giving 5 stars was Amazon Logistics. They left the very large box outside the porch - no attempt to ring the bell, just left it in full view of the road. Surprised it was still there when I spotted it, a box labelled 'Air Cooler' in plain sight, in a heat wave.
21 juni 2026
Antwoord van Geepas UK
Hi Norman,
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with the product, price, and dispatch. We sincerely apologise for the delivery experience and understand your concern regarding where the parcel was left. Your feedback has been noted and will be shared with the relevant delivery partner to help improve future deliveries.
We truly appreciate your support.
Kind regards,
Geepas Customer Support
Incorrect/misleading advert
Incorrect/misleading advert
Incorrect/misleading advert. They have a small print burried somewhere and easy for anyone to miss, but the bold wordings are absolutely misleading. Product not easy to use, so be careful, the returns and refunds policy is complex. Customer have to pay for shipping, even though they already charge for delivery. Strongly advise to think twice before ordering here. I am still waiting for resolution for the two issues I raised, before I report.
**********
Update:
Please see below response from Geepas. They have asked me to contact them[customer support]; in fact I have already done that but failed to receive response. It' s a joke they make of themselves? On one side they don't resolve the issue and not even respond to emails and other side in public they pretend to be genuine by responding to reviews.
21 juni 2026
Antwoord van Geepas UK
Hi Ehtesham,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Durga,
Thank you for your valuable feedback. We're delighted to hear that you're happy with the product. We also appreciate your comments regarding the delivery and will use them to help improve our service.
Kind regards,
Geepas Customer Support
Scam
Ordered fan
Was sent tracking number which does not compute.
No delivery.. 3rd day of waiting , even though site promised 'next day delivery'.
Have written to customer support twice already...no reply.
No way to contact company.
Very disappointed...
Fully paid order
Scam
Do not buy from this company.
If I could rate it zero star, I would.
23 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Customer,
Thank you for your review. We're sorry to hear your order did not arrive as expected.
Due to exceptionally high seasonal demand, some deliveries have taken longer than anticipated. Please contact our customer service team (support@geepas.co.uk.) with your order details so we can investigate and assist further.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Edward,
Thank you for your fantastic feedback. We're delighted to hear that your order and delivery experience was smooth. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Mixture is around great,but need to be…
Mixture is around great,but need to be careful with lid as its open it self with air plusser when u use for while then only sometimes
15 juni 2026
Antwoord van Geepas UK
Hello Customer,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet your expectations.
One of our customer support agents has already contacted you regarding this matter. Kindly respond to the email with your order details so we can investigate the issue further and work towards a resolution.
Kind regards,
Geepas Customer Support
Pretty good
19 juni 2026
Antwoord van Geepas UK
Hi Fatima,
Thank you for your fantastic feedback. It's always great to hear when our products and services meet expectations. We truly appreciate your support.
Kind regards,
Geepas Customer Support
The shipment was delayed though they…
The shipment was delayed though they were promoting Next Day Delivery in their Website. Not trustworthy at all.
23 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Ranga,
We're sorry to hear that your experience did not meet expectations. We aim to dispatch eligible orders as quickly as possible, with many orders placed before our daily cut-off arriving the next working day. However, delivery timeframes remain subject to courier operations and can occasionally be affected by factors outside of our control.
We would be happy to review your order and investigate any concerns regarding tracking or delivery. Please contact our customer service team with your order details. You can reach us via our email support@geepas.co.uk.
Kind regards,
Geepas Customer Support
I had bought a blender got it replaced…
I had bought a blender got it replaced…
I had bought a blender got it replaced when I reported a fault over the email within the warranty window
13 maart 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Mustak,
Thank you for your positive feedback. We're pleased we were able to assist you with a replacement under warranty and that your issue was resolved. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Huge thanks to Geepas UK and especially…
Huge thanks to Geepas UK and especially to Sreya from their support team. I needed a product exchange, and Sreya provided prompt, helpful assistance to get it sorted right away. It's reassuring to buy from a reliable brand like Geepas knowing they back their products with such efficient customer care. 5 stars!
22 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Festin,
Thank you for your wonderful feedback. We're delighted to hear that you had a positive experience with our customer support team. Your kind words and appreciation mean a great deal to us, and we're grateful for your support.
Kind regards,
Geepas Customer Support
Looks great
Looks great, and the delivery was exceptionally quick, taking less than 24 hours.
17 juni 2026
Antwoord van Geepas UK
Hi Charles,
Thank you for your fantastic feedback. We're delighted to hear that you're happy with the product and the quick delivery. We truly appreciate your support.
Kind regards,
Geepas Customer Support
Got a replacement part for free
I bought a salad maker a couple of years ago. One part of the salad maker broke and I contacting them to request the new part. I'm very grateful with them because they had the part and they sent it over to me. They didn't charge for the part, only for the delivery fee. I'm very happy with the customer service, they always replied fast. I'm also very happy that I managed to get the spare part and not having to get a completely new salad maker - with other brands there are a lot of times when they don't sell the parts and they make you buy the product again. Being able to get the part is good not only for the customer but also for the environment. Thanks a lot!
19 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Lorena,
Thank you for taking the time to share your experience with us.
We are delighted to hear that we were able to assist you with the spare part for your salad maker and that you were pleased with the support provided by our customer service team.
We strongly believe in supporting our customers with spare parts whenever possible, helping to extend the life of products and reduce unnecessary waste. It is wonderful to know that this made a positive difference to your experience.
Your kind words and appreciation mean a great deal to us. Thank you for your continued support, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Akhila,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you are pleased with the quality of the product. Providing reliable and high-quality products is something we continually strive for, so it is wonderful to know that we met your expectations.
Your feedback is greatly appreciated, and we thank you for choosing Geepas.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Had an issue but customer service…
Had an issue but customer service sorted this out ( bit slow but still
Sorted) the replacement 16inch floor fan is brilliant.
15 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Susan,
Thank you for taking the time to share your experience with us.
We are delighted to hear that your issue was resolved and that you are pleased with your purchase. Customer satisfaction is very important to us, and we are glad that the product is meeting your expectations.
We also appreciate your patience throughout the process and your valuable feedback. Your support means a great deal to us.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Richard,
Thank you for taking the time to share your experience with us.
We are delighted to hear that the product is working well and meeting your expectations. It is always rewarding to know that our customers are satisfied with their purchase.
Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Penetrating the Geepas support service is so difficult I give up!
I have tried 4 times to contact their support email as directed on their website and it comes up with server error every time. I looked for a contact number and NO I am not going to ring Dubai!
The toaster that I bought from them has a '1' slice option yet, when used, both long bays' elements light up. So my question is 'What does the 1 slice button actually do?
2 days later (23/6/26) and I have come to conclusion that messages do not penetrate the Geepas system or those dealing with this enquiry.
I have simply asked what a publicised feature on their toaster does and they have (when they choose to reply) taken this simple enquiry as a complaint and said to send the toaster back, rather than answer the question.
21 juni 2026
Antwoord van Geepas UK
Dear Graham,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Has anyone brought a Geepas air cooler
Has anyone brought a Geepas air cooler. I just brought 2 filled it with water and ice but still its not giving out cold air like it should do. Any suggestions
20 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Erum,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Really one day delivery
Really one day delivery
Product is super cool do the all jobs
Grinding indian spice as per expectation.
Branding was good 👍
I am happy with product ☺️
Thank you
14 juni 2026
Antwoord van Geepas UK
Dear Ankush,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are happy with the product and that it is meeting your expectations, especially with grinding Indian spices effectively. It is also great to know that you were satisfied with the branding and overall experience, including the fast delivery.
Your kind words and support are truly appreciated. Thank you for choosing our product, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
After the seal on my pulse blender…
After the seal on my pulse blender broke(no fault on the product) ,I contacted customer service for assistance sourcing a replacement seal.
The response from Arjun was amazing.
Polite,helpful and immediately efficient in sourcing and supplying the new seal.
19 juni 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Edward,
Thank you for taking the time to share your experience.
We are delighted to hear that you were pleased with the support you received. Providing prompt, helpful, and efficient assistance is something we strive for, and it is wonderful to know that we were able to help source and supply the replacement seal quickly.
Your kind comments are greatly appreciated and will be shared with Arjun and the wider team.
Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Usman,
Thank you for your positive feedback.
We are delighted to hear that you are pleased with the quality of your purchase. Customer satisfaction is very important to us, and it's wonderful to know that the product met your expectations.
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
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