I am quite new to this casino but within a week they have stopped me playing as I have been gambling"too much" in their opinion. Not my fault if I don't have extras (like children) to up my costs con... Toon meer
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Amazing gambling experience, good slots and great bonuses, would give 5 starts however i won a 100x on 20p roulette and only received £1.80 , thats my only complaint as i tried to contact customer ser... Toon meer
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I had £369 in winnings that I was going to withdraw today. When I accessed my account my balance showed as empty. I looked on my game activity and it seems that someone had accessed my account and pla... Toon meer
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Had zero problems. Had to verify my account which was an easy process. CS were helpful removing a bonus I couldn't remove so I could withdraw my real cash money. Withdrawals are quick, usually within... Toon meer
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Bedrijfsgegevens
Over Genting Casino
Geschreven door het bedrijf
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
Geschreven door het bedrijf
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
Contactgegevens
Verenigd Koninkrijk
- contact@gentingcasino.com
- gentingcasino.com
See our latest offers and promotions
Houd rekening met het volgende
3,0
Gemiddeld
5K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Smooth
Smooth, good variety and in depth knowledge of all games history is a nice touch
19 augustus 2026
Antwoord van Genting Casino
Hi nicholpickle,
Thanks for sharing your experience! It's wonderful that you enjoyed the game variety and appreciated the depth of historical insights.
The GentingCasino Team
Absolutely amazing went from £100 to…
Absolutely amazing went from £100 to £1000 within an hour definitely recommend
19 augustus 2026
Antwoord van Genting Casino
Hi gancal_ac,
Great to know you're having a good time! Turning £100 into £1000 is impressive. We appreciate your great review.
The GentingCasino Team
Antwoord van Genting Casino
Hi Brian Irwin,
Glad you had fun!
The GentingCasino Team
poor customer relations department live…
poor customer relations department live chat frustrating
12 augustus 2026
Antwoord van Genting Casino
Hey Chris,
We are very sorry to hear that you found your live chat experience frustrating.
We sincerely apologise for any inconvenience or frustration caused. Our team always tries its best to assist our players and provide support as efficiently and clearly as possible.
We appreciate you taking the time to share your feedback, and we are sorry that your experience did not meet your expectations.
The Genting Casino Team
Worst experience today I deposited 10£…
Worst experience today I deposited 10£ and won 71£ in big bonanza bonus round casino and I try to withdraw 40£ in my bank account there shown the withdrawal is complete but my money still not credited to my bank account
18 augustus 2026
Review zonder uitnodiging
Antwoord van Genting Casino
Hi Samrat,
We’re sorry to hear about your experience and understand your concern when your withdrawal is showing as completed but the funds have not yet appeared in your bank account.
Please note that once a withdrawal has been successfully processed and paid from our side, it may take some additional time for the funds to be reflected in your bank account. This processing time is dependent on the banking system and is outside of our control.
As your withdrawal is showing as completed, we kindly ask you to allow a few business days for the funds to reach your bank account.
If the funds still have not appeared after this time, please contact us again and we will be happy to investigate further. We can also provide confirmation or proof that the funds were successfully sent from our side, which you can provide to your bank for further tracing.
We appreciate your patience and apologize for any inconvenience caused.
The Genting Casino Team
Worst online casino
Worst online casino. so many bugs its got to be rigged tryed to withdraw my money but I have a free bonus that froze so would not let me close the free bonus with meant I could not withdraw spoke to customer service they were no help told they where escalating it to a week went by ended up spending the winnings this was not the first time. Please avoid this online casino if you value your money you will be scammed at so point while playing here
11 augustus 2026
Antwoord van Genting Casino
Hey Tyrone,
We’re sorry to hear about the frustration you experienced when trying to withdraw your winnings, and we understand how disappointing it must have been, especially after contacting our support team for assistance.
We have reviewed your account and can confirm that there were no withdrawal restrictions preventing you from requesting a withdrawal. However, your account had an active bonus balance.
In order to withdraw your real balance while a bonus is active, the bonus balance must first be cancelled. Please note that the bonus can only be cancelled once all ongoing game sessions have been properly closed.
To ensure the game session is fully closed, please open the relevant game and use the “X” within the game screen to exit. Simply closing the app while leaving the game running in the background may leave the session active.
Once all game sessions are properly closed and the bonus has been cancelled, you should be able to request a withdrawal of your available real balance.
We apologize for the inconvenience and hope this clarification explains why you were unable to proceed with your withdrawal at the time.
The Genting Casino Team
Just remember to read small prints on…
Just remember to read small prints on online games
1 december 2025
Antwoord van Genting Casino
Hey Kieron,
Thank you for sharing your feedback. We understand your point regarding the importance of reading the terms and conditions when playing online.
We always recommend that players carefully review the applicable game, bonus, and promotional terms before participating, so they are fully aware of the relevant conditions.
We appreciate you taking the time to leave your feedback.
The Genting Casino Team
Very good
Very good, and I can afford it if it is getting to me I’d stop at the minute. I’m okay. I got a problem.
9 augustus 2026
Antwoord van Genting Casino
Hi arnjam_aa,
Glad you had fun! Always wise to keep track. Play safely.
The GentingCasino Team
Good experience and good games
Good experience and good games. There is fairness with your games.i don't hesitate telling my family and friends about your site. Keep up the high standards.
17 augustus 2026
Antwoord van Genting Casino
Hi tsimbavimbayi,
We appreciate the great feedback! It's fantastic to hear that you enjoy our games and find them fair. Thank you for spreading the word to your family and friends!
The GentingCasino Team
Antwoord van Genting Casino
Hey Naveen,
We’re sorry to hear that you feel this way. We are a licensed and regulated operator, and our games use certified Random Number Generators (RNG) to ensure fair and random outcomes. As with all casino games, results are also influenced by luck, and individual results can vary significantly.
We appreciate all constructive feedback and remain committed to providing a fair and transparent gaming experience.
The Genting Casino Team
I didn't play any game but my money …
I didn't play any game but my money Automatically cut my bank account .I want my money back please
16 augustus 2026
Antwoord van Genting Casino
Hey Shina,
We have reviewed your account and can confirm that the deposit was successfully processed and that the funds were subsequently used for gameplay on your account.
If you believe a transaction was made without your authorization or that something is not correct, please contact our Support Team via Live Chat or email (contact@gentingcasino.com), and request to speak with a manager. Our team will be happy to review the transaction details with you and provide further assistance.
The Genting Casino Team
Antwoord van Genting Casino
Hi Heather King,
Thanks for sharing your experience! It's wonderful that you're enjoying the games and free bonuses upon signing up.
The GentingCasino Team
Antwoord van Genting Casino
Hi Mateusz Smielecki,
Glad you had fun! We’re thrilled you found the experience fun and quick.
The GentingCasino Team
No bonus …………
15 augustus 2026
Antwoord van Genting Casino
Hey Rebecca,
We’re sorry to hear that you were disappointed with your experience.
Casino game outcomes are determined by certified Random Number Generators (RNG), meaning each game round is independent and results cannot be predicted or influenced. Bonuses and promotional offers are also subject to specific eligibility criteria and terms.
As with all games of chance, luck plays a significant role in the outcome of individual rounds, and unfortunately, a bonus or winning result cannot be guaranteed.
The Genting Casino Team
Really laggy slow
15 augustus 2026
Antwoord van Genting Casino
Hi Neil,
We’re sorry to hear that you experienced lagging and slow performance while using our platform. We understand how frustrating this can be, especially when it affects your gameplay.
For the best possible experience, we recommend ensuring that you have a stable and reliable internet connection when playing. It can also help to clear your browser’s cache and cookies regularly, as this may resolve performance-related issues.
If you are currently playing through a browser, we also recommend downloading and using our official app, where available, as this may provide a smoother overall experience.
We apologize for the inconvenience and appreciate your feedback.
The Genting Casino Team
Like most casinos free spins make a…
Like most casinos free spins make a game seem fantastic first they pay out lots of wins come in the second its your winnings it stops. Also how can spins be free or a bonus if you have to deposit to get them thats not free at all
12 augustus 2026
Antwoord van Genting Casino
Hi Katie,
We understand your point regarding the wording around free spins. In this particular case, the spins you are referring to were part of a deposit offer, meaning a qualifying deposit is required to receive the promotional spins.
However, we also provide free-spin promotions from time to time that do not require a deposit, depending on the specific promotion and player eligibility.
All promotional offers have their own terms and conditions, including any wagering requirements and eligibility criteria, which are provided with the offer.
We appreciate your feedback and hope you have a better experience with our promotions in the future.
The Genting Casino Team
Be careful
You let me sign up to the app then I deposited £10 taking it out of my account then blocked me from playing until I upload certain documents which I don't have photo I.d in date so really disappointed my money sat in the app account but I can't play it or get it back as it won't allow me to go any further
6 augustus 2026
Antwoord van Genting Casino
Hi Karen,
We’re sorry to hear about your experience and understand your frustration regarding the verification requirements.
Unfortunately, account verification requires a valid photo ID and a live verification check before you can continue using the account. We understand that you currently do not have an in-date photo ID available.
Please remember to always seek assistance from our official support channels via live chat or email (contact@gentingcasino.com). Our customer support department is more than happy to help customers with whatever querry they have.
To help resolve this for you, we have now escalated the refund request to our Payments Department. They will process the return of your deposited funds, and you will receive the relevant confirmation once this has been completed.
We apologize for the inconvenience caused and appreciate your understanding.
The Genting Casino Team
Genting casino is a total scam grey are…
Genting casino is a total scam grey are robberes ypj have 0 cancer to win anything g
11 augustus 2026
Antwoord van Genting Casino
Hi Hidayat,
We understand that a run of losses can be frustrating. However, casino game outcomes are determined by chance and RNG technology, meaning there is no guarantee of winning on any individual game or session. RNG-based games are required to produce random and unpredictable outcomes in accordance with applicable technical standards.
We appreciate you sharing your feedback, and if there is a specific issue with your experience that you would like us to investigate, we are happy to look into it.
The Genting Casino Team
Antwoord van Genting Casino
Hey Stewart,
Thank you for taking the time to share your thoughts. We completely understand, and we appreciate you giving us the opportunity to earn your confidence.
If there’s anything specific you’d like to see from us or anything you feel we could improve, we’d be happy to hear your feedback. We’re always looking for ways to improve our players’ experience.
The Genting Caisno Team
Brilliant site!…Mega fast withdrawals…
Brilliant site!…Mega fast withdrawals every time.
13 augustus 2026
Antwoord van Genting Casino
Hi Tony Galer,
Nice to know you had a good experience! Mega fast withdrawals are always a win. Thanks for the kind words!
The GentingCasino Team
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