Vay from customer service is amazing. Sorted my issue within a couple of hours once contact was made. Only negative about bits customer service as a whole is that through the app you click for help an... Toon meer
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Lees wat reviewers zeggen
Brilliant customer service. Make sure they message you with updates whilst resolving issues, which always get resolved. Wish every credit card company had customer service like this!
Bits has helped my credit score improve massively over the last 3 months, I would highly recommend this to anyone looking to gain a bit of credit or wanting to improve their credit score. Easy repayme... Toon meer
Very understanding and so helpful, I spoke with Leenesh and they honestly could not be more helpful. Correspondence is fast and outstanding 👏 thank you for your help
Bedrijfsgegevens
Geschreven door het bedrijf
Bits offers a credit card, digital store card, credit score tracking, rent reporting, and educational tools to support smarter credit use.
Contactgegevens
London, Verenigd Koninkrijk
- hello@getbits.app
- getbits.app
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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5 star laneesh couldnt be more helpful…
5 star laneesh couldnt be more helpful thanks again
Great tool if and when needed
Great tool if and when needed, customer services was very good and pleased with all results 🤍🤍✌🏻 Thank you for your help “Max” 😊
Nishitha’s help
Nishitha’s response to my query helped relieve the anxiety I was feeling about my finances. Another thank you ☺️
I made a error and max fully understood…
I made a error and max fully understood and has priomised full refund great service thanks max
I lost my card
I lost my card, was told on app it takes 7 days( i thought maybe 7 working days) spoke with bits customer service who said it takes 10 days ( i assumed working days it took 3 weeks to arrive 13 working days. I spoken with nashitha was helpful with the usual advice check the neighbours and if its not there well send a replacement( 12th WD) but it arrived the next day. 3 weeks its far too long to arrive.
Max was very helpful and sorted my…
Max was very helpful and sorted my problem out for me.. was kind and caring..
identity theft victim fixed
their support is amazing they fix my problem of identity theft
thanks
Vay was very helpful in resolving my…
Vay was very helpful in resolving my issue fast and perfect, he needs raise if u would ask me
Just so quick in getting back to me.
Just so quick in getting back to me.
Honest, professional and reliable.
Proper guidance and advice on procedures
Best customer service representative
Best customer service representative, he needs a raise for his excellent work 🙏🏾🙏🏾
Leneesh was so caring and helpful
Leneesh was so caring and helpful
Thanks so much
Highly recommended 🙏🏼
Customer service is good and experience…
Customer service is good and experience is ok just setting up so fare
First Class Customer Focus
I’d had a very stressful few days having been hacked, and without my phone number and email available, I did the inevitable and started another account,, to cut through the fog, I made a real mess of it. Two days later I gained access back to my email and number. It was at this point that I sought the expertise of customer services.
Leenesh in customer support was amazing, from start to finish he made sure any duplicated accounts were removed and reinstated my original account, even when I got a bit over zealous in my email he maintained his professionalism and at the summit was his customer focus. A special thank you to Leenesh in customer support.
Friendly and helpful team,very…
Friendly and helpful team,very satisfied using their services.
I really appreciate the BIts support…
I really appreciate the BIts support team for their understanding and help. They reviewed my situation and resolved the issue quickly. Thank you for your support during my difficult time.
Brilliant and excellent service just…
Brilliant and excellent service just sorry I couldn't go forward with my account
Response was fast and great
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