Had a couple of questions about the functionality of the product. I received a response quickly. This brought a second question up, and received the answers I was looking for promptly again. I will de... Toon meer
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Hopefully, fingers crossed 🤞 this is what I'm looking for, it sounds to good to be true? I'm hoping they will work outdoors? It did show one stuck on a pole or something outdoors, how will it manage... Toon meer
Did not give 5* as the site kept offering more and more promotions and it was hard to see how to refuse them, look for small print at bottom of screen.
Customer support really tried to help me, but I’m elderly (84) and technically challenged. I think my iPhone is outdated - could nut download the QR code and activate the app needed for the camer... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
178 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ein betrügerunternehmen ware ging nich…
Ein betrügerunternehmen ware ging nich kein Absender zum zurückschicken auser einer email und da bekahm ich keine Antwort sodas ich strafanzeige stellen mußte da auch abgebucht wurde und auch keine rückvergütung erfolgte nach mehrmaligen anschreiben
10 augustus 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
Es tut uns leid, dass Sie so denken. Wir möchten Ihnen versichern, dass wir uns verpflichtet fühlen, einen legitimen und zuverlässigen Service anzubieten. Wir haben eine Rückerstattungsrichtlinie, liefern unsere Produkte zuverlässig und unser Kundensupport ist für Sie da. Wenn Sie auf Probleme gestoßen sind, kontaktieren Sie uns bitte direkt unter support@getspyfocus.com, damit wir Ihre Anliegen umgehend bearbeiten können.
Scam
I purchased a spy cam from this company on 14th August 2024. £45.94 was received from my account but no acknowledgement of the order, or delivery. I feel like I have been scammed. I have tried to find a contact number but no joy. PLEASE STAY CLEAR.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We're sorry to hear you feel that way. We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
This company is a scam
This company is a scam, the cameras are not as described, the returns policy is ignored and you wont be refunded. The cameras require software that then requires other software which is all Chinese spyware. they will be monitoring your feeds. Do not buy these products if you want something cheap try Amazon blink or something at least amazon will refund you.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We're sorry to hear you feel that way. We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
My order of 2 spycams and scan disks…
My order of 2 spycams and scan disks turns out to be a problematic and time consuming.
It took some detective work to figure out what happened. I reported this to PayPal and my bank before figuring out what happened.
The charges came in the amounts of $44.97, $31.98, and $50.93. I should have been billed $76.94 for 2 Spycams and extra scan disks. Instead I was charged $95.90 for 3 camera's and no scan disks.
Also, right before I checked out, I was offered another discount on the 2 spy cameras.
There is a slight price difference, only $20.00. The problem is I don't get the scan-disks I ordered. Worse yet, I don't want the 3rd camera nor do I get a discount on that extra spycam.
It is my opinion that the billing department needs more supervision and training.
29 juli 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution
Die App funktioniert nicht auf Samsung…
Die App funktioniert nicht auf Samsung Handy. Batterien haben eine SEHR kurze Laufzeit. Hände weg von diesen Kameras. Absolut unbrauchbar und Schrott.
25 juli 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
Es tut uns leid, dass Sie nicht zufrieden sind. Ihr Feedback ist uns wichtig. Könnten Sie unseren Kundendienst bitte per E-Mail unter support@getspyfocus.com kontaktieren und uns weitere Einzelheiten zu den Problemen mitteilen, die Sie mit unserer Mini-WLAN-Kamera haben? Unser engagiertes Support-Team wird das Problem gründlich untersuchen und eine geeignete Lösung finden, sei es ein Ersatz oder eine Rückerstattung.
I went on line and ordered 1 camera
I went on line and ordered 1 camera. I was charged an additional 147.00 which I did not have this company approval . This is fraud of an elderly person.
22 juli 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the order issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution.
Well, i purchased it thinking consumer report would be the best way to get one cheap and effectant.. now I am worried it's junk. How can I get my money back
Well, i purchased it thinking consumer report would be the best way to get one cheap and effectant.. now I am wor
2 juli 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution
Please don’t waste your money on this…
Please don’t waste your money on this dreadful product .. you can buy cameras for £5 off the net
Disgraceful how they are allowed to
Trade. What a complete con Chinese rubbish. They must know they are dodgy as they offered me over £22 back & to keep the product how the hell get to sell this stuff ….
19 juni 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution
They are advertising on Youtube now
They are advertising on Youtube now. The ad was convincing, it made me check it out. I am VERY glad I went to Trustpilot first and discovered their scammy history.
Can't Youtube be informed? They should not be allowed to have a top ad there with reviews and Trustpilot scores like this.
14 juni 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We're sorry to hear you feel that way. We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
I’m still waiting for my product as…
I’m still waiting for my product as well, now I know I’ve been scammed . 😕
1 juni 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We're sorry to hear you feel that way. We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
Thanks to all the reviewers
Thanks to all the reviewers, it stopped me buying these , well done Trust Pilot for also putting a warning up saying that their name was being used incorrectly. 👍
19 mei 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
The camera does not work at all
The camera does not work at all. Every time the battery goes dead it loses all programming
13 mei 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution
Still waiting update for my delivery…
Still waiting update for my delivery and numerous emails .
29 april 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We regret any inconvenience due to the delay and understand your disappointment. Occasionally, we encounter situations with insufficient delivery information that might lead to such delays. To assist you promptly, please provide your order details to support@getspyfocus.com. Our dedicated support team will thoroughly investigate the issue and find a suitable resolution, whether it involves a replacement or a refund.
False advertising claiming UK designed…
False advertising claiming UK designed and built…when it is totally Chinese! Totally useless unless you buy a long cable to power it!
6 april 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologise for the confusion but we are operating in different countries. Product enhancements, refinements, and improvements are orchestrated within the EU, and manufacturing takes place in China. If you require any further information, please feel free to email us at support@getspyfocus.com.
Literal fraud
Literal fraud , the claims they make on their TV ads are fraudulent, they even lie about their trust pilot score
13 april 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We're sorry to hear you feel that way. We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
Where are the goods we paid for this is…
Where are the goods we paid for this is unacceptable you send tracking saying it's delivered ,it has not been delivered and you confirmed that already ,I won't wait another 21 days for goods I ordered in late February
Please don't scam us, the goods are coming from China and you claimed to be US WE DO NOT LIKE Scammers
YOUR TRACKING SERVICE IS A SCAM
RETURN OUR MONEY WE SPENT WELL IOVER 100 POUNDS FOR Goods THAT HAVE NOT TURNED UP
9 april 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We're sorry to hear you feel that way. We want to assure you that we are committed to providing a legitimate and reliable service. We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you. If you've encountered any issues, please contact us directly at support@getspyfocus.com so we can address your concerns promptly.
The app would not open and the product…
The app would not open and the product is supposed to work on Android. Noreturn address for returns is enclosed with the products. Very disappointed.
28 maart 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution
I bought 2 of these never came with QR…
I bought 2 of these never came with QR Code
3 april 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. There's no need for the QR code. You can download the app manually. To assist you with setting up your mini wifi camera, please email us at support@getspyfocus.com, and we'll guide you through the process to ensure a smoother experience.
Apps could not be connected to my phone…
Apps could not be connected to my phone or my daughter phone. You have to get it on charge for it to work. Lastly I sent an email with help to set up the camera. Never get feedback and they refuse to give me my money back. It was after 30 days according to the lady. Bad product.
4 maart 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Could you please contact our customer support via email at support@getspyfocus.com with more details about the issues you’re facing with our mini wifi camera? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution
Very poor quality
I bought these cameras 2 of them prior to reading reviews on trust pilot stupidly Ordered 2 of them arrived within 7 days , extremely poor quality. They also took 9.98 warranty out of my account and charged postage without my knowledge, I emailed them and to be fair to them they refunded me for the warranty immediately. I emailed them regarding the poor quality of the goods and they offered me half of my money back and I could keep them. I emailed them back and asked for a full refund, I had to fund the return myself at a cost of £7.50 which was special delivery and tracked next day return, I did this based on previous reviews as I was unsure as to whether I would get a refund. I rang my bank after reading reviews and apparently they had requested a recurring transaction which I never. Asked for so I reported my card stolen so that they couldn't get any more money from me. In their favour the goods I returned were received by them and 24 hours later the refund was in my bank. They also responded to me very quickly via email
16 maart 2024
Review zonder uitnodiging
Antwoord van Getspyfocus
We apologize for the inconvenience. We value your feedback. Our product does not charge subscriptions and we can assure you that it is a one-time charge only and there will be no future charges. Based on our return policy also that we do nor cover the return postage but we will refund the full amount paid on the order once the product is returned. If you need further assistance, could you please contact our customer support via email at support@getspyfocus.com with more details about the issues? Our dedicated support team will thoroughly investigate the issue and find a suitable resolution.
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