Gin e-bikes Reviews 

424
•
TrustScore 3.5 uit 5

3,6

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Beoordeeld met 5 van de 5 sterren

Despite Red Sea issues delaying the delivery of my GinX bike it is here together with all the promised extras and I couldn’t be happier. 60 miles under my belt with no issues and an easy range over 50... Toon meer

Beoordeeld met 5 van de 5 sterren

My Gin e-bike is very well manufactured from quality components and is an absolute buzz to ride. Who could have known e-bikes could be such fun. My local landscape has many disused railway lines conve... Toon meer

Beoordeeld met 5 van de 5 sterren

The bike is first class - far better than the price might suggest and is very well equipped. Ordering was easy, sales team is very responsive and the delivery was well managed. If I wanted a second... Toon meer

Beoordeeld met 5 van de 5 sterren

Just completed 1,000 miles (mainly off road) on my ginx, so I though it would be a good time to give a review. Apart from a puncture and an issue with the kickstand my cycling experience has been trou... Toon meer

Bedrijfsgegevens

  1. Fietsenwinkel

Geschreven door het bedrijf

GIN X electric bike has premium features of a high end e-bike but comes at the fraction of the cost. In addition to the product, their second main focus area is the customer satisfaction.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

424 reviews

5 sterren
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3 sterren
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3,6

Alle reviews

(424)

22 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A Seamless Transition to Effortless Rides

As an avid cyclist looking to upgrade to an electric bike, I recently decided to buy the GIN X electric bike, and it has been a game-changer. The transition from a traditional bike to this electric powerhouse has been seamless and enjoyable.

First off, the assembly process was straightforward, and the bike was ready to go in no time. The moment I started riding, I was amazed at how the electric assist kicked in smoothly, providing just the right amount of power to make my rides effortless. The motor is impressively quiet, which enhances the overall riding experience.

The bike’s range is another highlight. I can easily cover long distances without worrying about running out of battery. On average, I get around 50 miles per charge, depending on the terrain and power mode I use. The range anxiety I had with other electric bikes is non-existent with the GIN X.

I can really recommend this bike!!

22 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently purchased the GIN X electric…

I recently purchased the GIN X electric bike, and I couldn't be happier with my decision. From the moment I took my first ride, it was clear that this bike was built for both comfort and performance.

The sleek design caught my eye initially, but it's the ride quality that has truly impressed me. The bike's electric motor provides a smooth and powerful boost, making uphill climbs and long rides effortless. I was concerned about battery life, but I've been able to ride for several hours on a single charge without any issues. The battery recharges quickly too, so I never have to wait long before I'm ready to hit the road again.

One of the standout features for me is the bike's intuitive controls. The display is easy to read, even in bright sunlight, and switching between different power modes is a breeze. This flexibility allows me to tailor the ride to my needs, whether I'm commuting to work or going for a leisurely weekend ride.

The build quality is superb. The frame feels solid and durable, yet the bike is surprisingly lightweight, making it easy to handle. The suspension system absorbs bumps and rough terrain, providing a comfortable ride even on less-than-perfect roads.

GIN is a fantastic investment that has made my daily commute and weekend adventures much more enjoyable!!

20 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Iam very much disappointed about my gin…

Iam very much disappointed about my gin e bike .Bike mileage is around 30 for pedal assist 3, 25 for pedal assist 4 and 20 for pedal 5(80 kg weight)...today my bike got puncture after 10 days of use .very pathetic performance to climb uphills.Too noisy motor and one more thing wheel drum is touching hydraulic brakes makes terrible noise.. battery is draining very fastly better go to other brands gin ruined my all exceptation..

21 mei 2024
Review zonder uitnodiging
Logo Gin e-bikes

Antwoord van Gin e-bikes

Hi Nidhin,

We are very sorry to hear about your experience with your Gin e-bike. We have already tried calling you to resolve your issues, and we are here to assist you further.

Regarding the battery range, we must underline that all our customers are generally very happy with the range, as they can get more than 100 miles on a single charge. However, this depends on several factors, including the rider's height and weight, riding conditions, wind resistance, and more. If you are riding the bike on pedal assist levels 4 or 5, the battery will indeed drain much faster. Please also take into account that constantly riding the bike uphill will reduce the battery life as well.

We apologize for the puncture and the noise issues you are experiencing with the motor and brakes. These are not typical problems and we would like to address them promptly. Please contact our customer service so we can help you resolve these matters to your satisfaction.

Thank you for your feedback, and we hope to assist you in getting the best performance from your e-bike.

Sincerely,
GIN team

Beoordeeld met 5 van de 5 sterren

Fantastic Product

Fantastic Product

Gin-E Bikes are a very well engineered piece of kit, I was looking for an E-bike that was easy on the wallet but tough enough for my 14 year old son. After lots of research on the web and visiting stores like Halfords I decided to order. At under £1,000, the Gin-E Bike punches above its weight. You won't find many e-bikes with this many features and range for such a competitive price & quality build.
The only downside is you have to wait a while, but its worth the wait!

21 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I didn't purchase the bike in the end…

I didn't purchase the bike in the end fortunately

19 januari 2024
Logo Gin e-bikes

Antwoord van Gin e-bikes

Hi Steve,

We are very sorry for the inconvenience you experienced, and we understand your frustration. We assure you that all our reviews are genuine and from customers who are happy with their bikes. Regarding your situation, we are committed to resolving it in your favor. One of our managers has just called you to discuss potential solutions to rectify this issue.

We understand that you are frustrated and irritated, which is why you might feel emotional about writing this review. Rest assured, we will handle this situation properly and resolve it in your favor. As we mentioned earlier, the main delay was caused by the shipping vessel, which had to be rerouted through the Cape of Good Hope in Africa due to a situation in the Red Sea, leading to a longer delivery time.

Currently, the bikes are in the warehouse, and we are ready to fulfill your order even though you have applied for a chargeback. As a young company, we strive to do our best to satisfy our customers, and unfortunately, sometimes unforeseen problems occur. We rely on the understanding of our customers as we work to provide high-quality electric bikes at an affordable price. The bike you ordered, with technical specs worth the industry average of £1500, was offered to you at only £999.

We appreciate your patience and are here to resolve this situation to your satisfaction.

Regards,
GIN team

Beoordeeld met 4 van de 5 sterren

Good bike for the price

Good bike for the price. Enjoying riding it along a hilly area.
A little heavier than advertised.
The design of the rear wheel drop out and gear mount is just daft.

17 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my Gin

Bought for commute but ifind I'm using for leisure, trips to shops etc.Good customer service, you always know you will get a response. Bike is just great easy to use with accessible control pad.
Battery keeps its charge well and has good range.Love it❤️

16 mei 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Gin X ebike

After a slow start, gin bikes have done their best to resolve issues, 1st impressions of the bikes are good, well made and look great, although we haven't yet had the opportunity to fully experience them.

27 februari 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quality product, takes a while to get

As a few of the negative reviews have stated, I had quite a few problems getting the bike itself, with continual delays and less-than-great communication.

However, the bike itself is fantastic, and offers brilliant value for money, has a good amount of power, battery life, has all the bells and whistles (literally) and also is one of the best looking bikes on the market (in my opinion).

My advice is if you are looking for a mid-range bike at a budget price, this is the bike for you, but be prepared to wait for it. It is an excellent commuter bike.

The business is still quite young and if they can master their procurement process, I can see them being very successful!

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pleased with our electric bikes

This was our first venture into electric bikes and these bikes ticked every box from the features we were looking for. Once we received them we have not been disappointed! The customer care has been exceptional.

8 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shocking customer service payed and was…

Shocking customer service payed and was told the bike would arrive in few weeks six months later still now bike just different excuses in the end I cancelled and asked for my money back they kept £80 cancellation fee the fact I’d been messed around and they do this,the owner said it wasn’t his fault,l bet he takes the credit when things are going well then won’t take responsibility when things are not by the way this was before the trouble in the Middle East shocking !

9 mei 2024
Review zonder uitnodiging
Logo Gin e-bikes

Antwoord van Gin e-bikes

Hi,

We're truly sorry to hear about your frustrating experience. As a young company, we strive to deliver top-quality e-bikes at affordable prices and genuinely aim to improve based on customer feedback. Our ongoing Green Friday deal, which saves customers £585 on accessories, is part of our effort to offer great value.

We understand your disappointment with the delays and the cancellation process. Please provide your order number or email ID so we can thoroughly investigate your case and understand what went wrong. We usually have an emergency stock to fulfill urgent requests, which sometimes customers decline, leading to further delays as per our cancellation policy, clearly stated on our website.

These policies are in place to cover costs such as storage and marketing, but we are here to help rectify your situation. We will reach out to you to discuss this further and find a resolution. Again, we apologize for any inconvenience caused and appreciate your understanding.

Regards,
GIN team

Beoordeeld met 1 van de 5 sterren

They’re FULL of LIES!!!

I would give half a star for finally listening to my Refund request after months of empty promises to deliver.
Their Green Day is a joke! They will charge extra for those supposedly freebies. I got this bike thinking their delivery will be good since they claim they’re from the UK. Another Lie! Instead they’ll bombard you with promises to deliver every 2 weeks and that they’re making sure your bike is top-notch (which is probably another lie). They’ll refuse to Refund by calling and convincing you that by the time your refund is processed your bike would have arrived - which it didn’t.
I DO NOT recommend them at all!

Well done to your reply below 👏
You must have invested your ‘best’ people in your ‘Damage Control’ Department. You don’t get to fool me anymore with it. I had to get my bank involved to get my refund. Sugar-coat it all you like with all your excuses and make it seem like you are all professional about it. It’s just a SHOW for people reading your replies on here. Pat yourself on the back and take a bow while you’re at it!

10 januari 2024
Logo Gin e-bikes

Antwoord van Gin e-bikes

Hi Teri,

We're truly sorry to hear about your experience. While we understand your frustration, we'd like to clarify that many of our customers have greatly benefited from our Green Friday deal, saving approximately £585 on accessories. This offer has been extended due to positive feedback, as we aim to provide great value to our customers.

Regarding the delivery, as previously mentioned, there were unforeseen circumstances in the Red Sea, requiring our vessel to reroute through the Cape of Good Hope, significantly extending the travel time. Your bike has now arrived at our warehouse and is ready for dispatch. However, we respect your decision to request a refund, and we're here to assist you with that process.

If there's anything more we can do to aid you, please let us know. We're committed to improving and truly value your feedback.

Regards,
GIN team

Beoordeeld met 4 van de 5 sterren

Excellent new E-Bike, a few teething problems

This is a very good quality e-bike, and excellent value. There were some problems with delivery, but aside from that I'm really pleased with it. I especially like that on steep hills in power setting 5 it really pulls you up the gradient, which for a 76 year old like me is important.

9 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great bike

Great bike, ordered in august and arrived around November but definitely worth the wait!! The only problem I have had is a faulty charger which they sent a new one out straight away, would recommend

8 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This bike is absolutely fantastic and…

This bike is absolutely fantastic and such great value for money! I've been riding it a lot, and it's just pure fun. Cruising through the streets, outpacing the cars, it's an exhilarating experience!

My shopping journey with Gin X was quite an adventure. Despite the delay caused by the Suez Canal incident, they've assured me that such issues are now a thing of the past, thanks to their ample pre-bought stock.

I wholeheartedly recommend this bike, unless you're in a rush like I was due to the delivery time. But rest assured, they've assured me that their delivery problems are all sorted out now.

7 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've owned my bike now for 6 months and…

I've owned my bike now for 6 months and am absolutely over the moon with it. Never in my wildest dreams did I imagine that in my 50s I would be back to riding a bike and genuinely enjoying it.
The bike is easy to ride and excellent value for money. If you are looking for an electric bike and think that a bike costing so little is going to be cheap and nasty think again.
The only negative point was the wait for delivery but it was definitely worth the wait

6 mei 2024
Review zonder uitnodiging

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