Gin e-bikes Reviews 

It promotes and increases cardiopulmonary health. As a health advocate e bikes is a form of exercise.

Great value bike, best on the market for the price

Full payment made on the 19th March via Klarna.
Email received 9/4/2024 by a one Kevin B "we have some exciting updates to share. Your e-bike is ready and all set in our overseas factory. The bike is supposed to be shipped out anytime now! 🙂"
Email received 16/4/2024 Your GIN X e-bike has left our factory finally. And now are all set to sail to our local warehouse. This is very exciting news for both you and us - for you because it is not long ago now that you should be owning an electric bicycle yourself!

Now, our international shipping forwarder takes the charge. They will connect the vessel and the shipment so that the container leaves the overseas port on time.

On average, the sailing time is around 2 weeks if everything else goes on well.
Email 23/04/2024 by a one Arlyn P Your batch of bikes are running slightly delayed because of a few of the major upgrades we are doing. As you know we are very passionate about your satisfaction and we do not want to compromise on the quality of the GIN X ebike.

These are the major upgrades that has been performed:
1) Now GIN X ebike has "anti-puncture tyres"
2) Throttle is now easily detachable from the handlebar and is no more attached to the horn
3) The speed limitations can be locked and unlocked in 8 seconds with push of few buttons
4) The headlight is also upgraded now to a more powerful lumens
5) Standard bottle holder

I hope you understand the importance of these upgrades and we definitely do not want you to miss them!

Your bike is currently en route and to our UK port is expected to arrive very soon. Based on the estimated shipping time, we expect the bike to arrive at our location in approximately 2-3 weeks.

This was a complete and utter Lie, it was at this point I started seeing red flags, people the upgrades he spoke about above come as standard from stock. I gave them three weeks before i said i would be looking to cancel order. Remember they had said it had left the factory , all set to sail to our local warehouse, how can they recall it ? guessing the ship did a u turn, or as someone mentioned due to the long! delivery times the rowing boats!
Email 24/4/2024 Arlyn I would like to apologize for the delay in getting your bike delivered to you. We want to assure you that your bike is in the final stages of production and will be shipped from our overseas factory very soon. So to do the required upgrades all taking less than 7mins work puts the bike back into a production stage. Again it's just a pattern of excuses and lies.

Waited over 8 weeks for a bike to arrive before requesting a refund. Klarna are investigate, to which the case will be escalated as Gin X are not communicating with them at all. I asked Klarna what the hold up was on my case and they said they are still waiting for gin x to respond to them. Two weeks.. So many emails So many excuses and lies. Tried to keep emotions out of the review. But if your on the market for a bike that could be delivered for this xmas , then gin x is not the bike for you. This review is purely on the poor customer service the business has offered me and not on their product. I find it funny they say they pride themselves on good customer experience but the events that has led to this review has been anything but. Even to the point where my emails go unresponded now. They will however find time to reply to this email, stated issues in the red sea, secured a new round of investment which should reduce the delays and my favourite all time great lie. We apologise .

I have to say I had a few small issues which you would with any new company but they were dealt with fast and in a very professional manner. The customer service is excellent even down to Rahul paying me a visit one day. You will not get this with most companies small or large. The bike is amazing for such a great price. I will recommend this bike to anyone. Those complaining about the delay with delivery need to understand that as these bikes are so good at at this price the demand has been massive so it all takes time plus issues in the Red Sea do not help anyone shipping wise at the moment. Be patient as it’s well worth the wait. Thanks a lot
to Rahul, Arlyn, Joseph and Marina 👍🥂🍺

I've been riding the GIN X e-bike for a few weeks now, and overall, I'm impressed. The build quality is solid, with a sturdy alloy frame and a sleek matte black finish. The 250W motor and 650 WH battery offer decent performance, making my daily commutes smooth, though the battery removal can be a bit tricky. The hydraulic disc brakes work well, even in wet conditions, and the suspension fork handles bumps better than expected. For its price, it's a fantastic option for commuting or leisure rides.

Ridden 800 km so far and have only pumped up the tires twice! I weigh 100kg and the battery can take me 20 km in one go on max power.

Gin bikes - based in Reading deliver an excellent value bike with quality components and a solid build. This is my first electric bike and having read so many reviews from different manufacturers I’m glad I made my choice with Gin. The support received from the company has been excellent and are quick to respond. Delivery times weee the only thing to be wary of as they can be quite lengthy but it was absolutely worth the wait.

Hi i do not enjoy giving a bad review but this company deserve it i orderd my bike March 1st rang them many times difficult to speak to them and was given many excuses eventually i was told it would be at least another month but no date given so 3 month delivery minimum so I decided to cancel my order they tried to persuade me to take another model at increased price of £200 this i refused so i asked for a refund but was told this would take 3 weeks and there would be a 7.5% handling charge im now in touch with my bank to get help i advice do not deal with this company unless you are prepared for a very long wait

Before ordering, I asked how long delivery will take. They said 3-4 weeks. This is a complete lie. I've contacted them multiple times, each time it's just going to be another two weeks... Now four months and still no bike. After reading other reviews, I can see that this is regular behaviour for this company. They promise delivery within 3-4 weeks, then give you a steady stream of BS excuses why it's taking longer. It's pathetic.

EDIT: I emailed them in June posing as a new customer asking for delivery time, and they told me 3-4 weeks! It's unbelievable, they lie with no shame. And their claim of giving updates is also a lie. Each time I contacted them they gave me a new delivery timeline ("just another two weeks..."), and each time I had to contact them asking for updates when the new delivery date passed.

I ordered my bike in November 2022 and received in march 2023. I have seen numerous reviews around delivery time and there always seems to be an excuse. The current one being Gaza. However be prepared to wait 3-5 months for your bike despite promises of much shorter times.

When I received the bike I was genuinely happy. I only use the bike for commutes to work. 7 miles per day round trip on a bike path or public footpath. However after around 300 miles (start of August 2023 )things started to go horribly wrong. The bike started cutting out and losing power. I got in touch with Rahul ( the owner) who asked for videos. I sent videos and Rahul called me and advised he would speak to the factory and get back to me. During the next 2 months I went on holiday and worked away. Having heard nothing from Rahul I then chased him back up in October.

I was shocked to get a response from Rahul advising that he assumed the issue had been resolved as I hadn’t chased him up. I reminded Rahul that he had promised to get back in touch with me and that he shouldn’t assume this. After what felt like thousands of emails which included Rahul asking me to get the issue fixed at a local bike repair shop. Rahul finally agreed on 4th of November to send a new controller as this would definitely fix the issue. I had to chase this up again and didn’t receive until the 22nd of November

This didn’t resolve the issue in the slightest and the bike was still cutting out. Only when I threatened to do a charge back on my credit card did Rahul finally agree to pick up the bike and have it looked at. This was done and returned to me with an upgraded controller around the 10th of December with Rahul advising me that it was a faulty battery connection and that he had also replaced the battery.

The bike worked fine ( although I noticed that the battery capacity was much lower that it had been previously but to be perfectly honest I was just happy I had a working bike. I also noticed that the battery hadn’t been replaced with a new one at all.) After around 320 miles (start of may 2024) the bike has started cutting out again. Again I emailed with videos and it seems Rahul doesn’t deal with his customers directly anymore and has a technician who uses WhatsApp to communicate with his customer and also someone who deals with the emails. I went through the whole process of speaking with the technician via WhatsApp and explaining that this had happened before. It took 2 days to get a reply and then another 3 days to get a reply (16th may 24) saying that he had passed the info to the ”team” to get looked at. Another 2 weeks have passed and I have just had an email asking me to wiggle bike around to see if it cuts out. Seriously this analysis took 2 weeks?

As you can see my whole experience has been absolutely horrific and although when the bike is working properly it is a decent bike, I don’t believe it is designed to be ridden anymore than 300 miles without having faults. The bike is well maintained, kept in a locked covered bike shed at my place of work and a garage at home. It’s not been ridden off road or abused. There is no reason for my issues other than poor quality. Add in the mix the poor service you get from GIN I can only recommend to cancel your order if you haven’t got your bike yet or don’t order if you are thinking about it. I would have happily paid double to get a more reputable bike

Update 1
The reply below was posted before actually contacting me in person. Which shows how much image is favoured over actual customer service
Secondly. Only a solution was offered after this review
Thirdly.. I have been instructed that in order for them to pick up the bike it needs to be packed in the same order of how I received the bike. How on earth is this possible??? Again an absolute shambles of a company where every email exchange just delays the actual resolution!!!

Update 2
After reaching out to the owner Rahul to get around how he expects to fix my bike. I received a very condescending email telling me that I basically should be grateful that he picked the bike up to repair it previously and that if I am unwilling to re package the bike ( exactly how it was delivered to me) there isn’t anything they will do. He also advised me to ask a local repair shop to fix the bike and they MAY cover the cost. However at the some time he sent me the terms of warranty which basically advises that it will be void if anyone touches the bike that isn’t them.. honestly had enough of these guys now and feel like my only option is to take this awful company to a small claims court

Update 3
I have done some research on YouTube ( something that helped me decide to buy the bike) and can even see that others who decided to test and buy the bike are getting the same fault I am getting. YouTube at techjamo for more information

Was never informed the bike was coming from China and would take 6-7 weeks. This was further delayed due to the confilct in Gaza (not Gin x fault)
The bike itself is well built and looks great The motor packs a punch and is a bit noisey on the hills but does the job nicely. Have not tested the range due to hurting my knee. But 20 mile cycles are an ease even with my injury. Recommend buying the bundle the mud guards, saddle etc are good quality. This is a great quslity bike for the money. And the team will answer any questions you have within a day or two.

Apart from the lengthy delivery time, which is of minor concern to me, the quality of the bike has been disappointing.
It seems no better than an average Chinese bike in the same price bracket.
Specifically, the front wheel suspension on my bike was defective, and despite my request for assistance over a month ago, Gin has yet to propose a solution.
Should there be any changes in the future, I pledge to update my review accordingly.

As promised, I've updated my review on the Gin bike, particularly regarding the faulty fork. After an extensive discussion with the support team, I received a replacement fork and I'm hopeful it will function properly. My thanks to the support team for their understanding; I believe this was a rare unfortunate incident.

Great value for a good quality e bike. You could spend double and not improve on Gin. I’ve ridden on the road and light off road and found no problems. Comfortable particularly with the sprung optional seat.

Update on 10/08/2024. The battery charger that I recieved with the bike has now developed a fault and needs replacing. I've now discovered that Gin only offer a 6 month warranty on the charger so they won't replace it. They want to charge £49.99 for a new one. The same charger is available on Amazon UK for £19.99 and comes with a 12 month warranty. Very poor customer care in my book.

I have had my Gin X e bike for 6 month's now and I have done about 800 miles on it. It's been great so far. The bike was easy to assemble, it performs well and is a joy to ride. The hydraulic disk brakes are great and are essential on a power assisted bike. I mainly use the highest level of power assist (level 5) and get around 35+ miles on a single charge of the battery. The Bafang hub drive motor powers you along with ease and the bike handles steep hills well.
For the £999 paid for this bike I am very happy with my Gin X e bike.

I have had my Gin X for around a year now. I have had no issues with it at all, it has delivered everything I have asked. As a heavier rider it has not struggled at all. The extra pannier rack and bags was a worthwhile investment too. For the price it's hard to beat.

Got exactly what I wanted, affordable electric bike with a lot of power, definitely would order again.

Brilliant support to begin with, as for the bike I have nothing but praise and admiring looks, I never realised how easy it was to ride and yesterday went on a 25k ride and came home with 100% charge still on the battery! It has opened up my mind to all the places I can go and with minimal effort-well done Gin for a wonderful product.

Great bike and good support from the team. Minor issues with delivery and battery but overall a good experience

After a slow start, gin bikes have done their best to resolve issues, 1st impressions of the bikes are good, well made and look great, although we haven't yet had the opportunity to fully experience them.

After a 21 week wait I received my bike it was easy to put together and well packaged. The bike is quite big and heavier than I expected but overall have been very pleased with it. The bike has been good fun to ride so far….ive only done about 70 miles on it and am now getting a very loud whining noise (sounds like chewbacca)from the motor on acceleration which turns a few heads not sure what it is but definitely needs inspection.