Gingiberi Reviews 

110
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have been looking for a simple pearl bracelet but didn’t want just a single strand. I saw someone talking about Gingiberi on You Tube (I think) and took a look on their website. They have some reall... Toon meer

Beoordeeld met 5 van de 5 sterren

So happy with all the pieces I got. The craftsmanship and quality are great. Efficient customer service, no matter what problem or question or request, they quickly respond and resolve any issues yo... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely love their products - this is the third time I've ordered from them and every time I'm just in absolute awe. Their products are always in such amazing condition and the customer service i... Toon meer

Beoordeeld met 5 van de 5 sterren

Very high quality products. I ordered the Full Moon and Epure (earrings), both of them are in very good quality. Gingiberi' people helped with my exchange and ensured delivery date, very nice and pr... Toon meer


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

110 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(110)

43 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

ABSOUTELY STUNNING!

Everything about Gingiberi is amazing! Their pearl jewelry pieces are very unique, beautiful, and can be worn in different ways for a new style. I ordered a necklace, and customer service always responded promptly to my many emails and answered all my questions. The production time and shipping were both fast, and I received the product punctually. The gift packaging is beautiful, and the jewelry box that the necklace came in is one of the prettiest boxes I’ve ever seen. The piece itself is ABSOLUTELY STUNNING! The pearls are gorgeous and the craftsmanship is superb! It is everything I wished for!

One note: The chain for some of their products are thin and some people might find it difficult to open the small clasp. I prefer the dainty chain and I don't have long nails, so opening the clasp was fine for me. Since the chains are also made of solid gold or sterling silver, they are pretty sturdy so I don't have to worry too much about it breaking.

I am sincerely thankful to Lily, one of the customer service specialists, for all the help. I had an amazing experience and everyone who has seen the necklace loves it.

15 juli 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Lovely classic yet modern pearls

I was on the fence about buying a pair of pearl earrings, but took the plunge and am really happy that I did. The earrings are classic yet modern and really good quality. My only gripe is that the backs are a bit tricky to use, and the stem looks a bit bent. As long as they don’t break I’ll be happy.

15 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad service provided

Quality of pearls are not as good as what those YouTubers advertised. Wanna get a refund, the process is very troublesome. Customer service took days to reply my message. When I try to find our conversation history, it’s gone. No way to trace what the customer service officer has promised me. Will never buy anything from Gingiberi. Will not recommend it to anyone.

1 april 2024
Logo Gingiberi

Antwoord van Gingiberi

We sincerely apologize for the unsatisfactory shopping experience. Regarding your inquiry on March 30 about the order placed on October 31 last year, we agreed to replace your "Ready for Love" earrings with a new pair that day. Unfortunately, we cannot offer a refund for the other pair of earrings as they were outside the no-reason return period and there were no quality issues.

The "Ready for Love" 11-12mm 2A earrings have been out of stock since December last year, which delayed our search for pearls similar to the ones you initially received. We sent you photos of the new earrings on April 7 for your confirmation, but due to network issues, you did not receive them. On April 9, you initiated a new conversation to return the order from March 30, and we agreed to your return within an hour. We were not aware that you had not received the earlier photos, as they were marked as successfully sent on our end.

We noticed your review on Trustpilot posted at noon on April 9 and are aware that your experience was less than satisfactory. We have taken your feedback seriously, expedited your refund, and instructed our engineers to optimize the online chat window to improve communication.

We deeply regret any inconvenience this has caused. If there is anything specific we can do to make this right, please let us know. We value your suggestions and are committed to improving our service.

Beoordeeld met 5 van de 5 sterren

Shipping delay, but what a recovery!

I was informed that there would be a delay in shipping, but to compensate for this I would receive a complimentary box. Promptly informed and goodwill gesture all initiated by the company, great customer service.

3 april 2024
Beoordeeld met 2 van de 5 sterren

exercise your own judgments

Reviews on their website sound oddly similar and fake, if you compare them to reviews here.

Hardly any public information about their founder Emily. Does this person exist?

Their website is not the typical .co.uk. It is doubtful that they are based in England.

They don't have a linkedin profile. Who do they employ?

They may just be an e-merchant operating in an opaque way, which naturally raises questions about their product quality. Some review at sitejabber questioned their legitimacy, which doesn't seem invalid.

Do they sell genuine good jewelry? Maybe, maybe not. You will have to exercise your own judgments.

4 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The pearl earrings are beautiful!

The pearl earrings are beautiful! I love the petite hoops that you can wear on their own for a more casual look. I have worn a pearl on a necklace for a nice sophisticated touch. The pearls are a substantial size with shiny luster that but when worn with the hoops are not too heavy on my ears. These perfect pearl earrings would be great for traveling because of different ways to wear them.

16 februari 2024
Beoordeeld met 5 van de 5 sterren

A quality purchase!

My wife absolutely loved this necklace as a gift. The necklace is rather special considering the fact that it can be worn different ways. The quality of the purchase is amazing!

18 januari 2024
Beoordeeld met 4 van de 5 sterren

The pearl necklace is very shiny and…

The pearl necklace is very shiny and the workmanship is exquisite.

I think it will be more attractive to customers if there are a variety of changes to match. For example, the necklace becomes a bracelet, etc.

In addition, I hope the website can provide more dynamic or static pictures from different angles for reference. In this way, it will be easier to master and find your favourite products when choosing goods. Thank you.

18 december 2023

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