Glass2go Reviews 

I ordered glass on (#27277) 11th March which I received on 29th March. On the Monday Bank Holiday 6th April found it to be the incorrect depth, 20mm instead of what I ordered 28mm.

I contacted the next day 7th April with no answer and left emails and phone calls to try and resolve the issue over the next few weeks. I have spoken to a person on the team called Dan who didn't really know what to do and just said send me another email with evidence. I have asked to confirm receipt of my emails but there has been no confirmation or call back over the phone.

I feel badly let down with the after sales service.

If your thinking of ordering. don't do it!

Window was made to my specifications.
Fitted perfectly. Delivered before the due date and delivered with care. First class service. A++ 👍

Thank you great service arrived quickly.

Excellent service very competetive pricing the glass fitted perfect thank you

Excellent experience from start to finish. Ordering online was quick and straightforward, and delivery was right on time.

The glass arrived very well packaged, with no damage, and the dimensions were exactly as requested. Everything matched perfectly.

I handled the installation myself, but the product quality and service were spot on. Highly recommended.

Delivery on time as promised. Top quality products and ar a good price .many thanks 😊

The delivery of one double glazed unit took a long time, but more importantly it had a scratch. My husband phoned and emailed and no-one has replied. Consequently we will not be ordering the reading 15 units from them

Needed a large Double Glazed unit for my conservatory and obtained a local quote which involved personal collection, however, from my limited experience, it is always risky moving glass by car! I checked the Glass2Go site and was quoted £30 cheaper and free delivery - a 'no brainer' I thought and now, 3 weeks later, I am delighted with the quality - thanks.

I ordered sealed units for the first time this week and filled in an online form, having a crisis of confidence
I re-measured everything several times, finding a couple of errors!!
I emailed glass to go to hold the order, the next day I spoke to Dan who kindly adjusted the measurements fo me

I’ve ordered a glass that never arrived, I was told a replacement was on its way, but also it didn’t arrived
eventually I got my money back, but it delayed my project by over 10 weeks

I would not recommend

Scam comany not delivered over 6 weeks, customer service totally ignore our calls and emails. Order placed in February 2026.
Very poor experience with customers service. After couple calls we have been asked - company do not have idea ,,what's happening with our order,, ( totally shocked with this answer) Till now over 7 weeks we do not have money and no glass panels as well!

I had a great experience with Glass2Go. Hannah provided excellent customer service from start to finish—she was friendly, helpful, and made the whole process smooth and stress-free. She answered all my questions clearly and went above and beyond to make sure everything was handled quickly and efficiently. Really appreciate her support we love working along side glass2go with our uk projects and will continue to build this relationship

Was easy to order with clear web site to assist. Delivery was sooner than the initially given date. Would have been useful to have had an email to say the units were on their way.

Very good service….had ordered a unit but I ordered the wrong size…Dan from sales sorted it for me when I emailed them ..even rang me up to double check my size off the glass….thanks again (Thanks Dan)

Excellent service

Being in the trade I’m always on the hunt for local reputable businesses to work alongside. When I discovered glass2go I was made up.
I recently placed an order with them and everything about the process from the initial enquiry to ordering and the delivery was superb. I would highly recommend such a professional company and look forward to making more orders in the near future. Website easy to navigate, quality glass and speedy delivery.

Jamie.

Easy ordering process and constant updates throughout. Arrived within the agreed delivery time. Can’t fault and highly recommend.

Twice I ve ordered glass from this company. Twice my orders have been dealt with so fast, decent prices and really fast delivery! Communication is fantastic Dan goes above and beyond

I ordered a pane of glass thinking it would be here within 10-12 days nationwide as mentioned at the bottom of the page. I ordered on 6th Feb after payment to my shock and horror I got an email saying delivery 24 th Feb. How is that 10-12 days. So pleased be aware. When placing an order. They deliver to your city only when there van is full of deliveries to your city so can be any day. But saying that glass arrived in perfect health this morning at 8am 24th Feb.

Ordered 6 replacement units in September, finally arrived in November
, one unit cracked on install so contacted and ordered a replacement. 15 emails and 4 phone calls later still no replacement unit. Spoke to someone on the phone finally to be told they were really busy and had lots of orders and it was hard to keep track of them all?!? Shocking customer service and communication. A real real shame as the units provided are ok! Just really really hard to actually get them to deliver them.