I spoke to Shahed who was excellent and very patient with me (as someone who is not computer literate). Walked me through each step and had no issues with repeating them and with me taking my time t... Toon meer
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Lees wat reviewers zeggen
IKRAM WAS AMAZING!!!!!! Thank you so so much for putting up with us over the phone and staying on after finishing!!! We really appreciate it and how nice and funny u were. #king #giveikramapayrise !!!... Toon meer
The customer service was amazing, the worker Billy was lovely to talk to. Took their time to go through each process, as I didn’t understand beforehand. Billy maintained a positive attitude, even if t... Toon meer
Bedrijf heeft geantwoord
Shahad helped me with my internet issue today. He was excellent: skilled, courteous, clear communicator, considerate, great manners. And of course effective, he troubleshot and solved my problem perfe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Contactgegevens
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Verenigd Koninkrijk
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Naz was incredibly helpful and very…
Naz was incredibly helpful and very nice to deal with. Sorted everything so quickly!
5 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
We are so pleased to see that your issue is now fixed!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Naz was really helpful
2 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good afternoon,
Thank you for your feedback.
I will make sure to pass this onto Naz who will be happy to see this!
Kind regards,
Holly @ Glide
Antwoord van Glide
Good afternoon,
Thank you for your feedback.
Kind regards,
Holly @ Glide
Up and Down load speeds have halved?
I've just moved to a new place and my UP and DOWN load speed have changed dramatically. So I called up Glide and asked for some assistance. Honestly, Billy was patient and professional and guided me through troubleshooting. In the end, a reset was carried out from their end but my issue still remains. I was instructed to follow the prompts of resetting it from my end and to call back if it doesn't work since they might need to send someone over. Like I said, I moved places and this building might just be a little different to the last one(I don't know how these things work). I'm still giving Gldie 5 Stars because the customer service was up to the best standards. However I am really looking forward to resolving this issue,
9 augustus 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you so much for your feedback.
We sincerely apologise for the experience that you have had so far but we will reach out and get this sorted for you.
Despite the above, our team is great when it comes to customer service and I will make sure to pass this on!
We look forward to getting this fixed for you.
Kind regards,
Holly @ Glide
Incredible customer service by Naz
Naz was really helpful and informative and sorted my TV out in record time!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you so much for taking the time to leave us a review.
Naz will be very pleased to see this!
We are so pleased that your issue was sorted efficiently and with such good customer service.
Kind regards,
Holly @ Glide
Muhammad was so patient and helped me…
Muhammad was so patient and helped me to get a better service
30 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
We are so pleased that you experienced such good customer service.
I will make sure to pass this onto Muhammad.
Kind regards,
Holly @ Glide
I was having some challenges after a…
I was having some challenges after a network upgrade. Naz was super patient and kind, talked me through the steps and resolved the issue. Thanks so much!
31 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave a review.
I will make sure to pass this onto Naz.
We are so pleased that your issue was resolved and that the customer service was excellent.
Kind regards,
Holly @ Glide
Antwoord van Glide
Good morning,
Naz will be so pleased to see your review.
Thank you for taking the time to give us your feedback.
Kind regards,
Holly @ Glide
Great customer service
Naz, was very polite, prompt and professional
29 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
We are pleased to see that your customer service with Glide was excellent.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
I called the customer service and my…
I called the customer service and my issue was resolved in few minutes. Thank you for all the support
26 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that your issue was resolved efficiently.
Best wishes,
Tanisha @ Glide
I called and in a couple of minutes my…
I called and in a couple of minutes my issue was resolved accordingly.Thank you so much and keep up the good work
23 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that we were able to resolve you issue efficiently.
Kind regards,
Tanisha @ Glide
I spoke to a polite and friendly bloke…
I spoke to a polite and friendly bloke called Naz. In a matter of a few minutes he had sorted out an issue with my wi-fi.
23 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that Naz was able to resolve you issue efficiently. Rest assured that your feedback will be passed over.
Kind regards,
Tanisha @ Glide
Quick resolution to my issue
Naz was very helpful. Solved my issue swiftly
22 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that Naz was able to resolve you issue efficiently. Rest assured that your feedback will be passed over.
Kind regards,
Tanisha @ Glide
Thank you to Naz for helping solve the…
Thank you to Naz for helping solve the Wi-Fi issue — he was very cooperative.
16 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us such a kind review. Rest assured that we will pass over the feedback to Naz.
Best wishes,
Tanisha @ Glide
Naz was excellent
I’ve been using glide for 2 years now and I’ve never had any issues with the service or the internet they provide. Rung up to cancel my subscription as I’m leaving my apartment 2 days after my full months bill falls due. Naz was really helpful and walked me through how I can cancel my subscription and only pay for the period I’m going to be under contract in the apartment. Couldn’t recommend more and appreciate his assistance!
11 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave your feedback - we really appreciate it.
We are very pleased to see that your connection with Glide was so good and so was the customer service!
I will pass this onto Naz.
Kind regards,
Holly @ Glide
Great service from mohamed… helped…
Great service from mohamed… helped myself and my flat through all connections.
thank you once again.
13 april 2025
Review zonder uitnodiging
Antwoord van Glide
Good afternoon,
Thank you for leaving us your feedback.
I will make sure to pass this onto Mohamed.
Kind regards,
Holly @ Glide
I’ve just had a really positive…
I’ve just had a really positive experience with the Glide helpline. Very quick to figure out the problem and informative.
Naz was extremely helpful and professional.
Thank you
Moussa
7 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good afternoon,
Thank you for your feedback.
We are happy to see that your experience was a positive one!
I will pass this onto Naz.
Kind regards,
Holly @ Glide
Exceptional service from Naz
Naz was really helpful, patient, knowledgeable and clear. Best tech support I’ve dealt with!
5 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
I will make sure to pass this onto Naz, who will be happy to see this!
Kind regards,
Holly @ Glide
Good service
I contacted them to cancel my recurring charge and to get a partial refund beacause I'm moving out. Naz assisted me with this promptly, with a pleasant communication. Thank you
4 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We are pleased to see that your experience with us was efficient and professional.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
The name "Glide" seems ironic
The name "Glide" seems ironic, as it feels like staff just glide into their roles without any real knowledge or skills. I live at a Quintain property, which unfortunately partners with Glide for internet services. The internet is consistently unreliable—among the worst I’ve experienced—and the customer service is equally disappointing. Over the past six months, I’ve opened more than a dozen support cases, all of which have been closed without any resolution. I still don’t have working internet. The support team follows a script of basic tests, and even when they acknowledge there's an issue, they seem completely unsure of how to fix it.
29 juni 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We sincerely apologise for the experience that you have had so far and once we have the requested information back we will make sure to get this sorted so that you can use the network efficiently.
We look forward to speaking with you and getting this resolved.
Kind regards,
Holly @ Glide
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