I would to thank Shahed for his excellent problem solving skills. For months I have been trying to resolve a mystery with my WiFi package, I spoke to numerous agents and they were all perplexed and d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm convivnced glide customer support doesn't exist and the phones are there as an ongoing social experiment to see how long people are willing to stay on hold for. I've been trying to speak to... Toon meer
Bedrijf heeft geantwoord
Just spoken with Naz who was a pleasure to speak with. He was calm, polite and extremely helpful in getting my internet issue resolved without fuss or delay. He knew exactly what he was talking about... Toon meer
Bedrijf heeft geantwoord
Naz was absolutely amazing! He had my internet all setup in no time. The process was easy and super straight forward. He also made note/extra effort to check my line is working properly a day after... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Contactgegevens
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Verenigd Koninkrijk
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I spoke to Naz this afternoon and he…
I spoke to Naz this afternoon and he was so patient and went above and beyond to help me very good customer service- Uni student in birms onyx
15 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your review.
We are so pleased to see that your issue is sorted!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
35£ a month for an internet service…
35£ a month for an internet service with monthly interuptions. Worst part is they monopolise areas and building blocks in the city with contracts so you can't switch providers, this is the definition of an evil buissness.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We have requested further information so that we can look into this further for you.
We look forward to speaking with you.
Kind regards,
Holly @ Glide
Great help and good understanding of…
Great help and good understanding of the situation
13 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your review.
We are so pleased to see that you had such great help.
I will pass this onto the team.
Kind regards,
Holly @ Glide
Naz is absolutely a GEM and a Diamond…
Naz is absolutely a GEM and a Diamond in Glide company. His kindness welcoming and patience helped me to resolve the issues with my personal laptop and mobile phone and work laptop. Naz has been very patient and supportive throughout my struggle with internet and new upgrade version of Windows 11. I just want to say he is a really great asset to this company and more new recruits should be lead by his experience and example of how professionalism be like. Keep up the great work Naz.
13 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We are pleased that you had such a good experience with us and that the issue is now sorted.
I will make sure to pass this onto Naz!
Kind regards,
Holly @ Glide
Mike was very patient and helped me…
Mike was very patient and helped me solve my issue. His responses were clear！
9 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave your feedback.
I will make sure to pass this onto Mike!
Kind regards,
Holly @ Glide
Naz was incredibly helpful and very…
Naz was incredibly helpful and very nice to deal with. Sorted everything so quickly!
5 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
We are so pleased to see that your issue is now fixed!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Naz was really helpful
2 september 2025
Review zonder uitnodiging
Antwoord van Glide
Good afternoon,
Thank you for your feedback.
I will make sure to pass this onto Naz who will be happy to see this!
Kind regards,
Holly @ Glide
Antwoord van Glide
Good afternoon,
Thank you for your feedback.
Kind regards,
Holly @ Glide
Up and Down load speeds have halved?
I've just moved to a new place and my UP and DOWN load speed have changed dramatically. So I called up Glide and asked for some assistance. Honestly, Billy was patient and professional and guided me through troubleshooting. In the end, a reset was carried out from their end but my issue still remains. I was instructed to follow the prompts of resetting it from my end and to call back if it doesn't work since they might need to send someone over. Like I said, I moved places and this building might just be a little different to the last one(I don't know how these things work). I'm still giving Gldie 5 Stars because the customer service was up to the best standards. However I am really looking forward to resolving this issue,
9 augustus 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you so much for your feedback.
We sincerely apologise for the experience that you have had so far but we will reach out and get this sorted for you.
Despite the above, our team is great when it comes to customer service and I will make sure to pass this on!
We look forward to getting this fixed for you.
Kind regards,
Holly @ Glide
Incredible customer service by Naz
Naz was really helpful and informative and sorted my TV out in record time!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you so much for taking the time to leave us a review.
Naz will be very pleased to see this!
We are so pleased that your issue was sorted efficiently and with such good customer service.
Kind regards,
Holly @ Glide
Muhammad was so patient and helped me…
Muhammad was so patient and helped me to get a better service
30 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
We are so pleased that you experienced such good customer service.
I will make sure to pass this onto Muhammad.
Kind regards,
Holly @ Glide
I was having some challenges after a…
I was having some challenges after a network upgrade. Naz was super patient and kind, talked me through the steps and resolved the issue. Thanks so much!
31 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for taking the time to leave a review.
I will make sure to pass this onto Naz.
We are so pleased that your issue was resolved and that the customer service was excellent.
Kind regards,
Holly @ Glide
Antwoord van Glide
Good morning,
Naz will be so pleased to see your review.
Thank you for taking the time to give us your feedback.
Kind regards,
Holly @ Glide
Great customer service
Naz, was very polite, prompt and professional
29 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good morning,
Thank you for your feedback.
We are pleased to see that your customer service with Glide was excellent.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
I called the customer service and my…
I called the customer service and my issue was resolved in few minutes. Thank you for all the support
26 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that your issue was resolved efficiently.
Best wishes,
Tanisha @ Glide
I called and in a couple of minutes my…
I called and in a couple of minutes my issue was resolved accordingly.Thank you so much and keep up the good work
23 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that we were able to resolve you issue efficiently.
Kind regards,
Tanisha @ Glide
I spoke to a polite and friendly bloke…
I spoke to a polite and friendly bloke called Naz. In a matter of a few minutes he had sorted out an issue with my wi-fi.
23 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that Naz was able to resolve you issue efficiently. Rest assured that your feedback will be passed over.
Kind regards,
Tanisha @ Glide
Quick resolution to my issue
Naz was very helpful. Solved my issue swiftly
22 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us a review. We are pleased that Naz was able to resolve you issue efficiently. Rest assured that your feedback will be passed over.
Kind regards,
Tanisha @ Glide
I called to set up my account in my new…
I called to set up my account in my new place and I dealt with Naz who was an absolute pleasure from the second he answered the phone. He was very professional the entire time and it took him no time to address and fix my issue along with giving his professional recommendations and important information that I should know as a customer. Very pleased with my experience, thank you Naz and thank you Glide!
21 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Good afternoon,
Thank you for taking the time to leave us your feedback.
We are pleased that you have everything set up now and I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Thank you to Naz for helping solve the…
Thank you to Naz for helping solve the Wi-Fi issue — he was very cooperative.
16 juli 2025
Review zonder uitnodiging
Antwoord van Glide
Hello,
Thank you for taking the time to leave us such a kind review. Rest assured that we will pass over the feedback to Naz.
Best wishes,
Tanisha @ Glide
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