Global Payments UK Reviews 

Azizi was very helpful in negotiating renewal.

Quick and competent rate renewal done by Azizi Arthur, very pleasant contact too

We have been using Collect by Global Payments for some time, and I would like to particularly thank Collect support team (Delyn) for their outstanding assistance.

Over the last few months, they have been extremely responsive, professional, and patient while helping us investigate a number of issues. Delyn always kept us informed, escalated matters promptly to the relevant teams, and followed up regularly until solutions were found.

It is clear that they genuinely cares about customers and goes above and beyond to provide excellent support.

Thank you Global Payments team for your continued support and commitment to improving the service.

⭐⭐⭐⭐⭐

Fantastic renewal experience with Puja, would highly recommend!

Azizi has helped me for several years. Initially as a new customer coming over from a competitor, then several annual renewals and taking on an additional business. Azizi is proactive in reaching out to me about renewals and always lets me know the best rates and newest terminals that are most suitable to my business needs. His super helpful and knowledge should be recognised and this is why I have given him 5*

This is bening a total disaster. After more than a month, they have still failed to match our virtual accounts with our bank accounts and rectify the errors made on our account. In addition, we have been incorrectly charged excessive fees and card payment commissions. The lack of resolution and ongoing issues have made this an extremely frustrating experience.

Staff across all departments provided very proactive assistance. In particular, commercial & retentions manager Sarita Parmar provided excellent service .

Did our annual rate review with Globalpayments. Spoke to Paige Saunders, who was very prompt and efficient, and offered us good rates for our debit and credit card processing. Happy to stay with them as the service is excellent.

We have recently signed up with Global Payments as our payment service provider and could not have wished for a better customer experience.

From the outset, we were introduced to Rob, Senior Business Manager, whose support throughout the onboarding process has been exceptional. Rob has been a pleasure to work with – personable, professional and incredibly efficient, with a warm and friendly approach that immediately put us at ease. From day one, he made us feel valued and never like just another customer. Despite undoubtedly having many clients to support, he always made time for us and gave us the attention and care that made us feel like we were his top priority.

He took the time to answer all of our questions, was always approachable, and explained everything in a clear and easy-to-understand manner. What stood out most was his transparency and attention to detail. He ensured we fully understood what was included within our contract and guided us through each stage of the process with confidence and clarity.

Nothing was ever too much trouble, and his commitment to delivering excellent customer service has been truly appreciated. We are incredibly grateful for Rob's assistance and support throughout our onboarding journey and sincerely look forward to working with him and the wider Global Payments team in the future.

Thank you, Rob, for making the entire experience such a positive one!

Azizi Arthur is very professional and he gave me the best deal possible.

Dear Sarita,
Thank you very much for your time and support during my contract renewal process. I am highly satisfied with how everything was handled, especially your proactive communication. You are truly a great asset to the company.

Sarita Parmar was brilliant, understanding and helpful. Very Happy

A straight forward contract renewal process!!

Always good service from Azizi, thank you

Our company has been dealing with Cole Longland over the past couple of years. Cole is a true professional, thank you for your helping us secure our preferential rates.

Great communication and quick service renewal Cole Is really efficient, highly recommended

I am very pleased with the service provided. Bhav Parmar was professional, responsive, and the whole process was completed quickly and efficiently. Bhav also offered very competitive rates, making the experience excellent value for money. I would happily recommend Global Payments to others.

15+ years of loyalty rewarded with a shocking 485% increase in processor-related charges and no clear explanation.
We have been doing business with Global Payments for more than 15 years. For many years, we viewed the company as one of the leaders in the payment processing industry and trusted that our account was being managed fairly and transparently.
That is why discovering what had happened to our pricing was so disappointing.
Between March 2025 and March 2026, the fees charged to our business increased dramatically. According to our records, the amount of processor-related charges increased by approximately 485% within about six months.
Our overall processing costs increased from approximately 3.5% to nearly 12%.
In March 2026 alone, we were charged more than $24,000 in processing-related fees on approximately $206,000 in card volume.
When we requested a detailed explanation for these increases, Global Payments informed us that there was "no clear answer" as to why our rates had been raised to those levels.
Based on our review of statements covering March 2025 through April 2026, we estimate that our business may have paid approximately $150,000 more in processing-related charges than would have been expected under the pricing previously applied to our account. We have requested a full review, reconciliation, and refund of these charges and are still seeking a fair resolution.

Professional, helpful and quick to respond to queries. Would recommend.