Goose Creek Reviews 

14.552
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The candles are amazing and I'm a several times repeat customer. I especially like the ones that arent too sweet smelling like some of their fall and evergreen scents. Most importantly I've had amazi... Toon meer

Beoordeeld met 5 van de 5 sterren

I love these candles. The odor absorbing line is fabulous for kitchen cooking odors, freshening restrooms, and handling pet odors. The scent and air cleaning remains after you extinguish the flame. T... Toon meer

Beoordeeld met 3 van de 5 sterren

I first discovered GC accidentally via a late night facebook scroll. I loved the variety and my original order scents were dynamite and lasted the noted 30-days or so. For this order, I caught a reall... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have found that no one in Goose Creek wears just “one hat”; initially Dana responded to my email about shipping and then followed up to make sure that I received my candles. Days later when I realiz... Toon meer

Bedrijfsgegevens

  1. Huis en tuin

Informatie afkomstig van verschillende externe bronnen

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

15K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 29% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,6

Alle reviews

(14.552)

3.711 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Candles don’t smell at all.

Candles don’t smell at all.

19 september 2026
Logo Goose Creek

Antwoord van Goose Creek

Hi Sarah!

We're sorry to hear that you were disappointed with your purchase. Customer feedback is important to us, and we appreciate you taking the time to share your experience.

If you would like additional assistance, please feel free to contact our support team through the link below:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

— Goose Creek Customer Support

Beoordeeld met 3 van de 5 sterren

Great scents…Questionable longevity

I first discovered GC accidentally via a late night facebook scroll. I loved the variety and my original order scents were dynamite and lasted the noted 30-days or so. For this order, I caught a really good sale and recently purchased a pretty large order of scents, along with a diffuser product. Unfortunately, the scents I’ve used for this batch so far holds for about 2 weeks and then dissipates. Also, the diffuser product doesn’t work any differently than the normal plugs. I’ll still purchase some select scents but no more large orders outside of what I know holds its longevity.

17 februari 2026
Logo Goose Creek

Antwoord van Goose Creek

Hi Alan!

We appreciate you sharing your experience and are glad you've found fragrances you love. We understand how disappointing it can be when the scent doesn't last as long as expected, especially after having a great experience with previous purchases. We also appreciate your feedback regarding the diffuser and its fragrance performance.

We'd like the opportunity to look into your concerns further. If you haven't already, please reach out to our Customer Support team here:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

If you've already contacted Customer Support, there's nothing further you need to do. Our team will review your existing request and work with you directly.

— Goose Creek Customer Support

Beoordeeld met 5 van de 5 sterren

Goose Creek candles are simply the best!

Goose Creek candles are simply divine. Each and every one I have purchased over the years smell heavenly. The designs on the jars are wonderful and I love when they come out with collections like the Peanuts one from last year or the holiday ones like Rudolph. So adorable! I’ve only had to contact Customer Service twice over the years due to a cracked candle due to shipping and the representatives I dealt with were top notch, very helpful and pleasant and replacements were shipped quickly. Also they have sales all the time and in this economy it is so appreciated. I love it when they have the 5 for $55 deal, I always stock up!

20 september 2026
Beoordeeld met 4 van de 5 sterren

Candles are packaged well but the…

Candles are packaged well but the shipping time is a bit of a scam, if you don't use their highly promoted 'expedited' fee, your order gets pushed back to slower fulfillment. It's just another add on 'junk' fee companies add for extra cash grab.
The candles themselves are basically dupes of bath and body works, especially the 3 wicks. Most of them are quite strong.
I really dislike their return process. They charge you 5.99 to return a candle. All I want to do is swap for something else. I really think they should be more flexible on their return policy considering most of the candles you'll be buying are blind buys - there isn't a store for you to go sniff them in like there is for yankee or bath and body works. I really encourage them to evaluate their fulfillment policies and rework them so orders go out faster. it's clear that they probably do not want to hire more warehouse workers, hence the 'expedited' fee. otherwise your order just sits after its placed and doesn't get picked for a while. it usually takes a week and a half or two weeks to get my candles which is just really unacceptable these days, especially if you're paying for shipping.

23 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered my candles and they were coming…

Ordered my candles and they were coming in 2 shipments and still don’t have my second shipment and no one will tell
Me if they shipped, lost or even looking into the status of delivery.

19 september 2026
Logo Goose Creek

Antwoord van Goose Creek

Hi there!

We're sorry to hear that your order hasn't arrived. We understand how disappointing and frustrating that can be.

We'd like the opportunity to investigate this further and help find a resolution. Since we cannot access your order details through Trustpilot, please submit a support request using the link below.

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our support team will review your case and work with you directly.

— Goose Creek Customer Support

Beoordeeld met 5 van de 5 sterren

THE FABULOUS SCENTS HAVE TRUE CONSISTENCY y last couple of orders were for fall…

My last couple of orders were for fall scented candles (three wicks) and another for foaming hand soaps. Neither failed me. My favorite scents are the fall and winter scents. They always feel like "coming home". Those fragrances with apples, pumpkins, and yes spices bring back the best memories of my life. Many other vendors sell candles but you can barely get a whiff of anything. That does not happen at Goose Creek. When they offer a scent, you can most definitely take in the great aroma. Never overpowering. I am hooked. I will most definitely be back here for future purchases. I simply cannot get enough of these amazing candles. Now as for the foaming soaps, it is like heaven when washing my hands. After wiping my hands, you can still smell the zest in each and every "flavor". These soaps will be my "go to" soaps from now on . I am so delighted with my purchases from here. I will be a future customer because I enjoy good things. Once my orders were placed, I received everything in less than a week. The packaging was perfect. No glass jars broken from the candles and no spilled soap bottles either. To me that is over the top. I have had great shopping experiences with Goose Creek. Thank you for everything.

16 september 2026

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