Goretroid Reviews 

Bought a few devices from Retroid and have always had good experiences. I've contacted support to change order details successfully, and never had any warranty issues that needed addressing. Also love the availability of replacement/upgrade parts and accessories.

Great customer service. They let me add stuff to my order before it shipped.

I ordered multiple devices & accessories. The customer service is the main reason for this score, the team at retroid is super helpful at keeping me updated while it was in process at their warehouse. I used DHL > 4px for the shipping because the internet had told me it would be weeks faster. I got both, two 4 pros & a 2s, amd all 3 devices are keeping my family very entertained. All the devices were easy enough to set up, and the discord community really helped make the final touches for each device perfect. My 5yr old loves his 2s, he really enjoys playing every single Mario Party all the way through GC. Me & my wife have been loving our 4 pros, can't wait for the emulators to catch up to the hardware in these devices to really enjoy them more. Really recommend everyone who gets one of these devices to join Retroid discord because this community was so helpful in getting me set up. I had 0 experience jumping into this hobby and they were all a tremendous help

Great service! Delivery is swift and customer support is excellent. Have bought from them before and will buy from them again in the future.

Extremely poor ordering and shipping experience. This is a Chinese seller so it's understood that products will take many weeks to arrive. However, Retroid routinely delays shipping out product for weeks with no communication and has continual stock issues. Not worth the hassle when alternate products are available from more reliable companies.

excellent service, very friendly and helpful, very quick and efficient! and their products are great!
The aftercare support is fantastic, very professional and very friendly.,

I ordered my previous device, a Pocket 3+, from a UK website as I wanted faster shipping but wasn't in a rush when buying the Pocket 4 Pro and saved over £100 by buying directly from here! It took around a week to ship then another 10 days to get here, with detailed tracking. I was happy with this and the device itself is excellent, as was the RP3+. Would buy directly from here in future.

Acheté une Retroid Pocket 3+ que j'adore. J'ai eu besoin de pièces détachées, le service client a été très réactif et efficace.
Je recommande à 100%.

Great values, decent quality, and certain niches filled within the retro handheld market. Shipping takes a little while/can be expensive depending on geographical location. Listens to feedback & tries to address issues. Overall good company!

I'm excited for when they make a bigger display, 4:3 device with a little more power & higher resolution but very similar design to the 2S with its speakers, sticks, & buttons(that extra shortcut button is nice). That would be ideal & a lot of people are waiting for something like this in the market...

Products are just so genuinely good and yet priced so reasonably.

The company is not perfect--there have been a few quality control issues/manufacturing oversights, but not once have they let criticism fall on deaf ears or left a customer with unresolved issues. Customer support is relentless and they clearly care deeply about their reception.

Happy Australian customer here, the quality of their products are really high. I’ve had my rp3 plus for a bit over a year now and it’s been a great little thing. Highly recommended.

Their products are great, I personally, haven't had any major issues. Easy to set-up, easy to use, with basic knowledge of Android OS.

Bought a Retroid Pocket 3 a while ago, everything went great :) Never had any issues with them

Best Retro gaming device, just need to never drop the Indigo color.

Love their products. Most recent handheld I purchased was the 4 Pro and couldn't be happier

Amazing delivery time, great products, and even better support. I ordered a Retroid Pocket 3+ around last year during the summer, and I daily drive it to this day. It's a powerful and budget friendly handheld, paired with a grip, you can game for hours on end. The customer support is great, via official Community Discord.

retroid always delivers great products and has some of the best customer service and support for their devices.

I've ordered the rp2+ and the rp2s, never had an issue with their products and the shipping has been great. Great customer support as well.

These guys are great and their devices are even better. So far I've had 2 purchase experiences with them. In June of 2022 I bought a Retroid Pocket 2+ and it's respective carrying case from them. No issues whatsoever, fantastic experience. However, I purposely bought an older device to be sure there would be no issues with any kinks that may come with any brand new device.

I loved my RP2+ and knew eventually I would want an upgrade, so when they announced the redesigned 2S and it had everything I thought was weak about the 2+ fixed, I knew I had to get it. Once again I did not buy one immediately incase of any kinks. I eventually bought my 2S in August of 2023 along with a Grip for the console, opting to use the Case for my old 2+ since it was compatible. However they accidentally sent me a 2S case instead of the grip.

Their customer service seems a bit odd at first, but overall I think it's a fantastic idea. Rather than a traditional help desk through their website, It's setup through their Discord server. You essentially join and make a new thread in a specific channel, stating your problem and tagging their customer service representative. Initially a weird setup but it make sense. Most gamers have discord anyways and that's who's buying these products. There's likely another way to contact them but this is the one I chose.

Anyways, I contacted them and received an apology. I was then asked if I had any interest in keeping the Case. I had decided to sell my old 2+ since I liked the new 2S so much, so I opted to keep the Case. They then offered to send me a Grip for a flat $10. While initially this might seem like a slap in the face, they effectively gave me free shipping. Every Retroid Order I have ever made has come with a $15 shipping fee, so giving me a $15 discount was very welcome.

It's been months since then, and I love my 2S with it's grip and case. Thanks GoRetroid! It is worth noting that I am a customer from the US so shipping to me is likely much easier. I feel like the best way to buy directly from GoRetroid is to wait to buy newer systems so any kinks can be worked out. That's a good general rule of thumb with any new tech, but epically if you live in other countries as shipping to those seems to be much more difficult for GoRetroid. The last thing you want is to receive a device from them that has issues, and then have to deal with shipping it back. I've heard from others they sometimes expect you to foot the bill if you're not from the US.

While I would prefer them to show more monetary kindness to customers regarding order mishaps, I understand they are a relatively small company, and tbh I'm just glad these devices exist in the first place. If you wanna order from them and are in the US, you should be fine, but I'd double check everything and be smart if you're from somewhere else. And even if something goes wrong, while the solutions may not be 100% desirable, they take care of you and make sure you're happy within their own means, and I respect that.

I look forward to purchasing from them again when I need another upgrade.