Had an issue with an item I bought, got in touch and had a reply same day and arranged a replacement. The customer service from this company is fantastic don't think I've dealt with a company with a s... Toon meer
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Hier: Gorilla Sports GmbH, Groß - Gerau. Die bei Bestellung der Ware angegebene Lieferfrist wurde nicht eingehalten. Eine Verfolgung der Lieferung im Internet war w/ technischer Probleme nicht mö... Toon meer
Bedrijf heeft geantwoord
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Toon meer
Bedrijf heeft geantwoord
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contactgegevens
Nordring 80, 64521, Groß-Gerau, Duitsland
- info@gorillasports.co.uk
- gorillasports.co.uk
3,8
Goed
2K reviews
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Very shocking
Very shocking, bought a Preacher Bench it came missing a bolt I have since emailed twice, submitted a ticket request they ask you to do but have had 0 response. Cost over £140 and can physically use it.
Update: asked multiple times to send bolt I needed to be told it will take to long to come which is just ridiculous but got refunded £36 what iv been quoted for that bolt to be made now have to wait for money to land I bank, then order custom bolt which is between 10/14 days wait. Save yourself the hassle order somewhere else as in my eyes any company would of immediately send correct part now I'm stuck with a bench I can't use until at least 15 days from now absolute joke of a Company.
19 september 2025
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hi Ethan,
thank you for taking the time to share your feedback. We’re really sorry that your experience with your Preacher Bench started off with a missing bolt – that’s not the quality standard we aim for.
Just to clarify for others reading: your emails reached us on Friday evening and Sunday, and our customer service team responded first thing Monday morning. We’ve already agreed on a partial refund as compensation, and we hope this helps make up for the inconvenience caused.
We always aim to handle such cases quickly and transparently. If there’s anything else you need to get your bench fully set up, please don’t hesitate to reach out – we’ll make sure you’re back to training without delay.
Your Gorilla Sports Team
Excellent Customer Service
We had a problem with UPS charging an import fee on the order but Gorilla sports were really helpful and efficient with finding a solution. The product also came as expected and has been great. Would definitely recommend.
25 augustus 2025
I have a Multi Lat tower, cant get spares
I have a Multi Lat tower, which is 2 years old. The upper cable is starting to fray and needs replaced. Contacted then and they told me they no longer sell in the UK. End of conversation. No help at all in finding spares. I got my Friend in Germany to try and get a new cable for me and he's been told there not supplying spares ether. Left with an unsafe bit of equipment with no interest in customer support from Gorilla Sports. Avoid.
9 mei 2024
Review zonder uitnodiging
Delivered quickly
Delivered quickly. Unfortunately the wrong item arrived but it was dealt with immediately and the correct item sent out. No issues about collecting before the new delivery sent.
27 maart 2023
Antwoord van Gorilla Sports UK
Hello Cat, We are very glad that you are satisfied with the way we've processed your case. Thank you for being such a cooperative customer and thank you for taking the time to leave your positive review. Kind regards, Gorilla Sports UK Team
Currently trying to get onto the…
Currently trying to get onto the website but doesn't seem to be working. Could this be looked into as wanting to order.
9 april 2023
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hello Jordan, We've tried to contact you but with no success. Our company is currently reorganizing and that includes our website. We would like to kindly ask you for your patience. We'll be back very soon and you'll be able to order our products again! Kind Regards, Gorilla Sports UK Team
Excellent product and service
27 maart 2023
Antwoord van Gorilla Sports UK
Hello Sohail, We are very happy that you are satisfied with our service and our product. Thank you for taking the time to share your experience. Kind Regards, Gorilla Sports UK Team
Speedy delivery
Speedy delivery. Item as described. Reasonably priced. Thanks. Will use again.
1 april 2023
Antwoord van Gorilla Sports UK
Hello Ed, We are very happy that you are satisfied with our product and delivery. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Universal Workbench Lat Pulldown Extension
I ordered the lat pulldown extension for the Universal Workbench. It arrived in great time and I assembled it immediately. There is a couple of issues I'd like to mention. Firstly, it doesn't sit perfectly vertical when fitted so I've fitted a couple of wooden wedges in order to ensure it stands straight. Secondly, there is a constant need to lubricate the metalwork in order for the equipment to function properly. Once these 2 issues are overcome however I would say it is a great addition to the Workstation and had it not been for these 2 issues I would have given 5 stars.
24 maart 2023
Antwoord van Gorilla Sports UK
Hello William, We thank you for your positive review. We very much appreciate it. As well as the feedback on the item itself, we thrive to sell the best products and offer our customers the best products available. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Caroline, We are very glad that you have had great experience with delivery of our products. Thank you for the positive feedback, it is very much appreciated. Kind Regards, Gorilla Sports UK Team
Good quality weight tree
Good quality weight tree, well made at a great price. Dispatched very quickly, would certainly use again.
29 maart 2023
Antwoord van Gorilla Sports UK
Hello Simon, We are very happy that you are satisfied with our service and our product. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Ali, Thank you for your positive review and comments. We appreciate hearing from our customers always. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Sujeeth, Thank you for your positive review. We very much appreciate it. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Chrissie, We thank you for the positive feedback and we are very glad that you are happy with our product and our service. Please enjoy your new equipment. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Chris, Thank you for your positive review. It is greatly appreciated. Kind Regards, Gorilla Sports UK Team
No issues on time delivery good product
22 maart 2023
Antwoord van Gorilla Sports UK
Hello Raj, We thank you for the positive feedback, it is very much appreciated. Please enjoy your new equipment. Kind Regards, Gorilla Sports UK Team
Bought a good sturdy bench was…
Bought a good sturdy bench was delivered in 2 working days as promised..perfect
Thanks
20 maart 2023
Antwoord van Gorilla Sports UK
Hello Manjit, Thank your for your positive review. We are glad to hear that you are happy with your new bench. Your words are much appreciated. Kind Regards Gorilla Sports UK Team
Amazing mat & service 🙌
21 maart 2023
Antwoord van Gorilla Sports UK
Hello Caroline, Thank you for your positive review, it is much appreciated. Kind Regards Gorilla Sports UK Team
All round great service
Easy to order, arrived quickly and the delivery guy even offered to bring the package into my house as it was heavy.
17 maart 2023
Antwoord van Gorilla Sports UK
Hello Nikki, Thank you for taking the time to share your positive experience, it is much appreciated. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Solomon, We thank you for the positive feedback, it is very much appreciated. Please enjoy your new equipement. Kind Regards, Gorilla Sports UK Team
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