Had an issue with an item I bought, got in touch and had a reply same day and arranged a replacement. The customer service from this company is fantastic don't think I've dealt with a company with a s... Toon meer
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Hier: Gorilla Sports GmbH, Groß - Gerau. Die bei Bestellung der Ware angegebene Lieferfrist wurde nicht eingehalten. Eine Verfolgung der Lieferung im Internet war w/ technischer Probleme nicht mö... Toon meer
Bedrijf heeft geantwoord
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Toon meer
Bedrijf heeft geantwoord
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contactgegevens
Nordring 80, 64521, Groß-Gerau, Duitsland
- info@gorillasports.co.uk
- gorillasports.co.uk
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Super quick delivery and kit is…
Super quick delivery and kit is impressive and easy to put together!
8 maart 2023
Antwoord van Gorilla Sports UK
Hello David, Thank you for taking the time to share your positive experience with us, we appreciate it very much. Kind Regards, Gorilla Sports UK Team
I purchased a barbell (1inch) and clips…
I purchased a barbell (1inch) and clips Very good quality product especially for the price quick and efficient delivery very pleased with the product and service
19 februari 2023
Antwoord van Gorilla Sports UK
Hello John, Thank you for your positive feedback. We very much appreciate it. Kind Regards, Gorilla Sports UK Team
Really helpful and quick delivery
Order came very quickly, realised there was a mistake and emailed the company and they rectified it immediately. Really good products.
11 februari 2023
Antwoord van Gorilla Sports UK
Hello Joe, We are very happy that you are satisfied with our service and our products. Always here for you. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Good product
Good product, punctual delivery.
Some bad reviews but looks like they’ve sorted the issue out. Mine arrived as quoted within 2 days.
24 februari 2023
Antwoord van Gorilla Sports UK
Hello Richard, We are glad that you are happy with our service and our product. We always strive to improve. Thank you for your positive review, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Desmond,
Thank you for your positive feedback. We very much appreciate it and hope you enjoy your new product. Kind regards, Gorills Sports UK Team
Antwoord van Gorilla Sports UK
Hello Alistair, Thank you for your positive feedback. We are glad that you received your item quickly. Kind Regards, Gorilla Sports UK Team
Really great service - Thank you Gorilla Sports!
Really great service, other than the customer services team did not really address my delivery enquiry directly at all....
In terms of the product, it was a birthday gift and I made someone very happy. He advised me he loved it and the bench was very easy to assemble. The delivery was super quick (arrived within two days) I had originally ordered via Amazon and changed to do this direct with the suppliers based on a review I read that the delivery would be far quicker....The delivery was free of charge and I am very happy with this Company and would highly recommend. The delivery guy was excellent and called me to keep me up-dated.
8 februari 2023
Antwoord van Gorilla Sports UK
Hello Imogen, Thank you for your kind words and your positive review. It makes us excited when someone is happy with our products. We apologize that no one responded to you, since all emails to help@gorillasports.co.uk are replied to within a few hours unless outside of our working hours. Kind Regards, Gorilla Sports UK Team
Top Quality equipment
Top Quality equipment, great price, delivered promptly and easy to order.
7 februari 2023
Antwoord van Gorilla Sports UK
Hello Danny, We are glad that you are happy with our service and our product. Thank you for your positive review, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Srvice good but product substandard
Srvice good. However, this particular product was sub standard (the weights are slippery and difficult to handle compared to previous ones I had purchased from Gorilla)
1 februari 2023
Antwoord van Gorilla Sports UK
Hello Anthony, We are glad that you are happy with our service. We also offer vinyl tri grip weight plates if you like similar plates with a better grip. It's a matter of differences in design. We appreciate your feedback anyway as we always strive to improve our services as well as our products. Kind Regards, Gorilla Sports UK Team
Really good quality olympic plate…
Really good quality olympic plate holder. Easy to assemble and strong construction and nice finish.
6 februari 2023
Antwoord van Gorilla Sports UK
Hello Andrew, Thank you very much for your positive review. We are happy that you like our product and hope to see you again soon. Kind regards, Gorilla Sports Team
Product not as described, customer service not great
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer service is not great so far, email chain has stopped it seems as waiting 7 days for the latest reply after sending additional photos,
Overall product may finish may vary, not worth the cost for me atm when I could of got cheap second hand plates if I didn't want them to match.... Will update if anything positive happens
25 januari 2023
Antwoord van Gorilla Sports UK
Hello Connor, You have since confirmed that our messages went into your spam folder. We've been very happy to offer a number of different solutions to you and you've accepted a discount and decided to keep the product. Some changes in the design of our products are to be expected throughout the years, but they are not very often. Hopefully your issues have been resolved with this and we hope to see you again in the future. Kind regards, Gorilla Sports
Simple transaction with very fast…
Simple transaction with very fast delivery, my son is delighted with his weight bench and weights.
1 februari 2023
Antwoord van Gorilla Sports UK
Hello Bryan, We thank you for your positive feedback. It is very much apprecaited. We are glad to hear that your son is enjoying his new bench and weights. Kind Regards, Gorilla Sports UK Team
Fast delivery
Fast delivery. Easy to assemble and a good solid piece of equipment. All good.
1 februari 2023
Antwoord van Gorilla Sports UK
Hello Perry, Thank you for your positive review, it is very much appreciated. Enjoy your new bench. Kind Regards, Gorilla Sports UK Team
Value for money
Although some pictures in the manual need clarifying, the bench is easy to put together and sturdy once assembled. Good assortment of weights.
30 januari 2023
Antwoord van Gorilla Sports UK
Hello John, We thank you and very much apprecaite your positive review. As for the pictures in the manual feel free to email them to us at help@gorillasports.co.uk and let us know which pictures, so that we can have production review and correct them. Kind Regards, Gorilla Sports UK Team
Fast delivery but a bit cheap feeling
Fast delivery, easy website to use.
Looks good and can be added to my current bench, but it feels a little cheap and wobbly for the high price. Makes me nervous to add the weight needed for my lat pull downs.
26 januari 2023
Antwoord van Gorilla Sports UK
Hello Berry, We appreciate your review very much even though you are not 100% happy with your order. We strive to improve every day and we hope you will be our customer in the future. Your review will be used as a reminder of what can be done better, so thank you for that. Kind regards, Gorilla Sports UK Team
Great product, service and support.
Just received my 3rd set of weight plates from GS. Good quality product as always with a January discount this time. Excellent communication from Tatjana, in Customer Support, with a slight mix up quickly and professionally resolved. Great service from DX Express (UK) too. Highly recommend.
25 januari 2023
Antwoord van Gorilla Sports UK
Hello Richard, We are glad that you are happy with our service and we are always here to help. Thank you for your positive review. it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Knowledgeable advice
I ordered completely wrong weights as present for my son. Chrissy in Customer Support really patiently talked me through what I needed and the returns process. Prompt and efficient delivery of quality product. Thank you
10 januari 2023
Antwoord van Gorilla Sports UK
Hello Colin, We are glad that you are happy with our service and we are always here for you. Thank you for your positive review. it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Arrived very quickly and great…
Arrived very quickly and great communication throughout re delivery.
24 januari 2023
Antwoord van Gorilla Sports UK
Hello Melissa, We appreciate and thank you for your positive feedback. Glad you received your item quickly. Kind Regards, Gorilla Sports UK Team
Very pleased with service and product
Very pleased with service and product. Heavy duty bench that can take a lot of punishment. Came promptly. Company easy to deal with. Pleased
19 januari 2023
Antwoord van Gorilla Sports UK
Hello Daniel, Thank you for your positive review, it is greatly appreciated. We hope you enjoy your new bench. Kind Regards, Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Edgaras, Thank you for your positive review. it is greatly apprecaited. Kind Regards, Gorilla Sports UK Team
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