Had an issue with an item I bought, got in touch and had a reply same day and arranged a replacement. The customer service from this company is fantastic don't think I've dealt with a company with a s... Toon meer
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Hier: Gorilla Sports GmbH, Groß - Gerau. Die bei Bestellung der Ware angegebene Lieferfrist wurde nicht eingehalten. Eine Verfolgung der Lieferung im Internet war w/ technischer Probleme nicht mö... Toon meer
Bedrijf heeft geantwoord
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Toon meer
Bedrijf heeft geantwoord
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contactgegevens
Nordring 80, 64521, Groß-Gerau, Duitsland
- info@gorillasports.co.uk
- gorillasports.co.uk
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2K reviews
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Antwoord van Gorilla Sports UK
Hello David. Thank you very much for your positive feedback. We are very glad that you are happy with our product and delivery. Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Zeljka, Thank you for your positive review, it is very much appreciate. We hope you enjoy using our weights. Kind Regards, Gorilla Sports UK Team
Ordered on Wednesday morning
Ordered on Wednesday morning, delivery was Thursday afternoon. Very pleased with my experience, I wasn't sure if the shop is trustworthy but glad I bought from them
12 januari 2023
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hello Kristiana, Thank you for your positive feedback. It is appreciated. We are glad to hear that you received your package quickly. Kind Regards, Gorilla Sports UK Team
Prompt delivery and top quality product
Ordered a flat bench to replace my creaky old adjustable bench. Ordered on Christmas Day and it had arrived by the 28th.
Assembly was a cinch. The quality is top notch, metal work/fixtures appear durable and the padding is very comfortable and plush. Above all though it’s silent to use - I don’t wake the family up when exercising at 6am anymore! Buy in confidence
28 december 2022
Antwoord van Gorilla Sports UK
Hello Dave, Happy New Year to you and yours. We are very happy to hear that you no longer wake up your family and that you are satisfied with our product and service. Thank you very much for the kind words and positive feedback, it is very much appreciated. Enjoy and we hope to see you order again soon. Gorilla Sports UK Team
Equipment great
Equipment great, my son has used it every day since we got it.
There were issues with the delivery and because we needed it quickly we ended up collecting from the depot where the staff were helpful.
18 december 2022
Antwoord van Gorilla Sports UK
Hello Adrienne, Thank you for your kind words and your positive review. We are glad your son is enjoying the Chin Up Station. Apologies for any issues with the delivery itself, we will work with our couriers for better service in the future. Kind Regards, Gorilla Sports UK Team
Grandson is so pleased with this.
16 december 2022
Antwoord van Gorilla Sports UK
Hello Wendy. We are glad that your grandson is enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Speedy response to courier problems
Having had a problem with the courier provided by Gorilla Sports, their customer services team were straight on it and sorted so I received the following day. Their speedy efficient response made up for the courier problems experienced. The equipment is first class.
15 december 2022
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hello Pat, We are sorry for the delay with DX, unexpected volumes for Christmas have caused some issues. We thank you and appreciate your positive review. Our team is always here to assist our customers in any way possible. Thank you again and Happy Holidays. Kind Regards, Gorilla Sports UK Team
Placed order but product out of stock Placed order paid in full then next day…
Placed order paid in full then next day told my order was out of stock if an item is out of stock should be marked up as out of stock I wanted a few more things but after my experience I havent placed another order shame as the product look good quality
3 december 2022
Antwoord van Gorilla Sports UK
Hello William. We are very sorry that you have had a bad experience with us. It was never our intention. The demand for this item has exceeded our expectations, and our stock was empty in a short period of time. Since we like to keep all of our customers as happy as possible, we offered you the same item in different colour or full refund immediately and you chose refund. We would be lucky to have you as a customer in future and we would like to offer you a 10% discount for your future purchase as a small compensation for this inconvenience. Gorilla Sports UK Team
great product delivered on time
2 december 2022
Antwoord van Gorilla Sports UK
Hello Julian. We are very glad that you are happy with our product and delivery. Thank you very much for your positive feedback. Gorilla Sports UK Team
Top notch
I really rate Gorilla Sports. Brilliant equipment, good quality and always quick delivery. Very much appreciate you all - so thanks for all the good service.
1 december 2022
Antwoord van Gorilla Sports UK
Hello Alex, Thank you very much for your kind words and positive feedback. We strive to do the best for our customers and appreciate it when you let us know we are on the right track. Always here to help in any way. Gorilla Sports UK Team
Overall great service and equipment
Great price for a good piece of equipment. Delivery was quick within a few days and will definitely buy from here again
17 november 2022
Antwoord van Gorilla Sports UK
Hello Sarena. We are really grateful and appreciate you taking the time to leave us feedback. We hope to see you again soon.
Antwoord van Gorilla Sports UK
Hello Nicoleta, We thank you very much for the positive feedback. It is much appreciated. Gorilla Sports UK Team
Exactly what I wanted
Exactly what I wanted. I have a white living room that is pretty small, but this tree fits in the corner & doesn't take up much floor space. Easy to assemble
17 november 2022
Antwoord van Gorilla Sports UK
Hello Gail. We are very glad that you are enjoying our product. Thank you very much for the positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Kept me up date on my delivery.
Kept me up date on my delivery.
Was so quick too.
Great guys
24 november 2022
Antwoord van Gorilla Sports UK
Hello Jane. We are very glad that you are happy with our service. Thank you very much for your positive feedback. Gorilla Sports UK Team
Well engineered.
They were really good, had a bit of a glitch with the first attempt at delivery but the goods eventually arrived two days later, still in good time. Really pleased with the weights they sent me,they're wonderfully engineered and safe to use.
24 november 2022
Antwoord van Gorilla Sports UK
Hello Jack. We are glad that you are enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Very pleased with my order
Very pleased with my order. Excellent quality. Also, impressed with after sales service and prompt refund relating to an over order.
24 november 2022
Antwoord van Gorilla Sports UK
Hello Edward, Thank you very much for your positive feedback. It is greatly appreciated. We are always here to assist our customers. Gorilla Sports UK Team
Really pleased with my dumbells and…
Really pleased with my dumbells and kettlebell, great quality and arrived fast :)
17 november 2022
Antwoord van Gorilla Sports UK
Hello Travis. We are glad that you are enjoying our products. Thank you so much for your positive feedback. It really means a lot to us. Gorilla Sports UK Team
Top job and easy to assemble.and well…
Top job and easy to assemble.and well delivered.
4 november 2022
Antwoord van Gorilla Sports UK
Hello Russell, Thank you for your positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Quality build but not UK spec.
Quality of the build of this product, wall mounted plate rack is 5+ stars, however the bars options are referred to as Olympic or standard, so I ordered standard as I have standard weights, only to find out that my weights don’t fit the bars, Gorilla use the Euro standard 30/31mm and my weights are UK standard 25mm two different size centre holes so potential buyers please be aware. Gorilla customer service was good, delivery was good and the quality of build is very good so I would use Gorilla Sports again but not for weights or bars while I still own UK plates and bars.
13 november 2022
Antwoord van Gorilla Sports UK
Hello Chris. Thank you so much for taking the time to leave us feedback. We are very glad that you are satisfied with our service and quality of the product. You are correct, Gorilla Sports equipment is euro standard - 30/31mm diameter and that is very important to know when ordering. We are looking into expanding our range of products next year, so it is possible that we will have some 25mm equipment as well.
Gorilla Sports UK Team
Quality
Item is excellent. Only thing is that delivery takes more than I was expecting.
11 november 2022
Antwoord van Gorilla Sports UK
Hello Augustina. Thank you so much for taking the time to leave us feedback. We are glad that you are happy with the item. Please accept our sincere apologies for the delay. We constantly strive to improve our delivery time. Gorilla Sports UK Team
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