Had an issue with an item I bought, got in touch and had a reply same day and arranged a replacement. The customer service from this company is fantastic don't think I've dealt with a company with a s... Toon meer
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Hier: Gorilla Sports GmbH, Groß - Gerau. Die bei Bestellung der Ware angegebene Lieferfrist wurde nicht eingehalten. Eine Verfolgung der Lieferung im Internet war w/ technischer Probleme nicht mö... Toon meer
Bedrijf heeft geantwoord
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Toon meer
Bedrijf heeft geantwoord
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contactgegevens
Nordring 80, 64521, Groß-Gerau, Duitsland
- info@gorillasports.co.uk
- gorillasports.co.uk
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2K reviews
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Antwoord van Gorilla Sports UK
Hello James, Thank you very much for your positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hello Michael. Thank your for your positive feedback. We greatly appreciate it. Gorilla Sports UK Team
Great company
Great company - excellent equipment and polite and efficient customer service. I would thoroughly recommend them.
1 september 2022
Antwoord van Gorilla Sports UK
Hello Jay. We thank you very much for the kind words and positive feedback. It is greatly appreciated. Gorilla Sports UK Team
Worth the wait
Item took long to come as it was out of stock when ordered, but came during the estimated time which was good.
Good product and service. Only wishing I purchased two instead of one as the item is again out of stock!!
5 september 2022
Antwoord van Gorilla Sports UK
Hello Darren. Thank you for your positive feedback. It is very much appreciated. There is another shipment of the power hooks item 100711-00046-0001 arriving in 1-2 weeks, if you are still interested in purchasing another set, you can place the order and as soon as the shipment arrives it will be shipped out to you. Thank you Gorilla Sports UK Team
Antwoord van Gorilla Sports UK
Hi Damien. Thank you so much for the review. We really appreciate it. Glad you are happy. Let us know if there is anything else you need. Regards. Lance Van Heerden. Gorilla Sports UK CEO.
Never had any problems with them.
25 september 2022
Antwoord van Gorilla Sports UK
Hi Mike. Thanks so much for the positive feedback. It really means a lot to us. Lance Van Heerden. Gorilla Sports UK CEO.
It’s been over SEVEN WEEKS since I…
It’s been over SEVEN WEEKS since I ordered. They’re blaming Brexit. I personally think they’ve stolen my
money. DO NOT USE THIS COMPANY! I will be getting Watchdog on to them in my equipment isn’t here by the next Thursday.
4 augustus 2022
Antwoord van Gorilla Sports UK
Hi Tanner. Im so sorry that you have had a terrible experience with us. It is not my intention. We have changed our delivery procedure as it was not working for us. I believe you have been refunded. If you would like to chat more, please email me on lance.van.heerden@gorillasports.co.uk. Please accept my apology for the shocking service. Lance Van Heerden. Gorilla Sports UK CEO.
Weights bench
Ordered an adjustable weights bench, it arrived on time and was easy to assemble. Sturdy and good quality. Would recommend.
30 augustus 2022
Antwoord van Gorilla Sports UK
Hi Dominic. Thanks so much for the review. It really means a lot to us. I am really glad you are happy with the product. Lance Van Heerden. Gorilla Sports UK CEO.
Hi really good strong equipment
Hi really good strong equipment, easy to assemble, only negative took a while to arrive.
20 augustus 2022
Antwoord van Gorilla Sports UK
Hi Michelle. Thank you for the review. It means a lot to us. We are glad you are happy with the equipment, and apologise for the delay. We are getting that right as well and now have 1 - 2 day delivery. Regards. Lance van Heerden. Gorilla Sports UK CEO.
Unfortunately there is a problem with…
Unfortunately there is a problem with the bar does not fit properly and it was a present for my son and he is sorting things out. He has sent video as to what is wrong.
This is relating to my first review.
This company are genuine and want to satisfy all their customers.
After my review and within a couple of days I was contacted by the CEO of the company. I passed my son’s details to him and I am very pleased with the outcome he went to see him and sorted the problems.
19 september 2022
Antwoord van Gorilla Sports UK
Hi Angela. Im really sorry there was an issue with the bar. Has this been sorted out yet? If not, please email me at lance.van.heerden@gorillasports.co.uk, and I will get to the bottom of it. Lance. Gorilla Sports UK CEO.
Excellent product
Great product, this is by far the best multi-gym weight bench I have bought (and there have been a few). The quality is exceptional and it is very versatile.
I can't recommend this product highly enough. Efficient service too as it arrived promptly ahead of the expected delivery time.
19 augustus 2022
Antwoord van Gorilla Sports UK
Hi Mary. Thank you so much for the review. It really means alot to us. We are glad you like the product. It makes what we do, worthwhile. Lance Van Heerden. Gorilla Sports UK CEO.
Bench press set
Ordered the product to go into my new garage/gym space.
I'm new to working out and so wanted an entry level product to start.
I have to say, Iwas really impressed with the service, as it came far earlier than anticipated.
The product itself is great. Might need some more weights as I get stronger, but for now I alternate them across barbell, dumbbell etc.. each workout
Product looks great and is a really good quality! Looks very expensive. Only slight criticism is that the bench is a little narrow (6,3 M c.15st) but it doesn't impact workouts, it's just a little narrow compared to your average gym version.
Would highly recommend
1 september 2022
Antwoord van Gorilla Sports UK
HI Matthew. Thank you so much for the review. It really means a lot to us. Let us know if there is anything else you need. Lance van Heerden, Gorilla Sports UK CEO.
Good personal and proactive service
Good personal and proactive service. Love the weights package. Would recommend
1 september 2022
Antwoord van Gorilla Sports UK
Thank you so much for the positive feedback David. We really appreciate it.
Antwoord van Gorilla Sports UK
Hi Anna. Thanks so much for your positive feedback. It really means a lot to us.
Worst delivery service I’ve ever had…
Worst delivery service I’ve ever had the misfortune to come across.
4 augustus 2022
Antwoord van Gorilla Sports UK
Hi Barry. I apologise for your experience. It is not our intention. Please could you let me know what happened so I can chat to the relevant parties? Regards. Lance - Gorilla Sports UK CEO.
Quality
Over the moon with the quality of the weights bench. Super quick delivery also. Will happily use again.
1 augustus 2022
Antwoord van Gorilla Sports UK
Thank you so much for your review. We are happy that you like your new bench. This review means a lot to us. Gorilla Team UK.
Good quality
30 juli 2022
Antwoord van Gorilla Sports UK
Hi there. Thank you so much for your positive feedback. This really means a lot to us.
We had a couple of delivery problems
We had a couple of delivery problems
But gorilla sports sorted these as soon as they could. Would recommend them for value for money and good customer service even if customs delays are a little outside of their control.
26 juli 2022
Antwoord van Gorilla Sports UK
Hi Neil. Thank you for your review. It means a lot to us! Happy to have you as a loyal Gorilla Sports customer.
Great product
Great product, love this company - use them all the time and will definitely buy more in future :)
19 juli 2022
Antwoord van Gorilla Sports UK
Hi Jacob. Thank you so much for this review. It really means a lot to us. Let us know if there is anything else you need. Regards. Lance. Gorilla Sports UK CEO.
Been a month and still not fully…
Been a month and still not fully received, only have the weights, UK company but sent from Germany.
17 juli 2022
Antwoord van Gorilla Sports UK
Hi Chris. Please let me know if this has been sorted out at lance.van.heerden@gorillasports.co.uk. I apologise for the inconvenience caused. We have moved over to a new transport company and are having a few teething issues which seem to be sorted out now. regards. Lance. Gorilla Sports UK CEO.
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