Had an issue with an item I bought, got in touch and had a reply same day and arranged a replacement. The customer service from this company is fantastic don't think I've dealt with a company with a s... Toon meer
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Hier: Gorilla Sports GmbH, Groß - Gerau. Die bei Bestellung der Ware angegebene Lieferfrist wurde nicht eingehalten. Eine Verfolgung der Lieferung im Internet war w/ technischer Probleme nicht mö... Toon meer
Bedrijf heeft geantwoord
Product is great hence why I've come back after 5 to 10 years to get more plates, but I order 6 plates, 2 arrived in the gorillia brand silver but 4 plates came in a weird Matt grey :/ customer serv... Toon meer
Bedrijf heeft geantwoord
Absolutely outstanding customer service!! I had ordered the wrong item by mistake and even though no fault of their own, they sorted the issue out and was so helpful. I also wanted to mention the deli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contactgegevens
Nordring 80, 64521, Groß-Gerau, Duitsland
- info@gorillasports.co.uk
- gorillasports.co.uk
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2K reviews
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Very helpful customer service with Lance
I had missing parts to a second hand Gorilla Sports work bench and got in touch with CS via Whatsapp and was in touch with Lance. He was very helpful in sourcing my parts and very helpful in assisting me.
Funnily, but by accident, I got sent a whole new gym which I am in the middle of returning but I would certainly recommend Gorilla Sports for their products and customer service.
16 juli 2022
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hi Matt, thanks so much for your review. It was a pleasure dealing with you. Let us know if there is anything else you need in the future. Regards. lance. Gorilla Sports UK CEO.
Don't normally write many reviews
Don't normally write many reviews and I'm a patient person but I'll go out my way here. Month I've been waiting for the weight bench and it's turned up in separate parcels on different days, its a big item so its understandable. That took 3 weeks because of brexit issues, so again not going to complain even though they promise delivery a lot sooner . But then DPD sent the last parcel back saying it was damaged even though they had tried to deliver the same parcel the day before and it was fine then! So they're clowns. Now I'm stuck waiting for the last part of my order which apparently hasn't even been sent and received by DPD yet, This Over a A MONTH after ordering. Absolutely taking the pi$$. Not how business should be conducted.
15 juli 2022
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hi Joe. Im really sorry about your experience with us. This is really not my intention. Please could you send me an email at lance.van.heerden@gorillasports.co.uk so I can get some more info from you. We have moved over to DPD and have had a few teething problems with them but these seem to be sorted out now. I would love to sort this out for you. Regards. Lance. Gorilla Sports UK CEO.
Not impressed
I ordered two items from them the first a bench with weights the second some extra weights under the vinyl tab, but the set was not compatible with their products and was not made clear when purchasing, be diligent is all I can say
8 juli 2022
Antwoord van Gorilla Sports UK
Hi Paul. Im sorry for your inconvenience. Please send me an email at lance.van.heerden@gorillasports.co.uk so I can get some more information from you. If it's our fault or you are not happy, we can arrange a refund or a product swop out. Please let me know. Regards. Lance. Gorilla Sports UK CEO.
Excellent products.
3 juli 2022
Antwoord van Gorilla Sports UK
Hi Brendan. Thanks so much for this. It means a lot to us and really helps us. We are happy that you are happy. Regards. Lance. Gorilla Sports UK CEO.
Dreadful customer service and very slow…
Dreadful customer service and very slow delivery. I ordered a month ago and have only just got my parcel today. I had to chase my order up and no timings were given at all. Bought a weight set from Amazon and was delivered within 5 days! Won’t be ordering again
2 juli 2022
Antwoord van Gorilla Sports UK
Hi Emma. I would like to apologise for the inconvenience caused. We have changed transport companies to try and speed up deliveries, but had a few teething problems. We have also implemented a new customer service number for customers to call. We are very sorry to lose you as a customer as we are getting all our systems correct. Please feel free to send me an email at lance.van.heerden@gorillasports.co.uk if there is anything you would like to chat about. Regards. Lance, Gorilla Sports UK CEO.
I ordered 2 fixed Everlast barbells…
I ordered 2 fixed Everlast barbells from Gorilla Sports in May, the money was taken at the start of June, only just received a response to my emails saying there is a delay and i will receive my order soon, was not told they was not in stock when i ordered and they only let me know about the delay after several emails
30 juni 2022
Antwoord van Gorilla Sports UK
Hi Glenn. I must apologise for the inconvenience, but we don't sell Everest barbells. Please could you give me more details so I can look into this for you? Please could you send me an email at lance.van.heerden@gorillasports.co.uk. Regards. Lance. Gorilla Sports UK CEO.
I placed an order in May and am still…
I placed an order in May and am still waiting for it. I have been told it’s on its way but the item is still showing on tracking as being in exactly the same place. I’ve asked for a refund but have been told that I have to wait for delivery to refuse it. This is very poor service.
29 juni 2022
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hi Frances. Please accept my apologies for the delay, as there have been data issues at customs, Which are all sorted out now. We moved to a new transport company to get orders to customers quicker, but this has backfired on us unfortunately. The orders will start moving and you will receive your order in the next few days. regards. Lance. Gorilla Sports UK CEO.
Terrible- won't be buying again
Terrible- would never buy again from this company. Ordered something at the end of May and am still waiting for it. Asked for a refund only to be told its been dispatched and refund can't be given. They replied quickly to tell me it was a customs issue and would be sorted soon but I've heard that twice now. Wasted my money with this company. They offered a discount on a future purchase which is of no use to me as I won't be buying from them again.
27 juni 2022
Antwoord van Gorilla Sports UK
Hi There. Please accept my apologies for the delay. we have moved over to a new transport company and there have been data issues with customs that are now sorted out so orders can start moving forward again. I am happy to give you a full refund for your trouble, or a discount for your trouble. You are welcome to email me on lance.van.heerden@gorillasports.co.uk so we can arrange it for you. Lance van Heerden. Gorilla Sports Uk CEO.
1 month already and no delivery yet!
27 juni 2022
Antwoord van Gorilla Sports UK
Hi Angel. Please accept my apologies for the delay. We have changed transport companies to try and get orders to our customers quicker, but there have been soma data issues with customs which we are working hard to get sorted. It looks like it is sorted out so parcels will start moving again.
Very bad service
Very bad service! It has been nearly
4 weeks and I have still not
received my order or a tracking number!
26 juni 2022
Antwoord van Gorilla Sports UK
Hi there. Please accept my apologies for your inconvenience. We have moved over to a new transport company to try and speed up deliveries. There is a data issue with customs that we are trying to sort out. I'm hoping for answers tomorrow being Tuesday. Will keep you posted.
I ordered a single hyperextension bench…
I ordered a single hyperextension bench over a month ago and have still not received it,emailed the company twice and all they could do was offer 10% refund (6.99).I will be emailing them again this week for a full refund,would never recommend or use this company again,just not good enough.
25 juni 2022
Antwoord van Gorilla Sports UK
Hi Robbis. I apologise for the inconvenience. We have moved over to a new transport company to speed up deliveries, and there has been a data issue with customs. we are working hard to sort this out. Im hoping to get answers tomorrow being Tuesday. Will keep you posted.
My order hasn’t come
24 juni 2022
Antwoord van Gorilla Sports UK
Hi Martin. Please accept my apologies for this. We have moved over to a new transport company to speed up deliveries, but there has been a data issue with customs. We are working to get this sorted. Im hoping for answers tomorrow being Tuesday.
Shame they don’t fit
22 juni 2022
Antwoord van Gorilla Sports UK
Hi there. What does not fit? Is there something we can assist with?
Slight delay but offered further…
Slight delay but offered further discount offered and accepted.
Product is perfect.
21 juni 2022
Antwoord van Gorilla Sports UK
Hi Darren. We apologise for the delay. We are working on getting products to our customers much quicker. Thank you for the 5 stars. We really appreciate it.
Five Stars Earned!
I could be writing a much different review, but I feel five stars have been more than earned by the absolute care and respect we have received from Lance. I placed an order for my son’s 18th birthday and as it unfortunately took longer to arrive than the time I estimated, Lance has followed up closely, messaging me many times with updates and taking care of everything to make sure we had a good experience with Gorilla in spite of some logistic issues. I am sure Gorilla sports is on its way to become a massive UK brand for sports equipment due the personal customer care and also the product is of excellent quality and monetary value. I’m slowly building my home gym and it will certainly be a Gorilla gym.
I wish Lance and his team the best and recommend to all who are looking for good equipment and value for money with excellent customer care.
20 juni 2022
Review zonder uitnodiging
Antwoord van Gorilla Sports UK
Hi Carolina. Thank you very much for your positive review. It means the world to us. Thank you for your well wishes. Let us know if there is anything else we could be of assistance with. Lance
The staff could not be more friendly…
The staff could not be more friendly and helpful but the products are not great quality and the product knowledge isn’t the best.
17 juni 2022
Antwoord van Gorilla Sports UK
Hi Matt. We apologies for your experience. Do you have any products that you would like to return if you are not happy with them?
The product itself is ok
The product itself is ok. It arrived and was cosmetically damage. I contacted the company and was given a 10% refund which I was happy with. My issue is that I have received an email every single day telling me my order has been dispatched. It arrived 3 weeks ago! I’ve reported it to the company many times. Everyone telling me they’ll sort it but nothing happens. I appreciate its relatively minor but it’s very annoying.
11 juni 2022
Antwoord van Gorilla Sports UK
Hi Jon. Thank you for your feedback. We are experiencing some IT issues as we are moving over to a new transport system to shorten delivery times. I apologise for the inconvenience.
Excellent service from start to finish
Excellent service. Delivered one day earlier. My son was really pleased with his birthday present
31 mei 2022
Antwoord van Gorilla Sports UK
Hi Eileen. Thank you so much for the positive feedback. It really means a lot to us. We really appreciate the support. Regards. lance - Gorilla Sports UK CEO.
Antwoord van Gorilla Sports UK
Hi Mark. Thank you for the review and feedback. We really appreciate it. We are trying to find a warehouse in the uK so that we can have a full inventory of stock, so we can deliver in 2 or 3 days. This should be up and running within the next few months. Regards. Lance. Gorilla Sports UK CEO.
The product is brilliant but the wait…
The product is brilliant but the wait for delivery is still taking far to long. I appreciate that import procedures need to be followed.
20 mei 2022
Antwoord van Gorilla Sports UK
Hi Gary, I really appreciate your support, and equally as much, your feedback. Delivery is a nightmare currently, but we are looking for a UK warehouse so that deliveries can happen within 3 days from order. This will happen in the coming months. Regards. Lance van Heerden, Gorilla Sports UK CEO.
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