Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Toon meer
Bedrijf heeft geantwoord
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Toon meer
Bedrijf heeft geantwoord
accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Contactgegevens
Auckland, Nieuw-Zeeland
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Gemiddeld
241 reviews
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Great service and customer service…
Great service and customer service super attentive, I really recommend
29 april 2022
Antwoord van GoSee
Hi Miguel,
Thank you for writing us an amazing review. We are always trying our best to make our customer experience memorable, and we’re glad that we’ve achieved it!
We look forward to seeing you again.
Have a lovely day,
Khushpreet
Customer Care
Beware..inspect...review before paying
The camper we hired was functionality ok sorry from the equipment they supplied. Don't pay extra for hear unless your thoroughly inspect at collection. They also sold a 3rd party excess reduction policy through their website that later wasn't recognised by the actual owners of the camper wagon....pretty poor care for the customer and no recourse to dispute as all done via the net.
23 april 2022
Review zonder uitnodiging
Antwoord van GoSee
Hi Peter
Thank you for bringing this matter to our attention. We apologize that your experience with us was not up to standard and for the inconvenience this has caused you.
We represent many rental suppliers, and we advise them that all vehicles must be serviced and thoroughly checked before picking up. We sometimes have the option for customers to add third-party insurance, that functions as a reimbursement policy.
Your feedback does not align with the service and booking experience we want to stand for. We would therefore appreciate it if you could share further information with your IM reference number at customer-care@goseetravel.com so we can investigate this further.
We are looking forward to hearing back from you!
Kind Regard
Roxana
Customer Care
Online scam
Australia
I booked my 8 seater car for my vacation for 3 couples at Sunshine Coast, all my hotels were booked all my vacation was approved from work. We were starting dreaming about our holidays, then one day they come and say we can supply your car as you have book on cheaper price. All plan was canceled and making drama to give us 5 seaters car instead. 😡🤬. I will never trust GoSee and never recommend any one at Australia.
21 april 2022
Review zonder uitnodiging
Antwoord van GoSee
Hi Bzay,
Thank you for taking the time to share your experience with us.
Your reservation was cancelled due to the manufacturer's delay in delivering that particular vehicle to the supplier's location. This was an extraordinary situation that rarely occurs and we understand how disruptive this must have been for your travel plans.
The rental company tried to accommodate you with two smaller vehicles for no additional cost to compensate you for the situation. We did learn from the vehicle supplier that you cancelled the booking and did not take their alternative offer.
We also tried to sort different vehicle options with other suppliers we work with but did unfortunately not hear back from you.
We apologize again for the inconvenience this has caused you and hope you were still able to enjoy your trip.
Kind Regards,
Khushpreet
Customer Care
Antwoord van GoSee
Hi Bev,
Thank you for the 5-star review. We're glad to hear that it was an easy process for you.
Have a nice day,
Khushpreet
Customer Care
easy to navigate interface
easy to navigate interface, good rates, all was as expected with my rental.
11 april 2022
Antwoord van GoSee
Hi Ian,
Thank you for sharing this amazing feedback. We're glad to hear that you liked our services to book your travel gateway.
We look forward to seeing you soon.
Have a wonderful day,
Khushpreet
Customer Care
The reason you received 4 stars instead…
The reason you received 4 stars instead of 5 was because after booking the email you sent said it would take 24 hours till I knew if it was confirmed. Because its school holidays I really wanted to know earlier than that. As it turned out I received confirmation after 2 hours which I was relieved about.
5 april 2022
Antwoord van GoSee
Hi Michael,
Thank you for your feedback. Most of our vehicles on our website are on instant confirmation and we try to provide the best services to our customers.
There is a very less number of cars available on our website where we provide a wait window of 24 hours before confirmation. Sometimes because of the location, peak dates, and checking availability with our rental partner. But we are glad you received a confirmation within 2 hours.
I would like to gain your loyalty and request you to try us again for your travel. We'll look for an instant confirmation vehicle and provide you with all the confirmation at the same time.
Kind Regards,
Khushpreet
Customer Care
Great service. Highly recommended
Aya helped me to book the vehicle, very professional and great customer service. Will definitely recommend to all my friends, happy with the vehicle suggested.
4 april 2022
Antwoord van GoSee
Hi Bharath,
Thank you for taking the time to share a super kind review. We’re glad to hear that Aya assisted you so well.
We are always trying our best to make our customer experience memorable, and we’re glad that we’ve achieved it!
We look forward to seeing you again.
Have a lovely day,
Khushpreet
Customer Care
Antwoord van GoSee
Hi Ali,
Thank you for writing us an amazing review. We are always trying our best to make our customer experience memorable, and we’re glad that we’ve achieved it!
We look forward to seeing you again.
Have a lovely day,
Khushpreet
Customer Care
Antwoord van GoSee
Hi Tony & Stella,
Thank you for the positive review. We are glad to hear you had a good experience while using our services.
Have a lovely day,
Khushpreet
Customer Care
Your customer service representative…
Your customer service representative provide a level of service which exceeded my expectations.
27 maart 2022
Antwoord van GoSee
Hi Leo,
Thank you for sharing your positive experience with us. We’re glad to hear that the agent assisted you so well.
We are always trying our best to make our customer experience memorable, and we’re glad that we’ve achieved it!
We look forward to seeing you again.
Have a lovely day,
Khushpreet
Customer Care
Antwoord van GoSee
Hi Holger,
Thank you for sharing your feedback. We're sorry to hear that the vehicle you required was not available.
We try to provide the same vehicle which is shown on our website, but we always mention it can be a similar vehicle because we cannot track the live number of the vehicles available with our rental partner.
We really apologize for the inconvenience caused to you.
Kind Regards,
Khushpreet
Customer Care
Loads of Options
Needed to hire a car so decided to google a site that compared prices. Was delighted to find this site that compared all the various rental car companies and gave clear concise information at a glance! Extremely easy to choose a rental company to use from this site. Definitely recommend.
25 maart 2022
Antwoord van GoSee
Hi Karen,
Thank you for sharing your positive experience with us. We’re glad that you got the best price as compared to other rental companies and loved our services.
We are always trying our best to make our customer experience memorable, and we’re glad that we’ve achieved it!
We look forward to seeing you again.
Have a lovely day,
Khushpreet
Customer Care
Respuesta rápida y efectiva
24 maart 2022
Review zonder uitnodiging
Antwoord van GoSee
Hola Pablo,
Gracias por sus comentarios positivos.
Saludos cordiales,
Khushpreet
Atención al cliente
Antwoord van GoSee
Hi Cristina,
We're glad to hear that you had a positive experience while using our services. Our team is trying hard to meet the customer expectation and we're glad that we achieved it.
We look forward to seeing you again.
Have a lovely day,
Khushpreet
Customer Care
Very easy site to navigate and…
Very easy site to navigate and communication is very clear and prompt post booking.
21 maart 2022
Antwoord van GoSee
Hi Vince,
Thank you for sharing your positive experience with us. We’re glad that you loved our services.
We are always trying our best to make our customer experience memorable, and we’re glad that we’ve achieved it!
We look forward to seeing you again.
Kind Regards,
Khushpreet
Customer Care
I got a fast and good reply on…
I got a fast and good reply on insurance uncertainties.
20 maart 2022
Review zonder uitnodiging
Antwoord van GoSee
Hi Preben,
Thank you so much for your amazing review! We are so happy to hear that you had a good experience while using our services.
We look forward to seeing you again.
Kind Regards,
Khushpreet
Customer Care
Near Instant response with easy to…
Near Instant response with easy to follow procedures
17 maart 2022
Antwoord van GoSee
Hi Antony,
Thank you for the positive review. We are glad to hear you had a good experience while using our services.
Kind regards,
Khushpreet
Customer Care
Sam was easy to communicate with and…
Sam was easy to communicate with and I’ve booked our holiday is awaiting 😀
14 maart 2022
Antwoord van GoSee
Hi Adam,
Thank you for sharing your positive experience with us. We are glad to hear that Sam assisted you so well.
Will make sure to pass this on to the wider team.
Kind regards,
Khushpreet
Customer Care
GoSee provides an easy to use car…
GoSee provides an easy to use car rental booking system. It is easy to compare prices from multiple car rental companies to find what you need.
8 maart 2022
Antwoord van GoSee
Hi Geoffrey,
Thank you so much for taking the time to write a review. Everyone here at GoSee loves to know that our customers enjoy what we do.
We’re glad that you loved our services. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Kind Regards,
Khushpreet
Customer Care
GoSee-Go get them.
I cannot believe certain companies thinking they are giving you a great deal on car rentals eg. 15% when that price is double those shown on GoSee website. Needless to say I have booked a vehicle with them later in the year. GoSee terms and conditions are very fair even allowing for free cancellation up to 72 hours prior to arrival. This is great to know when going to Western Australia.
7 maart 2022
Antwoord van GoSee
Thank you for leaving us such a great review, Paul. We appreciate you recommending our service in your comment and we’re happy to hear that you had a great experience using our service.
Roxana
Customer Care
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