Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Toon meer
Bedrijf heeft geantwoord
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Toon meer
Bedrijf heeft geantwoord
accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Contactgegevens
Auckland, Nieuw-Zeeland
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Gemiddeld
241 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Don’t use them they are a third party…
Don’t use them they are a third party and not a rental company you can’t contact them and they give no confirmation a useless service that you don’t need go direct to the car rental companies you will be extremely frustrated and waist time by using them keep away is my advice
7 september 2025
Review zonder uitnodiging
Antwoord van GoSee
Dear Richard,
Thank you for your feedback.
To clarify, we are a booking platform, not a rental operator. Our service adds value by allowing customers to compare and save — finding the right vehicle from thousands of options worldwide.
We were unable to locate any booking under your name. A confirmation email is always sent immediately once a reservation is completed, though it can sometimes land in a junk or spam folder. If no email was received, this suggests the booking may not have been finalised or was made through a different platform.
Please provide the email address used so we can investigate further and get in touch with you directly.
We remain committed to making the booking process simple, reliable, and transparent for all our customers.
Kind regards,
Shin
My four happy booking experiences
Convient booking and cancellation. Quick response and fully surport in resolving some issue with the car provider.
20 augustus 2025
Antwoord van GoSee
Hi Chao,
Thank you for your kind words! We're thrilled to hear that you were happy with the process. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Beware - scam insurance cover
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay for full excess waiver... so there's no point to their insurance anyway.
4 juli 2025
Review zonder uitnodiging
Antwoord van GoSee
Dear Michael,
Thanks for your feedback, and we're sorry to hear about your experience.
We’d like to clarify that the protection offered via our website is completely optional and not pre-selected during the booking process—you can choose to add or remove it before confirming your booking.
The protection we offer on behalf of RentalCover is an independent reimbursement-based protection, which covers excess charges, windscreen, tyre damage, and more. It's designed so that additional insurance at the counter is not required.
Based on your booking details, it appears the decision to take out insurance at the counter was likely influenced by the rental provider’s high bond requirement, which can be waived by purchasing full insurance directly at the counter.
We’ll be reaching out to you directly to provide further clarification and help resolve your concern.
Kind regards,
Shin
Antwoord van GoSee
Hi Harold,
Thank you for your kind words! We're thrilled to hear that you found booking with us straightforward and simple. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Had good rentals, value for money
Had good success at finding & securing a rental for a great rate and timeframe… would be even better if these parameters were set on bigger sized vehicles too
30 mei 2025
Antwoord van GoSee
Hi Catherine,
Thank you for your kind words! We're thrilled to hear that you were able to book a vehicle that suited your needs and your budget. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Clear easy to follow options
23 mei 2025
Antwoord van GoSee
Hi Carmelia, Thank you for your kind words! We're thrilled to hear that you found the booking process an easy one. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Kind regards, Alana
Antwoord van GoSee
Hi Marek,
Thank you for your kind words! We're thrilled to hear that. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Euge
- Made a booking via Afterpay with this…
- Made a booking via Afterpay with this airport rental. - Did not receive the vehicle.
- Could not speak to any customer service person upon arrival at airport -called but line went unanswered. Was stuck at the airport for hours.
- Almost a month and I havent gotten a refund nor have they responded to my request.
- and they’re still collecting my payments via Afterpay only because I’m trying to protect my record - since they don’t have theirs to protect.
- pls, airport rental, respond and let me get all of my monies back.
29 maart 2025
Review zonder uitnodiging
Antwoord van GoSee
Dear Customer,
We’re very sorry to hear about your experience, and we sincerely apologise for the inconvenience and stress this has caused. Not receiving your vehicle and being unable to reach support at the time would have been incredibly frustrating, and we understand your disappointment.
Based on your feedback, it appears your booking may still be active in our system. We’d like to investigate this further and assist with your refund request. Could you please share your booking reference number (starting with IM) so we can locate your details and follow up promptly?
We’re committed to addressing this and ensuring you receive the support you need.
Kind regards,
Shin
Absolutely worst car site on Google
Absolutely worst car site on Google. It’s a Sham . It’s a site that took $60 for car insurance, sent me no confirmation, did not get to rent the car . It took a week to speak to someone from Australia, Im in Nashville, Tn . It’s going on 2 weeks no refund , for a car I never got a chance to rent ! REFUND ME MY $60 Dammmmmmm
11 april 2025
Review zonder uitnodiging
Antwoord van GoSee
Dear Shaundreco,
We're very sorry to hear about your experience and for the frustration caused. We sincerely apologize for the delay in responding and for the inconvenience you encountered throughout this process.
Upon reviewing your booking details, it appears there was an issue with the email address entered at the time of booking, which unfortunately meant the confirmation didn’t reach you. We understand how this could have made it more difficult to receive timely support and complete the refund process.
We truly regret any inconvenience caused by the delay in resolving your concern. Our team has since processed the refund, and this should now be reflected in your account.
If there's anything further we can help with, please don’t hesitate to reach out.
Kind regards,
Shin
*****Total scammers*****
*****Total scammers*****
I rented a car last week from europecar through booking.com, there was a insurance fee that i had to pay through the nominated thirdparty company"goseetravel" when i went to pick up the car the europecar was unable to provide me the car as i ddnt have any credit card( it wasnt mentioned that i need a credit card when i booked the car and i booked it with my debit card also paid for the insurance with the same debit card) story short europe car is saying even thoug they cant give me the car the also cant refund the insurance fee that i paid as its through third party company, funny thing when i call goseetravel they also say they have no refund policy*** is this a joke! So i have to pay for the insurance for the car that they ddnt give it to me !!! Im furious
My reference number:IM45992384
4 maart 2025
Review zonder uitnodiging
Antwoord van GoSee
Dear Shervin,
Thank you for your review, and we sincerely apologize for the delayed response and for the frustration caused by your recent experience.
We understand how disappointing it must have been to arrive at the rental counter and not be able to collect your vehicle. Upon reviewing your booking, we can see that you reserved a prestige vehicle with Europcar. While payments to us can typically be made using either a credit or debit card, some rental companies, especially for higher-tier vehicles, do require a credit card in the main driver’s name for security purposes. In this case, Europcar had this requirement in place, which was outlined in the full terms and conditions of the booking.
For future rentals, we strongly recommend reviewing the terms and conditions specific to the vehicle and rental provider, as payment methods may vary.
Regarding the insurance charge, we can confirm that a full refund was processed on 14 March via your original payment method. This should have been reflected in your account. If you have not received it, please don’t hesitate to contact us directly so we can assist further.
Once again, we’re sorry for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Shin
I was stressed out and nothing was…
I was stressed out and nothing was making sense to me but this company went above and beyond to help me inde every little detail which made booking easy.
20 februari 2025
Antwoord van GoSee
We appreciate your kind words and are thrilled to hear that our team was able to provide you with the support you needed. Thank you for booking with us.
Easy and friendly
12 februari 2025
Antwoord van GoSee
Thank you, we appreciate you booking with us and taking the time to give us a review.
Booking a car rental was made so easy…
Booking a car rental was made so easy with this company
15 januari 2025
Antwoord van GoSee
Fabulous! So happy to read your review. Thanks for taking the time to post it. Happy travels
Antwoord van GoSee
Thank you for your wonderful review; we value your business. Happy Travels
accidentally clicked on this broker…
accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer lower deals and are more helpful than Alpha Car Hire who cant change their own pricing for their own company..
But now im getting charged weekly afterpays from them? How did you guys even get my afterpay account when I didnt use it ?
Reported for fraud, its only $20 but its not the point, shady people...
2 november 2024
Review zonder uitnodiging
Antwoord van GoSee
Dear Customer,
Thank you for sharing your feedback, and please accept our apologies for the delay in responding to your concerns. We’re sorry to hear about your experience and want to assist in resolving this matter.
Could you please provide your booking reference, preferably one starting with IM? This will help us investigate the issue, including the Afterpay charges you’ve mentioned.
We’re committed to addressing this matter and will contact you directly once we have the necessary details.
Looking forward to your response.
Kind regards,
Shin
User friendly & reasonably priced cars
I've spent time on chat with some super patient customer support people, probably drove them crazy! Now I've decided, the Website is super user friendly. I'm thrilled with the class of vehicle I'm renting.
Thankyou so much!
16 november 2024
Antwoord van GoSee
We're so happy to hear about your positive experience! Thanks for the review. Happy Travels
Booking was easy and love how we can…
Booking was easy and love how we can book and pay later. Thank you
12 november 2024
Antwoord van GoSee
We're thrilled you found our booking process straightforward and appreciate the "pay later" option! Thank you for choosing us and for sharing your positive experience. We hope to welcome you again soon!
Just good old fashioned service
Just good old fashioned service, nothing special. This should be what is the norm but a lot of businesses forget about what and who got the business to where it is today, the customer! But so far these guys done ok!
30 oktober 2024
Antwoord van GoSee
We appreciate you taking the time to share your feedback. Our team really value it so thank you ! Happy Travels.
Antwoord van GoSee
We have the best team! Thank you for taking the time to provide your feedback. Happy Travels.
Great service
24 september 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.