GoSee Reviews 

Fairly clear and easy to follow - but one detail lacking that I would have liked to see (adding an aditional driver).

Poor service all around. Then the RV didn’t work!! Waste of money and time

Booked a car rental from Gold Coast airport. they said online it was "the cheapest on airport pickup". Turns out its a few kms away. I need to get back to the airport WITHOUT the inconvenience of going to a place a few kms out of the way for a shuttle to get me there on time. Ive had to rebook with another company - the company who was renting the car had NOTHING to do with this misleading advertising - it simply SUCKS!
Call the rental co directly LRA Car rentals - they seem great its the middle man who sucks here

I booked a campervan via GoSee or Goseetraval and paid GoSee a large deposit. I thought I was dealing with
the campervan supplier and didnt realise I was dealing with a proxy advisor. I was passed onto Bunk Campers in Dublin Although my contract was with GoSee the episode with Bunk Campers was a disaster. GoSee promised fully comprehensive insurance and breadown
assistance but as we were to find out neither was included. We paid for our own repairs on the move had give back the broken down vehicle half way through our 35 day holiday the complete the holiday using BnB at our own expense. It seems that proxy advisors can accept payment for a service but do not take any responsibilty. Just make sure you know who you are dealing with before handing over money because thats where the integrity stops.

efficient service

My experience was great until I dropped the car off at Stanton Drive at Hobarts Cambridge Airport depot for Go See.
Apart from being a little difficult to find as I picked car up after dark via shuttle bus from airport, there were no issues at all.
While I was waiting 2 of the Go See staff walked around the car inspecting it, which I thought was reasonable.
Then they approached me and said there is a crack on the front plastic guard and that they have photographic evidence as not existing before I hired the car.
It suddenly dawned on me WHY I had been given a larger SUV instead of the smaller car I had hired and paid for.
Indeed, there was a hairline crack on the plastic front guard. I would not have noticed it at all except that they pointed to it for me.
Low and behold, they “ring up their boss” and return to me asking me to fill out a “claim form”, and, only when I asked, informed me I would be charged $2,500 for the damage!
At this point I nearly lost it, as one would, and furiously declined to sign anything and requested to see the photos of the undamaged front guard that they claimed they had, adding there is absolutely no way I would be able to tell when the photos were taken anyway.
Almost immediately the 2 men apologised for the situation and added that there is a small fracture on the guard in the photo after all.
What an absolute ruse.
God knows how many single female travellers they have done this to.
Be careful (again) ladies, photograph any car you hire before driving off.
Make sure they see you photographing the car too. They won’t try that on after that.

Step by step guide

Very good rate - have used GoSee before and trust them.
Only have to pay a small deposit and pay the remainder on pickup.

GoSee website is very user friendly, they have competitive prices and great customer support if needed. Highly recommended!

We booked a Cruise America RV for a road trip in Utah and San Francisco via GoSee. Before hiring we contacted Cruise America detailing that our baby would be six months old at the time of travel to check that there were adequate car seat attachments for this (this is rearward facing as is required by law in California) and were assured that there were safe attachments for a suitable car seat. We therefore booked the vehicle (via GoSee). As the trip drew nearer we started shopping for a car seat and quickly realised the system we had been sent was not rearward compatible. We then recontacted Cruise America who confirmed it is NOT possible to fit a rearward facing carseat in their RVs, and advised us to contact GoSee regarding cancelling our booking. We requested a full refund including our deposit via GoSee who acted as a middle party. This request was initially rejected by Cruise America with no explanation given. Only on us complaining that we would make our concerns about the child safety practices of GoSee and Cruise America public was a full refund issued.
The GoSee customer service processes throughout this were incredibly frustrating. We were unable to speak to anyone who was handling our cancellation request, only customer relations who could pass on a message. We were assured several times on the phone by customer relations that our complaint was being dealt with "immediately" and that we would be shortly sent an email update by the escalations team, which repeatedly would not happen by the end of each working day, meaning we had to chase via telephone night after night for a week (we are UK based). The delays in cancelling our booking meant we were threatened with incurring further charges unless we agreed to forfeit our deposit and pay a late cancellation fee, which was inappropriate given the situation.
Rearward facing travel for infants is not only the safest form of travel but is now mandated by law in some states that GoSee rent vehicles. If pick up or drop off in any of these states is entered at time of booking along with an infant on booking it should not be possible to book. We could very easily have arrived and collected a vehicle that was unsafe and illegal for our baby to travel in, had we not been diligent in double checking prior to travel.

We had to cancel our campervan booking due to family circumstances. We Gave them over 3 months notice and were very disappointed that they kept our deposit of over $600. The person on the phone was very unhelpful. Would never use this company again. Would rather give Zero stars.

The operator I spoke with was Anna. She was very pleasant, helpful and knowledgeable.

On Sunday I cancelled my rental cover (insurance) for my rental car, it’s now Thursday and I still haven’t received my refund. I call up go see it was very hard to find go see number or a number for Rental cover to see where my refund is. The gentleman on the phone advised that it wasn’t cancelled on there side and now have to wait another 7-10 days for my refund when it was cancelled on Sunday.

To improve I think there should more information about refunds and to not be a gap in the systems for cancelling policies.

The gentlemen on the phone kept on cutting me off and was rude at the end of the call when I started asking why wasn’t it cancelled when I cancelled the policy on Sunday.

Booked a car on the website, and after clicking pay, it said there was an error and to restart. So I did it again and the same thing happened, so the third time I tried to book the car was gone. What I hadn’t realised was the payment went through both times, at $564.03 each time, and now my money is sitting pending in PayPal, $1128.06. There should be a cancellation button in PayPal, but there isn’t which suggests this company doesn’t actually have a PayPal account and I’ll have to wait 30 days for a refund, for money I need now. I phoned the company, got a call centre in the Philippines , not helpful. Then later someone else rang back saying they had requested to the finance department that the money be refunded, but it still hasn’t happened. In the meantime i had to cancel another booking and the money was returned within 24 hours from PayPal. So this isn’t a PayPal issue, it’s GoSee that aren’t advising PayPal to refund. Since they have my money and I don’t even get a car I would give them zero stars if I could.
On there website it states “ Money will not be collected until you have confirmed a booking “. What they don’t tell you is your confirmation of booking doesn’t mean they have a car, but they’ve taken your money.

In response to your reply, I can understand how cars may get booked by another person , but it is wrong to say that the money isn’t taken out of my bank account, and that is the issue.
Money taken , by PayPal in this instance , or by the bank, being a preauthorisation, is therefore pending. The money is therefore not available to me.
Also to talk about public holidays and weekends is irrelevant. This car booking took place on Wednesday 7th February, and immediately the car was not available, the money should have been returned. The reason it wasn’t was because GoSee chose not to go into the account and cancel the booking.
Also, I spoke to two people from GoSee on that Wednesday night who assured me they had asked for it to be cancelled, so either they were lying or your financial department didn’t do as was asked.
As soon as you realised on the Wednesday that you could not supply a car you should have cancelled the preauthorisation.
It’s also quite telling that suddenly the money is returned after I have given a negative review of GoSee. Pity I didn’t do it in the Wednesday night , but I believed your staff.

Absolute scam artists. Booked a motorhome and it was 100 km from airport. I cancelled and they took €500 of a €700 booking in cancellation fees 3 months before booking.

They have now asked for more information which I will gladly give. I booked online. I put my location as Girona Airport Barcelona. They don’t give the location of the MH until you book. Can you imagine my shock when I was told it would cost €270 return to pick up the motorhome. I feel they totally lacked transparency in the booking process by not giving such important details. I understand that I needed to pick up the MH but 99 Kms each way at €135.00. They honestly expected me to travel 90 minutes each way and pay €135 each way for the privilege of renting a motorhome from them.

I have cancelled. I lost €198 initial deposit and €300 cancellation deposit so €498 taken out of a €719 booking. I think it’s disgusting that they hide important information and then the rentor has to pay €300 to cancel. I have emailed the company and had no reply to my complaint. Therefore GoSee that is a nice earner for your online site €498 profit for nothing. This was a present for my husbands 70th birthday so thanks for nothing.

I my opinion this online booking portal is a sham. Hiding all relevant information until after booking.

I have contacted you. I cannot put my email on this forum. However it is

steffikittle @ then .Co.uk

my reservation was 18-25 March 2024.

You are incorrect in stating that the location is stated. Yes it is in Barcelona but a 270 euro return trip taking 3 hours is outrageous. I simply drags customers into your site without sufficient information. Like I said I hope you are proud. This was a 70 year old man’s birthday gift. Shame on you. Please email or phone 07760312417

Website is great and the extras that are included price and ease of use of the site is far better than individual RV operators. Would have given them 5 stars but experience of phoning them was poor getting through was difficult and the operators english is poor as is their product knowledge.

Site is easy to navigate, easy to understand & easy to book reservation
I use this site often

Good deal on rental car and helpful staff

They have charged me twice for a booking and owe me $260, it is very hard deal with them after booking.