Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Toon meer
Bedrijf heeft geantwoord
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Toon meer
Bedrijf heeft geantwoord
accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Contactgegevens
Auckland, Nieuw-Zeeland
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Gemiddeld
241 reviews
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The booking process is easy and the…
The booking process is easy and the filtering is well detailed and allows one to only look at cars one is interested in.
9 maart 2023
Antwoord van GoSee
Hello Sean,
Thank you for the wonderful review! We’re happy you loved your experience and can’t wait to have you back for your next booking.
Roxana
Customer Care
Don't use GoSee to book car rental
I made a booking for car hire with East Coast Car Rentals using GoSee and paid an insurance premium for zero excess. On arriving at East Coast Car Rentals, the booking was recognised but the insurance agreement was not. After paying the outstanding amount for the car hire, I was told that I would have to pay an insurance premium well above that already paid with GoSee or a $1000 deposit. I don't use credit cards and only had $970 in my savings account, so I was unable to take the car. This has thrown my travel plans for the weekend into disarray. On talking with other car hire companies, it seems they also don't acknowledge deals made with third parties. My lesson today was that when it comes to car hire, deal with the hire companies directly and not via third parties. Otherwise, you may have your travel plans ruined too.
4 maart 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Mr. Mayhew,
Thank you for your feedback regarding your recent experience with your rentals. We are sorry to hear about your negative experience and for any inconvenience this caused you.
Upon investigating the issue of this booking, we discovered that the insurance you have selected was eligible for a full cover on any roadside repairs, damages to the vehicle or if the vehicle is lost or stolen. Your booking also included a Collision Damage Waiver (CDW) which is to reduce the excess fee to $0 in case of an accident.
Please note that on this booking’s rental voucher it states that “A bond (security deposit) of $1000.00 is required at the rental counter and this amount will be frozen (or reserved) on your credit card. This applies to all our customers for any rentals.
Once again, we are sorry to hear that you were not fortunate enough to use this rental and we apologize for any inconvenient this has caused you. We hope that you will think of us for your future rentals and we will try our best to make it up to you.
Kind regards
Roxana
Customer Care
Very helpful and knowledgeable
10 februari 2023
Antwoord van GoSee
Hi Phillip,
Thank you so much for taking the time to leave us such a great review. We're delighted to hear you had a positive experience with us.
We wish you all the best on your journey and hope that you will use our service again!
Kind Regards,
Khushpreet
Customer Care
Antwoord van GoSee
Hi Michael,
Thank you for sharing your positive experience with us. We're glad to hear that our customer care team assisted you so well and that you liked the services you received.
Have a lovely day.
Khushpreet
Customer Care
Excellent service
Couldn't get through on Web site. Rang & Amy helped me with booking my rental car in Cairns Australia. The phone dropped out at the last minute & Amy rang me back with the final information. Great service!
3 februari 2023
Antwoord van GoSee
Hi Glenn,
Thank you for taking the time to share your wonderful experience with us.
We're thrilled to hear you had a pleasant experience with us. Amy is one of our top agents and has a great work ethic. Our main goal is to provide the best service to our customers, and we're happy to say that we have succeeded.
Have a nice day.
Khushpreet
Customer Care
Very clear commfast friendly service a…
Very clear communication and professional team.
Prompt service in a different time zone.
2 februari 2023
Antwoord van GoSee
Hi Majella,
Thank you so much for taking the time to leave us such a great review. We're delighted to hear you had a positive experience with us.
We wish you all the best on your journey and hope that you will use our service again!
Khushpreet
Customer Care
It was just straight forward and easy
It was just straight forward and easy. The only thing, which I may have missed, is how the payment works. Do you just hold my card, or do you take the full payment straight away?
Thanks
Jason.
30 januari 2023
Antwoord van GoSee
Hi Jason,
Thank you for sharing your positive feedback with us. We are happy to know that the booking process was easy for you. Regarding payment, we have charged the initial deposit in the booking and the balance amount has to be paid on the day, you will pick up the vehicle.
If you have any questions, please let us know.
Khushpreet
Customer Care
Easy to change my booking and find a…
Easy to change my booking and find a cheaper price.
25 januari 2023
Antwoord van GoSee
Hi Dezlee,
Thank you for the 5-star review. We are glad to hear you had a good experience while using our website.
Kind Regards,
Khushpreet
Customer Care
Your staff are super calm and friendly…
Your staff are super calm and friendly and sorted problems for me. I love the way the double check everything!
22 januari 2023
Antwoord van GoSee
Hi Ruth,
Thank you for your 5-star feedback. We are glad to hear that we could assisted you so well.
We wish you all the best on your journey and hope that you will use our service again!
Have a nice day.
Khushpreet
Customer Care
Antwoord van GoSee
Hello Bronwyn,
We appreciate your positive feedback, and we are glad to hear that Afterpay payments are making reservation process easier for our customers.
have a wonderful road trip!
Roxana
Customer Care
Go Gabby
Go Gabby!
Gabrielle was amazing and gave us great advice and assistance. We cannot wait for our trip
18 januari 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Valued Customer,
We are happy to hear that Gabby was amazing and gave you the advice you needed. Thank you for rating us a 5-star and we hope you enjoy your road trip!
Olly
Customer Care
Antwoord van GoSee
Hello Michael,
Thank you for your review. We're glad to hear your booking process was quick and easy.
have a wonderful day!
Roxana
Customer Care
friendly people and Gabriela was really…
friendly people and Gabriela was really helpful !!
9 januari 2023
Antwoord van GoSee
Hello Marcela,
Thank you for your 5-star feedback.
We are glad you had a pleasant experience with us and Gabriela was able to help you out.
We wish you a great trip!
Kind Regards
Olly
Customer Care
it is so easy to book.
7 januari 2023
Antwoord van GoSee
Hello Michael,
Thank you for reviewing your experience. Stay safe, and we look forward to welcoming you back if you need any help planning your trip in the future!
Olly
Customer Care
If I could give no stars I would
If I could give no stars I would. We booked months ago for a car over new years. We rocked up to the pick up location and it was closed, despite arriving at the time we booked for. Gosee said they would cancel the booking and book with another company for $600 more then what we were meant to pay. This was a terrible experience and I will never use them again.
Edition: in response to the comment made by Gosee, the customer care team are not working on this. We cancelled the booking as they wouldn't help us and we booked directly through the rental company instead. Gosee told us that they couldn't do anything besides cancelling and rebooking for $600 more, as they are only a third party company. If you need a rental car for your holiday avoid this company!!
1 januari 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Vincent and Meg,
Thank you for taking the time to provide feedback regarding your recent experience with us and for providing your details so we can investigate further on this issue.
Firstly, we would like to apologize for the miscommunication and for not letting you know about the holiday opening hours. Your feedback has been passed down to the team for further review and improvement of our services.
Please note that our rental partner Hertz, does not allow us or customers to modify pick-up hours, therefore the booking must be canceled and rebooked. Our customer care team tries to help and find a solution for you, but you decided to speak to our suppliers instead. However, we are in the middle of investigating this issue and have already forwarded your feedback to our supplier. We are currently waiting to hear from them so we can consider a resolution or check if any compensation can be given. Upon checking your booking, I can see that you have already been refunded.
We will email you the outcome as soon as we hear from Hertz. This is taking longer than usual because Hetrz customer service team has been away due to the New Year's holiday. Meanwhile, we appreciate your patience regarding this matter.
Kind regards
Roxana
Customer Care
Antwoord van GoSee
Hello Steve,
We are glad that you enjoyed our service.
Your 5-star feedback is our motivation to be better day by day!
Hope to see you again soon!
Kind Regards
Jessica
Customer Care
Being able to speak with someone on the phone
Being able to speak to a human on the end of the telephone and the ability to provide a good price.
29 december 2022
Antwoord van GoSee
Hello Martin,
Thank you for your 5-star feedback.
Our car support team was thrilled by seeing this, and we are ready to deliver more in the future!
We wish you a great trip in Aotearoa!
Kind Regards
Jessica
Customer Care
Antwoord van GoSee
Hello Susan,
We are thrilled that you liked our service. And yes, Marco and Amy are awesome.
We appreciate your feedback and wish you the best rental trip.
Kind Regards
Jessica
Customer Care
Ruined our holiday and Christmas!
Ruined our holiday and Christmas!! No car hire but money taken!!!
We were on our family holiday in Thailand and attempted to hire a car twice, on both occasions money was taken by GoSee despite no car being available at the end of the process online. We didn’t get a booking number as the agreement didn’t go through but the payment did of course and 10 days on we are still waiting to be reimbursed!!!
Numerous emails and telephone calls have been fruitless. I’ve wasted so much time trying to get our money back which we need!!! I don’t want other families to be ripped off by this company. GoSee are in no rush to reimburse us nearly a thousand dollars which should never have been taken in the first place. Looking at reviews this is a common theme of dissatisfied customers waiting for deposits returned and monies owed by the company. GoSee need to treat customers better than this. They run a completely inadequate company which steals from families during holidays and near Christmas!! Disgraceful.
Update 05/01/23
Still no reimbursement! Credit card states takes 30 days for our money to be returned to our card which is appalling but we would never have had to have waited if GoSee and/or the company who it used didn’t take the money twice in the first place!!!!
7 december 2022
Review zonder uitnodiging
Antwoord van GoSee
Dear Mrs. Harrison,
Thank you for informing us regarding your recent experience and please accept our sincerest apology for the inconvenience this has caused you, especially during the holiday season.
As a global rental agency, we represent many rental suppliers and unfortunately, they do not provide us with live availability. We apologize if your requested vehicle was unavailable while the money was pre-authorized from your credit card.
The reason why this issue was taking longer to resolve was that the name of the main driver was different from the name of the credit card holder and for security reasons our customer care team could not proceed until they receive approval from our customer.
However, upon checking your booking details, it shows that the money was released on 12th of December back into the account and the confirmation was emailed to the account you’ve used to create a booking. It usually takes 7-10 business days depending on your bank’s processing for the fund to be released then will be reflected as available funds in your bank account.
(Please note that this transaction is not an actual payments and are just funds being held by your bank, please contact your bank so they can release the Pre-authorizations)
I hope that this matter is settled to your satisfaction, and once again we apologize for the disappointing experience. We hope we can get another chance to earn your loyalty for your future rental needs.
Kind Regards
Roxana
Customer Care
IT WAS EASY TO MAKE BOOKING
IT WAS VERY EASY TO MAKE BOOKING
I WILL RECOMENDE GOSEE TO MY FRIENDS
14 december 2022
Antwoord van GoSee
Hello Mileta,
Thank you for leaving us such a great review. We appreciate you recommending our service in your comment and we’re happy to hear that you had a great experience using our service.
Roxana
Customer Care
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