Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Toon meer
Bedrijf heeft geantwoord
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Toon meer
Bedrijf heeft geantwoord
accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Contactgegevens
Auckland, Nieuw-Zeeland
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Gemiddeld
241 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Web y atención telefónica excelente
La web es muy buena, amigable y te permite avanzar sin problemas, pero todavía mas importante la colaboración recibida por Gabriela, que fue en primera instancia por teléfono, luego por correo.e
GRACIAS
30 november 2023
Review zonder uitnodiging
Antwoord van GoSee
Hola,
Estamos encantados de saber que tuviste una buena experiencia con nosotros. Gabriella es nuestra estrella brillante y tiene una ética de trabajo increíble.
¡Disfrute de sus viajes!
Roxana
Experiencia del cliente
Excellent Booking Experience
Clean Booking Instructions, Fast Confirmation. Highly competitive price.
3 november 2023
Antwoord van GoSee
Hi Shafique,
Thank you for the positive review. We are glad you had a good experience using our services.
Have a wonderful day!
Roxana
Customer Care
Very good customer support!
21 september 2023
Antwoord van GoSee
Hello Maude,
Thank you for the great feedback. We’re always looking for ways to improve our customer experience and it’s great to know that we are on the right track.
Roxana
Customer Care
Excellent and outstanding
25 augustus 2023
Antwoord van GoSee
Hello,
Thank you very much! Your review means a lot to us and lets us know that we’re on the right track.
Roxana
Customer Care
Lifesaver booking with Ace Rentals
We initially booked our rental car with Jucy Rentals via Airportrentals.com. Upon pick-up we found out there was no booking confirmed. Airportrentals.com booked us another car with Ace Rentals and will organise a refund from Jucy Rentals.
16 augustus 2023
Antwoord van GoSee
Hello Sheikhil Khan,
Thank you for taking the time to provide feedback regarding your recent experience with us.
It looks like due to a mechanical error, Jucy was unable to provide your requested vehicle. Our team contacted you immediately and this matter was discussed with you earlier this year in March. However, we are glad to hear that our team has managed to find you a suitable vehicle with a different rental provider.
We hope that you did enjoy your rentals and hope that we can provide you with a better experience next time.
Thank you again
Roxana
Customer Care
Don't go with Gosee
If you are at all considering this company Gosee DONT do it . Very hard to understand them also try to find phone number it will take a fear while. Go with dis covery instead. More helpful and you can understand them
20 augustus 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Suzi,
Thank you for reaching out to us and providing a feedback regarding your recent booking experience. We apologize that your interaction with our business did not need your expectations.
We have reviewed all the calls and email conversations you had with our customer service team. Please note that our team works hard to satisfy our customer's needs. If you have any additional suggestions or comments, please feel free to share. We will work hard for improvements and our customer satisfaction.
Thank you!
Roxana
Customer Care
Brilliant customer service from Moises!
Brilliant customer service from Moises!
We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See helpline and the lovely Moises spent over 40 minutes on the phone with us pursuing every possible avenue to resolve our issues. He was friendly, kind, patient and highly accommodating throughout the whole process - could not wish for better from a telephone helpline. Thank you Moises!
9 augustus 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Ellen,
Thank you for this lovely feedback. We always aim for 100% customer satisfaction and we're glad we achieved it. Moises would be delighted to hear about this. Hope you enjoy your Trip!
Roxana
Customer Care
Specialists in excuses and delays.
GoSee are a bad company to deal with. After being unable to change a booking from a campervan to a car (why, they couldn’t explain) they finally, after many phone calls and discussions, offered a refund. Their staff are poorly trained in customer service (as an example a reply to a query was simply and copy and paste response), and they seemingly do everything in their power to obfuscate and frustrate customer. Avoid dealing with this company if you can.
6 juli 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Stu,
Thank you for letting us know about this issue. We are very sorry we have failed to meet your expectations. I understand that you had many responses from our customer care team and I apologize that you had a frustrating experience.
Please know that you situation was an exception as you have requested to transfer your motorhome credit that you have purchased from our website into a car booking. Upon checking in our system, we regret to inform you that there was no evidence of any car reservation under your name and that you did not have a valid reference number so that we can transfer your funds. Assuming that your car booking was booked directly with a car rental company. We have also reached out to our rental partners and they did confirm there was no car booking either.
As you are aware we represent many rental suppliers globally, and we pay each of them directly after every booking. We are unable to transfer funds from one rental company to another as they are different businesses.
For this reason, the investigation has taken longer than usual, our customer care team tried their best to find your car booking, but unfortunately, they had no success.
As a suitable resolution, we are happily refunding your motorhome credit and we hope that this matter is settled to your satisfaction. Once again we are sorry about your unfortunate rental experience.
Roxana
Customer Loyalty
I book at last minute b4 the…
I book at last minute b4 the weekend,and it is going to be holiday ,very busy season,gosee team made a excellent job,I am very happy with the process.Thank you all!
23 juni 2023
Antwoord van GoSee
Hello Ben,
We appreciate your positive feedback and we are delighted to hear that you had a great booking experience with our team. We hope you'll enjoy your weekend getaway.
Roxana
Customer Care
Resolved to my satisfaction
Thank to Shin Woo the matter is sorted out to my satisfaction. I appreciate the efforts made by GoSee to resolve the matter to my satisfaction. Thank you
best regards
Stefan
12 juni 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Stefan,
A world class customer experience is what we aim for and we're glad to hear that we could help to resolve this issue. We apologize again that this has taken a bit longer than usual and for the inconvenience caused.
We hope you will reconsider your negative feedback and that we can provide a much better service to you in the future and earn your loyalty.
Kind regards,
Roxana
Customer Care
It was a simple and and quick process.
14 juni 2023
Antwoord van GoSee
Hello John,
Thank you so much for your amazing review! We are so happy to hear that the booking process was easy.
Roxana
Customer Care
Great assistants
Very helpful with changes we made. We made quite a few changes due to organising from Australia
9 juni 2023
Antwoord van GoSee
Hello Jenny,
We're glad our team could assist you with your booking, and we hope you enjoy your rentals. Thank you!
Roxana
Customer Care
Honesty and integrity
I was very happy with the service from the company after having a change of circumstances..which affected my booking.
All sorted very professional.
Many thanks
Celia Nowland
26 mei 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Celia,
Thank you for the wonderful review! We try hard to give everyone a great customer experience, so thank you for mentioning was able to give you that.
Have a great day!
Roxana
Customer Care
My motorhome booking was cancelled due…
My motorhome booking was cancelled due to border restrictions for 2020, 2021. I am trying to book a car rental for this year 2023 and go see is not able to help me with it. My booking for 2023 was cancelled by them as they said the credit is with a specific rental company and i can only book with them. After a lot of calls and discussions with the team,they said I could get a refund, but they still haven't mentioned how to get it and the next steps. This is really frustrating. I will never book with them again.
1 april 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Divya,
We sincerely apologize for the negative experience you had during the booking process and that you were not able to travel with your motorhome due to border restrictions.
Unfortunately, as per the terms & conditions of our rentals, the credit must be used on the same company that our customers initially booked from and it cannot be transferred to a different company, since we already pay them.
Regardless, our customer retention team has been in contact with you requesting your bank details so they can process a refund. Unfortunately, we have not yet heard back from you.
If you can please respond to our email and provide your bank account details; we will process the refund for you immediately.
Once again, we apologize for the disappointing experience. Please know that your situation was an exception. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
Kind Regards
Roxana
Customer Care
The on-line booking was not friendly
The on-line booking was not friendly, so I called to book over the phone. Mark was easy to talk to and answered all my questions. We successfully completed a car rental.
13 april 2023
Antwoord van GoSee
Hi Janet,
Thank you for the 5-star rating. All feedback is highly appreciated, as it enables us to further develop our services. We are delighted to hear Mark was able to help you with your booking, he is our superstar.
Roxana
Customer Care
Go here first
Go here first. I lookes for a whole day before coming across GoSee. Best deal around!
11 april 2023
Antwoord van GoSee
Hello Mark
Thank you for recommending our business. We’re always looking for ways to improve and it’s great to know that we are on the right track.
Roxana
Customer Care
I found Moises very helpful
I found Moises, the agent who contacted us, very helpful and email responses were quick. This made the booking process very easy and stress free.
3 februari 2023
Antwoord van GoSee
Hello Scott,
We're delighted to hear you had an amazing experience with us. Moises has such an amazing work ethic. Thanks for taking the time to review our service, and please let us know how your adventure went!
Roxana
Customer Care
Don’t touch this place!
Don’t touch this place! If you like to book a camper van, pay the full amount, and then look forward to using the camper….. don’t go near this company. They have changed the hire dates without even telling me (only noticed when checking booking) and then charged hundreds of pounds to remove one day off the end of the booking! Can’t be trusted and not reliable at all.
28 maart 2023
Review zonder uitnodiging
Antwoord van GoSee
Dear Mr. Cope,
Thank you for taking the time to review your experience with us. We value your feedback, and we apologize for all the miscommunication and inconvenience this has caused you.
Upon reviewing your reservation, we have discovered that there was a technical issue with amendments to your booking which resulted in an unexpected change of dates. I would like to sincerely apologize for this and to let you know that it is being addressed so it does not happen again in the future.
Please note that the cost of the amendment is $25NZD not hundreds of pounds. There was a system error that resulted in multiple payment deductions, and this is where the confusion comes from. Please know, the amount in the transaction summary is not your final rental voucher.
Thank you again for taking the time to contact us and we hope you will enjoy your motorhome holiday.
Kind regards
Roxana
Customer Care
GoSeeTravel team
GoSeeTravel team, especially Loma & Aish organised my first booking and later listened carefully and organised an extension amendment with very reasonable pricing. Communication was excellent, Thank you GoSeeTravel team....
28 maart 2023
Antwoord van GoSee
Hello Paul,
We’re so happy to hear you had a great booking experience with us. Our whole team works very hard to keep our customers happy. Loma & Aish will be delighted to hear about this.
Enjoy your motorhome trip!
Roxana
Customer Care
I hired a car to pick up at…
I hired a car to pick up at Tullamarine, on arrival the office was closed so cancelled the car hire. I am trying to cancel the insurance paid now and have been on Gosee and chat line to talk to someone goes nowhere as it’s all automated and they ask same question over and over. I have left email also but never any contact back, would not use either of these companies again. Valma Griffin
24 maart 2023
Review zonder uitnodiging
Antwoord van GoSee
Hello Valma,
We’re sorry to hear that you had to cancel your reservation with us and thank you for leaving your feedback.
Upon reviewing your booking in our system, it shows that your booking has been successfully canceled and a full refund was actioned immediately. Please be informed that it usually takes 5-7 working days for this money to be released to your account.
I can see that you have been contacted by our customer care team and that they have also emailed you a full transaction summary.
We work very hard to satisfy our customers and to continuously work hard to provide the best service possible. We hope that you will reconsider your review and that we can earn your loyalty in future.
Roxana
Customer Care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.