GoSkippy Insurance Reviews 

I'm very happy with the service, everything was really simple to set up. Definitely recommend.

Very good customer service and so happy with the price thanks

I bought comprehensive insurance included all the services they listed and when I called them for an emergency they said it's not covered!
Now when I asked them cancel my policy, they stopped picking up my call!
My question is why the h*ll we pay premium? Just to hear a sorry in time of emergency? And when we want to leave they try to rip-off as much as they can!

Quick, easy and straigh forward!!!

Satisfactory

The efficency of setting up my insurance and the low cost of my insurance seemed fair and reasonable.

Was fairly straightforward to arrange insurance. Good price and lots of things included.

Very good customer service

Fast process, quick answering customer care support and low cost.

Great customer service excellent

Purchased 28 days before my insurance was due everything was fine quick and easy to do price was the cheapest by over £200 only annoying things was i couldn't view the documents until 2 days later and the policy doesn't cover driving other vehicles even though it is a fully comprehensive cover apart from that everything was smooth sailing and head ache free that and saving money are the most important

I made a renewal of my car insurance recently and its way cheaper than previous provider price way service way all is easy ans so simple

Disappointing customer service on the very first day
I purchased a premium from GoSkippy today and needed some help, so I tried calling their customer service. Unfortunately, I was left waiting on the phone for 26 minutes without anyone answering my call.
It’s quite disappointing and frustrating to experience this level of service on the very first day after purchasing. I was expecting to be able to get support when needed, especially as a new customer.
This experience has definitely given me a bad first impression of their customer service. I hope this isn’t an indication of what to expect going forward and that they improve their response times.

Not happy at all. As a previous policy holder and a current policy holder on my partners car i am disgusted at how things have gone today! I contacted via live chat to add a car to my policy, was told they don't do multi car policy, fair enough so I asked about a new policy and if i needed to pay a deposit AGAIN! was told yes, which makes no sense if I am already a policy holder with them. The guy had no idea how to communicate and told me to do a quote via the page, page would not do me a quote so I phoned... the caller had no idea how to communicate AGAIN! Told me the system was down, call back in an hour. I was due to collect my new car at 12pm today!! I call back at 1pm, system still down !!!! What an absolute shambles... I've had to pay costs now for not being able to collect my car and I can guarantee they will giving me the worst quote going, considering I am a loyal customer I would appreciate an excellent price and no deposit for a new policy especially for all this hassle its bought today! If not I will cancel my other policy and go elsewhere.

DO NOT BUY CAR POLICY FROM GOSKIPPY

My customer ref: 00MBNF05PC01

Received the cancellation email from goskippy due to not providing required documents (driving record of me and my partner). All emails they sent were in the spam/ junk folders so it wasn’t my fault. They never called me. When i called the customer care today they saying they did text message me. But they never. Will escalate this issue with the financial ombudsman service. This is not acceptable at all. TO WARNING TO ALL DRIVERS. Please DO NOT BUY POLICY WITH THE GOSKIPPY. ITS CHEAP BUT NOT WORTH IT. BETTER TO PAY EXTRA AND GET BETTER SERVICE

There are plenty of 5* reviews for the easy and value for money process initially to take out a policy.
These customers may change their minds if they unfortunately have to make a CLAIM, as it's a total SHAMBLES.
They use an initial call centre in South Africa, with a very poor call quality, and they won't transfer you to a UK person until they have gone through the whole story. After almost 2 weeks, with no positive progress, I have gone through the story 8 times so far.
Problems:
1. Following minor rodent damage to the engine bay wiring, identified by my local dealer, I was allocated by the claims handler for my repair to a different garage, who when I called said they do not deal with my car brand.
2. I had to call the insurer back and was allocated to another reasonably local repairer, who then said exactly the same as the first repairer.
3. I had to call back and was then allocated to a third repairer who are 2+ hours away., which I was not happy with.
4. I then reluctantly accepted a fourth repairer which is almost 2 hours away. I have just heard back from them that they do not want the job, as there's no bodywork repairs involved!
5. I have also received a request for the V5 from the Total Loss team. The car is worth £40,000 and the dealer estimated cost of the repair is £1500!
6. I requested to speak to a manager, who has escalated it to her boss. They have now agreed to have the work done at the original local dealer who had the car 10 days ago!
7. The dealer has produced a further quote, which is £300 cheaper than their initial estimate, but I am now informed that the insurer’s engineers take 3 to 5 working days to get around to approving the claim which will cost them £240 net of excess!

Unbelievably inefficient.

I have had to make all the running, just to try to find someone who the insurer says will repair my car, only to find four times that they won't.
No proactivity whatsoever.
All in all, a highly stressful and frustrating two weeks so far caused by a very poor customer experience, and still no car.

Following the standard reply below, I have provided full details to their Complaints Team, but apart from an initial holding email and phone call hoping to reply in 3 days, I’ve heard nothing further one week later.

In the end, I have cancelled the claim.

Good service

Avoid! Absolute scammers! Increased monthly payment by £20 after the policy stated with no valid reason!
Didn’t send out a renewal just automatically renewed wouldn’t take calls to stop renewal,trying to extort cancellation fees for a renewal that was not wanted!! Absolutely disgusting company!

I done a few quotes for my car insurance, go skippy came back everytime cheaper, ive been paying over the odds for my 1st 2 years of driving. It's nice to finally be able to not pay mega money out. I had an issue before my insurance even started with them and within an hour it was all sorted and everything was fine. If its going to be this easy and simple I will stick with them for a long time:)

Easy to sort insurance and great value