Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... Toon meer
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Lees wat reviewers zeggen
As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... Toon meer
After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... Toon meer
Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... Toon meer
Bedrijfsgegevens
Over Grae Cove
Geschreven door het bedrijf
Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.
🍃 All Linen, All Season Long
- Comfy Chic
- Premium Quality
- Everyday Prices
✈️ Complimentary Shipping
- 30 Day Free Returns
- Free Shipping Over US$79.00
Discover the Premium Linen You’ll Love For Life at graecove.com.
Contactgegevens
611 Gateway Blvd, Suite 120, South San Francisco, Verenigde Staten
- service@graecove.com
- graecove.com
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Beautiful well-made high-quality linen…
Beautiful well-made high-quality linen blazer. Thank you! I only wish you made it in different colors!
Poor Return Experience
The website states a 24-48 hour processing time when a return is started by the customer. I waited a full week, 5 business days, and genuinely only think that I heard anything because I reached out to customer service asking when I would get an update. The response I got was basically just "we do each one manually so it takes time" which is fine but don't have a time frame on your website. It really made me angry and turns me off from ordering again from Grae Cove.
Edit per Grae Cove's response - The issue is NOT with the refund timing, it's how long it took to even get my return processed on their side. Absolutely not okay. Also the sizing is not inclusive for anyone with a large chest which is unfortunate.

Antwoord van Grae Cove

Antwoord van Grae Cove
The material is very good
The material is very good. I love the stitching and the styling. The shirts are loose. I normally wear medium.Next time will order small.
Very easy online shopping and the…
Very easy online shopping and the quality of the linen plus the true to size wear have made me a forever customer.
I liked the material and style
I liked the material and style. But like I said the size Latge is too big for me that’s why I returned it.I just need my refund back. Thank you.

Antwoord van Grae Cove
One of the tops is much larger than the…
One of the tops is much larger than the other. Both were ordered in the same size L.
The quality is excellent and clothing…
The quality is excellent and clothing is as it looks online. Customer service was also excellent when I needed to exchange.
Annoyed
The dresses are too small and the fabric is very thin - can see straight through it. My understanding was that Grae Cove accepted returns, but instead of issuing a return label, I received a negotiation for the return. Very frustrating communication process.

Antwoord van Grae Cove
Just got my order today
Just got my order today. I’ve waited for quite a bit as the first order was lost in the mail but it’s not the company’s fault. Customer service was really good and friendly. They are prompt to replace the order once they confirmed the package is not going to arrive. Quality looks good and I’m excited to try them on.
Well made clothing
Returns a sham!!!!
I went through the procedure of return to no avail. E-mailed them to send a return address with no reply. Emailed again....no reply. Just a waiting game now. Such a shame because product was good. Just didn't fit.

Antwoord van Grae Cove
Lovely top
Lovely top, such a gorgeous colour and great quality. Fits very well. Love it.
Great fit and quality material
I was a bit nervous to buy something from a social media ad but I gave Grae Cove a shot and I’m glad I did. If you follow the size chart you’ll get a great fit. I bought two wrap dresses, one green and one navy. The linen is substantial and doesn’t wrinkle too much. And it’s very soft. I’ve received so many compliments from people at work! I will definitely be ordering from here again.
The dress is beautiful
The dress is beautiful! Great quality and fits true to size. Definitely will buy from them again.
Well tailored clothing
They delivered what they promised. I am 5’6”, 123 lbs. I am usually a small but took a medium as the size guide suggested. Arrived in 10 business days, nicely packed. Length and fit were like on the model. Very nicely made, well cut dress. Color green is attractive. Linen seems good quality. Haven’t yet washed it.
No return possible
I tried to submit a return with in the 30 days and never received a reply from the company. I'm not sure why the website won't just let you return an item and a team member needs to review it, guess that's how they keep your money.

Antwoord van Grae Cove
Great quality!
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