Grant UK Reviews 2.585

TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

The vortex external boiler is SO complicated to programme. I have read and reread the instructions over 100 times and I am still unable to programme it to my satisfaction. The CP4 booklet should be r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

One of their heat pumps had been installed in my new build home in 2024 but had never really heated the house properly. After a recent cold spell when the heat pump iced over and was hardly giving any... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

If you want an Air Source Heat Pump system, look no further than Grant UK. A family run Company with five star Customer Service, available by phone or email. Paul, the Technical Support Manager dea... Toon meer

Beoordeeld met 5 van de 5 sterren

Grant boiler working very well, we should have replaced old one years ago. Grant recommended installer was excellent. Home Heating did the install very efficiently.

Bedrijfsgegevens

  1. Ketel- en verwarmingsdienst
  2. Boilerfabrikant
  3. Boiler leverancier
  4. Verwarmingsapparatuur leverancier
  5. Leverancier van apparatuur voor zonne-energie

Info over Grant UK

Geschreven door het bedrijf

Sustainable heating systems will be central to the country achieving its collective goal of net zero carbon targets and this is why producing highly efficient heating products is at the heart of everything Grant UK does. For over four decades, the Grant brand has been synonymous with innovative heating technologies from market leading oil-fired boilers through to its comprehensive renewable heating ranges. Today, Grant UK’s product portfolio is full of choice to provide efficient, reliable, sustainable heating solutions, including air source heat pumps and hybrids, to suit the needs of lots of different homes. Customers can turn to Grant UK for the supply of their heating system as well as comprehensive support, from pre-installation advice through to after-sales and technical care.

Contact Us
Service Plan
Knowledge Hub
Renewables
Oil Boliers

Contactgegevens

4,2

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Happy with the boiler

Happy with the boiler - not happy that there are so few approved installers in order to get a competitive quote for the installation. No complaints about the installer, just the lack of competition.

16 november 2025
Beoordeeld met 5 van de 5 sterren

Major Problem....Sorted.

Oliver and the team at Grant were extremely helpful and professional when our Grant air source heat pump developed a major fault. Rather than try to repair it, they sup[plied and fitted a brand new unit quickly and efficiently.

13 oktober 2025
Review zonder uitnodiging
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Antwoord van Grant UK

Good morning Gail, thank you for taking the time to leave your 5* Review! I've passed your comments onto Oliver and his management.

Beoordeeld met 5 van de 5 sterren

excellent customer support

I had excellent customer support from Jamie today, he talked me through exactly what to do in order to get my heat pump working most effectively and answered all my questions.
We’re really happy with our system and it’s great knowing there is fantastic customer support on hand.

8 december 2025
Review zonder uitnodiging
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Antwoord van Grant UK

Good afternoon Josephine, thank you for taking the time to leave your 5* review! We've passed on your great comments to Jamie and his manager.

Beoordeeld met 5 van de 5 sterren

Very efficient oil boiler

Replaced the old oil boiler with a Grants Pro External Condensing Oil Boiler and have to say, what a great inprovement. Quieter, smaller, far more efficient and very easy to use. The ten year warranty is a bonus.

6 december 2025
Review zonder uitnodiging
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Antwoord van Grant UK

Hi Bruce, thank you for taking the time to leave your 5* review!

Beoordeeld met 5 van de 5 sterren

Baffling Problem

I had some problems with the baffles in my boiler and the Technical Team at Grant responded quickly to my enquiry and provided helpful information.
Technical Support Manager Paul Applewhite went beyond expectation to solve my problem.
First class service from a reputable company.

5 december 2025
Review zonder uitnodiging
Logo Grant UK

Antwoord van Grant UK

Hi David, thank you for taking the time to leave your 5* review! We've passed on your fantastic comments to Paul.

Beoordeeld met 5 van de 5 sterren

Excellent Boiler.

Boiler fits well into the space and provides plenty of hot water & central
heating.

3 november 2025
Logo Grant UK

Antwoord van Grant UK

Good afternoon Kathleen, thank you for taking the time to leave your 5* review!

Beoordeeld met 5 van de 5 sterren

Thank you

Thank you to Georgia, Oliver, Jess, and John for saving the day for me when I was at a low ebb. Everyone uses the phrase 'above and beyond' so lightly these days but in this case it was true. Thanks to them literally going out of their way for me I have heating again. Thank you again 'dream team'

8 november 2025
Review zonder uitnodiging
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Antwoord van Grant UK

Good Afternoon, thank you for your 5* review! We've passed your fantastic comments onto Giorgia, Oliver, Jess and John.

Beoordeeld met 5 van de 5 sterren

On the ball oor Mark

Hiccup sorted RCBO info updated Happy now thank you Mark

28 november 2025
Review zonder uitnodiging
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Antwoord van Grant UK

Good morning, thank you for taking the time to come back and edit your review! We're pleased to hear Mark resolved the issue. If you have any further queries please do not hesitate to contact us.

Beoordeeld met 1 van de 5 sterren

We had a boiler installed 5 years ago…

We had a boiler installed 5 years ago when we moved into our house, then it was revealed to us recently that it had a hole in it. Five years didn’t seem very long for a boiler. One year out of warranty which was quite frustrating.

28 oktober 2025
Logo Grant UK

Antwoord van Grant UK

Good afternoon Darren, we appreciate you taking the time to leave us feedback and are sorry to hear of you are disappointed with your Grant Boiler. We do take all complaints seriously and will pass your comments onto the relevant departments.

Beoordeeld met 5 van de 5 sterren

Quiet and efficient

Been up and running for a week now. Fast heat up and quiet running. Much more efficient than my 20 year old boiler it replaced

23 november 2025
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Antwoord van Grant UK

Good afternoon, thank you for your review. We are thrilled to hear you are happy with your new Grant Boiler!

Beoordeeld met 3 van de 5 sterren

Large house with one heat pump.

The heat pump was installed in my house which is rented. The tenants tell me that it cannot heat the house any more than 19.5º. The engineer told them that it's because it's a big house - 4 bedrooms, 5 bathrooms, spacious reception rooms etc. They are happy with this but I'm wondering whether it should be able to get it a bit higher. Also I hope that when it gets really cold that the temperature will stay at least that high.

3 oktober 2025
Logo Grant UK

Antwoord van Grant UK

Good Morning Charlotte, thank you for leaving your review. Can we ask you to copy the below link into your browser and fill out the form? We can then discuss with you how to better optimise the Heat Pump.

https://bit.ly/3Zo7ejn

Beoordeeld met 3 van de 5 sterren
Logo Grant UK

Antwoord van Grant UK

Good Morning Mike, thank you for leaving your review. Can we ask you to copy the below link into your browser and fill out the form? We can then look into this for you.

https://bit.ly/3Zo7ejn

Beoordeeld met 5 van de 5 sterren

Reliability

Boiler functioning reliably.

15 oktober 2025
Logo Grant UK

Antwoord van Grant UK

Good morning Ian, we are thrilled to hear you are happy with your Grant Heating System!

Beoordeeld met 3 van de 5 sterren

Boiler installation was 4 years ago

Boiler installation was 4 years ago. Still working fine but had to replace all 4 brass pump valves. Luckily I'm mechanically skilled or I would dread the call out cost

6 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a fault with my heat pump

I had a fault with my heat pump. Georgia was so helpful and patient with me and organised a professional called Nial to visit. Nial fixed the problem with calm effiency. He very patiently explained what had happened. I would definitely recommend. Thank you Georgia and Nial

4 november 2025
Review zonder uitnodiging
Logo Grant UK

Antwoord van Grant UK

Good morning, thank you for taking the time to leave your review, we're thrilled that your Heat Pump issue is now resolved. We have also passed your fantastic comments onto Giorgia and Nial.

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