HOUSE OF BBQ INNOVATIONS Reviews 

320
•
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 1 van de 5 sterren

Company changed their terms of services years after I brought my BBQ and refuse to honour their lifetime guarantee. Avoid at all costs

Beoordeeld met 5 van de 5 sterren

Amazing customer service. After researching the Grden Kamado + for several weeks i took the plunge and jumped at the opportunity to buy a black edition when seeing a post on Instagram. Christian provi... Toon meer

Beoordeeld met 5 van de 5 sterren

Wow, this is such an epic piece of kit. First bought a Kamado from Aldi 2 years ago and progressed towards this ultimate item - Kamado +, the accessories, the soft close lid, the lid catch etc plus th... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic. Customer service and communication has been excellent. Even more impressed with the V2 in the flesh. High quality all round. Easy to put together and super efficient. I’m particu... Toon meer

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3,7

Gemiddeld

TrustScore 3.5 uit 5

320 reviews

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3,7

Alle reviews

(320)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Not yet Received

Not yet Received. NOT Good

19 november 2022
Logo HOUSE OF BBQ INNOVATIONS

Antwoord van HOUSE OF BBQ INNOVATIONS

Hi Graham, We understand your frustration, but leaving a 1 star review without even contacting us to let us know your order hasn't arrived isn't usually the correct process. If you just gave us a quick message on Live chat we would of sent a replacement without blinking an eyelid. Your replacement has already been picked and will be with you in 1/2 days.

Have a lovely day,
Christian

Beoordeeld met 5 van de 5 sterren

Great customer service! Great product!

After a lot of research and a chat with customer service I decided that Grden was the company I wanted to purchase my bbq equipment from. I received the kamado a few days later as agreed everything was simple to put together out of the box (although very heavy) with the instructions and online installation video. I have been using it more than once a week for a few months now and I’m just so happy with it I really wanted to share my great experience with others! Thank you to the guys at Grden

4 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GRDEN - brilliant service thank you

We bought our Kamado grill (large) nine months ago from GRDEN, and they provided an excellent service; very happy with it and so much fun to cook on. For some time now we have been using this horrible charcoal you buy from garden centres. Always wondered why we got such a bad burn. Been using the British-sourced charcoal from GRDEN and it is a totally different ball game. Lights well and gives a great burn so pleased with it. Ordered a 10Kg bag and it arrived the next day. Highly recommend this company for their service and support and am very pleased to buy superior British-sourced charcoal. Highly recommended and trustworthy company to do business with.

23 september 2022
Beoordeeld met 5 van de 5 sterren

Grdn Kamado+ purchase

If only my cooking skills were on a par with the service from GRDN! Bought the Kamado+ on 26th Aug and delivered on 1st Sept after the bank holiday. I had a small issue with the handle which was replaced after a quick email to their customer services. All pieces are top quality and well worth the purchase price.

26 augustus 2022
Beoordeeld met 5 van de 5 sterren

awesome grill above all expectations

Right lets get started, i have waited for a well over a year to write this review because i wanted to know what i was talking about and its an expensive item.
I opted for the "large all in package" it came with everything! rotisserie, dutch oven ,multi level grill, iron grate and plancha, there were supply issues when i ordered as you would expect in a pandemic but all orders were fulfilled in the end.
When i was looking into a kamado i was told that all ceramics are not equal on a bbq facebook page when i said it seems most of the eggs are made in the same place in china, and the leading brand would be superior, well over a year later and my grill has not even got crazed glaze ,it is under cover and does not get rained on but even so crazing is expected and classed as the "norm" and i haven't got any.
I cook on my grill usually twice a week, ribs, beef or pork belly being the usual, set the vents to achieve 120 and thats where it stays, no burning food, no fluctuations at all, its amazing, every ones a winner .
Fuel use and this is the big selling point, after a 6-8 hour cook shut down the vents this thing goes straight out, the next day two thirds of the charcoal are left in the basket to use again? its so frugal on fuel its cheaper than using your cooker.
Finally its self cleaning! i only have done it once if you light it and take out the center top cap it will fly up to 450+ very fast burning out any residue, i take out all the racks when i did this.
Negative points? well the ash catcher seems a bit pointless i removed mine and just rake out the ash into a metal bucket, also the top vent did used to stick but after cleaning off the paint from the inside its cured that.
I recommend the Grden grill 100% its really upped my cooking game big time and over a year later has not shown any signs of deterioration what so ever which is fantastic, there seems little point in paying over twice as much for the same thing with j o e in the name! how the guarantee pans out i dont think i will ever need to find out.

3 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service with a split order

Stocking up on charcoal but their stock was low, so GRDEN split the order and sent out what they had and followed up with rest the following week, meaning i wasn't caught short at the weekend. They didn't have to do this, but it really was appreciated - great service!

8 augustus 2022

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