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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Un immense merci à toute l'équipe de Great North Visa pour cette année passée à vos côtés dans toutes mes démarches administratives. J'ai eu la chance d'avoir de superbes échanges avec vous,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Obtention du visa de résidence permanente grâce à Great North Visa. Ils ont soumis notre dossier, nous avons eu quelques demandes complémentaires du gouvernement mais 90% des papiers étaient déjà dan... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Nous avons obtenu un permis de résidence permanente grâce à Greath North Visa. Pour choisir ce visa, nous avons été aidés selon notre profil et notre recherche sur le type de visa qui nous conviendrai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great North Visa, m’a accompagné tout au long de mon procédé, concernant mon visa. Ils m’ont aidés à comprendre et à avoir les documents nécessaires pour vivre mon rêve canadien ! Malgré des déma... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Immigratie- en Naturalisatiedienst
  2. ook in
  3. Juridische dienstverlening

Geschreven door het bedrijf

Great North Visa is an accredited immigration consultancy. We can assist you with any type of visa: work visas, PR visas, business visas, student visas, Working Holiday visas, and more! Our team of professionals is readily available for any inquiry.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

151 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,2

Alle reviews

(151)

8 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Poor service from the start

We had a really poor experience with Great North Visa as we tried to get started on our process.

TL;DR: They were rude, unwilling to answer questions, and condescending.

They wanted us to be ready to get started from the moment they called us and were unwilling to answer questions about what the process was like or what to expect. The account manager who called seemed miffed that we were wasting her time by having questions instead of being immediately ready to sign up. She said she would send a follow up email but did not. I went to the website again hoping to get another person. She called back and expressed how difficult the process was and that there were sixty different types of visas and pushed us to sign up, but again would not answer questions about the process or even who would be on our team representing us. She was very condescending and seemed irritated to be asked questions and when I told her she was acting like I was ridiculous for asking, she basically said I was, though if I am going to spend $800 on their service and $3000-$6000 to immigrate, I would like to know what expertise is being represented within their service. I really would want a service that can answer basic questions, like who I would be working with and what the process is like, and is willing to answer them without being demeaning.

Regarding their below response, I had already reached out twice about getting a different account executive but didn’t hear back until I left a negative review--I gave them my information after the below message and still haven't heard back from them. They say I was assigned Emma but I never received a call or email from her, and Great North Visa has not reached out directly.

29 september 2021
Logo Great North Visa

Antwoord van Great North Visa

Hi there,

Thank you for sharing your feedback.

We're sorry to learn that this has been your experience with us.

We place an emphasis on providing quality and transparent customer service. It is our aim to facilitate the immigration process for our clients, and our consultants and reps are professionaly trained to do so.

What you describe is completely out of line with our policies and standards. We would like to look into your case and resolve any issues you encountered with our service.

Would you kindly provide your phone number or case number? Alternatively, you can send us an email describing your experience with us so we could make any necessary improvements.

Thank you and all the best,

Great North Visa
_________________

Hi there,

Thank you for providing more information.

After looking into your case, this is what we found:

Clara was your first consultant. After your conversation with her we assigned you to Emma, as per your request for a new consultant on September 29th.

We understand that her responses to your inquiries were not to your satisfaction and we will make necessary improvements to ensure that inquiries are answered in a clearer way. We are sorry to learn that this has been your experience with us and invite you to continue the process with us and open a fresh page. If not, we wish you the best of luck moving forward and a smooth immigration process.

All the best,
Great North Visa

Beoordeeld met 1 van de 5 sterren

They are fraudulent people …

They are fraudulent people creating fake reviews and not responding to people they defrauded.

They don’t stay in Canada or know anything or have identification with Canada immigration. There scam me of £8000 did nothing, stopped responding to emails and calls.

27 september 2021
Review zonder uitnodiging
Logo Great North Visa

Antwoord van Great North Visa

Hi Otosebaba,

Thank you for your review.

Learning about our client's personal experience with us allows us to improve and grow.

We would like to resolve any issues you encountered with us. Would you kindly provide your phone number or case number so we could look up your account?

Beoordeeld met 1 van de 5 sterren

Avoid them by all means, I have a problem with this Company not…

I have a problem with this Company not responding to emails once payment goes through but prompt to respond before payment or any transactions calling every now and again. Please respond to emails and refund customers if they state they no longer require your services due to lack of trust its not a good indication when you start ignoring your customers after taking money passing them from pillar to post WTH!

At some point I couldn't respond my Account was hijacked I guess a hacker in your team until other bad reviews popped up.

Regarding my response to two of their query below, you have been ignoring my response since 26th September, 2021 and only bothered to respond after other bad reviews popped up what a terrible service !!! You only responded to my review complaint two days ago 4th October,2021 since 26th September, 2021? what a joke!!. You have my telephone number and reference you know what am talking about your case manager called took payment and then disappeared into thin air and stopped responding to my messages and someone else rang me ( I got all your names on email btw) and tried to offer me 1000USD after taking 3200USD (which was a hidden charge) + 750USD ( initial charge) for some baseless evaluation which IRCC does for free; it only costs CA$825 processing fee per adult for Express Entry if one is eligible under any category and gets an ITA (Invitation to Apply) and you even tried to force me by saying I agreed to your terms on an online Ad when i never signed nothing you said we need to pay first before you can start the process! you are jokers!!
I have an unsigned Docusign on email asking for passport, copy of bank card front and back ( who does that?) and other documents like CV no optimised CV to Canada standards like you earlier said any CV could do at that point after I asked for a cancellation and refund the next day after you took payment you promised to get back to us within 48hours and stopped responding to messages; straight away I smelt a rat the DocuSign link has now expired and you never offered the service I never signed no documents with you to start with you were only quick to charge upfront and can't outline what's next how on earth? its daylight robbery!!! You are scam judging by latest negative reviews the rest of the good reviews must have been written by people within the same organisation judging by the dates they were all written in August/September 2021 Canada wasn't even open for travel at the time uptill now except essential travel; this is on Canada Immigration official website they are only issuing Visas to people travelling to do essential work, or to unite with family members or dying family (I have family in Canada who are Citizens for more than 25 years) and Permanent Residency at the moment is issued only for Canadian Experience (for those with work experience already in Canada not outside) or those who had PR before Lockdown but couldn't travel. You admitted that you delayed why was that? and you are now asking for phone number or reference go check your emails its there! You know what am talking about up till now you have not resolved the problem you tried to pass me to different folks from pillar to post and tried to offer less i.e USD1000 meanwhile you took $3200 + $750 = USD4750 in total that's what you took off me what a rip off!!. I see someone here saying you tried to charge them USD 5000 upfront and then another USD5000 a month later? Really? Sheer greed? I doubt if you are licenced by IRCC if you are , you are just in it to scam people there are quite some evidences here already; you have a dot co.uk domain i doubt if you are based in Vancouver even on Instagram you follow no one why? Because you are scam period. The 5 star Reviews must be fake. Anyone reading this should avoid them by all means before you get scammed big time and they will be pretending to respond on here using cheap talk and practically doing nothing in theory to resolve the problem just buying and wasting victims time😡.
Regarding my response to their last response here ; I have an email from you offering USD1000 as last and final offer!! stop lying and misleading the public by saying my case is still under review I give honest reviews based on my experience with your Company; I have evidence to prove everything I'm saying. Give a full refund stop robbing unsuspecting people who tried to patronise your business its bad enough for the reputation and integrity of your organisation! I know many people I could have referred but not the way things stand at moment with all the hide and seek that you are playing

In response to your last reply, I didn't see no 20page evaluation stop making factless statements that cannot be backed up by any substantial evidence

24 september 2021
Review zonder uitnodiging
Logo Great North Visa

Antwoord van Great North Visa

Hi Rozy,

Thank you for sharing your feedback. We apologize for the late response.

We would like to look into your complaint and resolve any issues you encountered with our services. Would you kindly provide your phone number or case number?

Great North Visa
__________

Hi Rozy,

Your case is still under review. We will respond promptly as soon as we have completed this process.

Sincerely,

Great North Visa
__________

Hi Rozy,

We have now finished reviewing your case. According to our records, this is what we found:

You paid for a Visa Evaluation on September 10th. It was sent to you on September 17th, which is within the time frame in which we are committed to providing this service.

As you may have seen, based on the 20+ pages of the Evaluation, it's a comprehensive assessment detailing the immigration programs you qualify for based on your background. The Evaluation allows us to determine the most suitable pathways for our clients and startegize a full immigration plan.

Based on this Evaluation, your account manager explained what immigration program you qualify for and the costs for this process, should you hire our services. On September 20th you asked to freeze the process, which we did. On September 23rd you decided to continue the process with us.

The docs you were supposed to sign were sent to you immediately after that conversation. Unfortunately, they never reached you and we realized our mistake after the weekend, on September 27th. We resent them to you that day. For that we deeply apologize, as this is not regular procedure.

We then received your request to cancel the process and receive a full refund. Hannah called you on September 29th to discuss your request.

Considering the circumstances of this case, we have forwarded it to upper management for further review. We will contact you earlier next week to resolve these issues and your request.

Sincerely,

Great North Visa

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