Greenhalgh's Craft Bakery Reviews 555

Has anyone else noticed that Greenhalghs has increased their prices AND at the same time, cheaped out on the ingredients? Your pastries all taste like old pig fat these days. In the past, I could tell that the pastry was made with butter. Nowadays, everything you make tastes cheap and nasty. The crumpet loaf, although still makes delicious toast, has shrunk (getting six and a half slices, not eight). Even the confectionery section has gone down the pan. Boring with no variation, and cheap tasting also. Sandwiches are uninspired, to say the least. I have had deliveries from every Greenhalghs in Bolton. All of the stores are terrible.

Friday 15th May visited the Cheadle shop.
I ordered a flat white coffee . I could not believe my eyes when the coffee machine stopped. The lady poured the spill tray contents into my cup.
I asked her if she had just poured the spill tray into my cup she said she had that some of the coffee missed the cup.
I refuse to have that cup and she made another cup this time with no spill content.
I was so put off that I couldn’t drink the coffee or the food I purchased.
I’m really disappointed that any catering company would do that .
I will also look to take this further.

I ordered a three cheese maxi sandwich at a cost of £5.88 to be delivered. I received a muffin with a small slice of cheese and a pile of lettuce, no other salad items. I'm very unimpressed and will probably not order from this shop again. I'm disabled and struggle to prepare food at home but could manage to make a lettuce sandwich at a far lower cost. The drink delivered was also incorrect

I had Greenhalgh’s today and they have just introduced some new food to their menu. So, I tried the chicken Kiev pie, the salt and pepper roll and the tomato and spring onion quiche. All of which were excellent and very flavoursome. I hope they keep them on the menu!

There was nothing in the store at platt bridge, very poor selection of everything. To be told if needed a traditional pasty mid week you had to order it on a Saturday my husband had a ciabatta mint lamb and cheddar, the filling was tasty but the ciabatta was well over cooked. This is a new store, I will return my custom back to Galloways.

I always use Greenhalghs when I need to send a gift to a friend or family member. I recently sent some school cakes and crumpet loaf and they absolutely adored them! A great delivery thank you!

Bought 8 Lancashire Pasties online...oh dear . What an expensive mistake!
Besides being very small, the filling is mainly mashed potato (probably instant mash) with a hint of mince and veg.
Avoid like the plague...
Put them in freezer for when I get desperate...

Expensive nad now mainly pastry with minimal filling. No wonder so many or now choosing carrs instead. The amount of pastry is ridiculous. Last time I ever go to greenhaulghs.

Party pies full of filling and very tasty too.

£3.45 for a cup of tea to take out, your a rip off. This was in Bolton.

I ordered a buffet for 25 for my Mum's Memorial. It was incredible and suited the location in my Mum's Care Home. It was quality food and enjoyed by all who attended, Thank You, also to the Staff at Brackley St Farnworth, who were brilliant when collecting the food.

I've ordered twice from here now and the food has been great.
Bread rolls-awesome
cheese pasties- nicest I've tasted
meat & veg pasty(flat) s/c pastry-nicest I've tasted
steak and gravy pie-awesome
I've had quite a few other things and they have been really good, sweet desserts are also very good.

Will be ordering again.

Wherever there’s a Greehalghls there will be a Galloways or Greggs near Greenhalgha are far too expensive these days. They have priced themselves out of the market. Due to greed. Stop wasting your hard earned money and try the alternatives.

Absolutely rubbish, can’t deliver my order, known all day and never contacted me, can’t refund me, as lady at customer service doesn’t do this???? Stated it will be delivered tomorrow when I’m away for a week???? STAY AWAY

On christmas eve, me and my mum went to the Greenhalghs in Stockport to pick up her order of pies for christmas. That night my mum ate one of the cranberry and turkey pies, when she started to eat it she commented that it tasted salty. By the very early hours of christmas day, my mum was really unwell with food poisoning. We know that it was the cranberry and turkey pie which caused it, because that is the only thing which my mum ate that day, that neither me or my dad did. It ruined our christmas day, because we had to cancel our plans and today (boxing day) my mum is still not well with her stomach. If these pies are meant to be freshly made, then how has this managed to occur?! Having had these pies for many years, this will be the last time that we use Greenhalghs for anything. Just hope that not too many other people will have become ill over christmas due to the cranberry and turkey pies.

Online order of over £40 butter pies, frozen immediately on delivery but on defrosting over a month later the bottom of the pies were moldy. Customer service insist they only send fresh pies and as it was long after delivery they didn't want to know. I explained I wasn't looking for any refund on the order but the pies were moldy and it shouldnt happen. It's concerning they wouldn't check the batches, want to see the photos, or check how this might have happened, insisting it was my fault. Their online contact form doesn't work so they may be missing issues. Obviously won't be buying from them again.

I went to bromley Cross for some lunch with my work colleague, to be insulted by a member of your staff, when I was curious how much the sandwich was , he replied if you need to ask you should not be in this bakery , the lad had a real bad attitude to our custom , will not be going again

I was very disappointed today when we called into the Ormskirk branch. I was served by a young man who I felt was quite rude to me. I bought two Halloween biscuits and paid by card. The card reader machine wouldn't pick up my card straightaway and I didn't have my glasses on so couldn't see the message on the screen. I asked if it had gone through yet as there was no indication from the card reader or him (and the till is at the opposite end of the counter to the card reader for some reason probably to do with WiFi signals). Rather than just telling me that it had gone through or politely coming over to read the card reader screen, he actually said in a sarcastic tone 'I don't know, I can't see it from here'. How I kept my cool I don't know. We were all flabbergasted to be honest. What a rude response. I'm guessing he was new to the job as he clearly has no customer services skills at all. He then leant casually back against the shelving behind the counter as he said 'see you again'. I replied 'doubt it' as we left. He basically humiliated me in front of the other customer who was waiting. I won't be using Greenhalgh's again.

Pity as the older lady who was working in there at the time wouldn't have spoken to me like this.

I have also sent this comment to the Greenhalgh 'contact us' form in their website.

I have been a loyal customer for many years. Not any more. I have had numerous deliveries and all arrived on time and with very little damage.
My last delivery was a disaster. I received no tracking information at all. Previously DPD or the Post Office were excellent.
I actually contacted Greenhalghs to ask if my delivery was going to arrive. I was assured that delivery could happen up to 18:00. It didn’t. It arrived the following day. The box was open. Since there were meat and dairy products in the box I refused to accept it. I had no way of knowing how it had been stored. I contacted Greenhalghs immediately and was told sorry and someone would contact me. They didn’t. I phoned them and was told that according to their terms and conditions I should have accepted the box. The attitude of the customer service department was aggressive and dismissive. No refund or apology. I will never use this company again.