Greenhalgh's Craft Bakery Reviews 555

Very happy ! Moved to Berkshire from Wigan in the late 70's. Regular 400 mile round trips for Greenhalghs meat & potato pies and puff pasties for me and mum. Just received my first delivery of puff pasties via eBay and me and my 87 year old mum very happy. Brilliant packaging, ice pack etc. Fresh and once warmed in oven absolutely lush ! Thank you Greenhalghs, i'll definitely be ordering again, you're the best !! 👍

Recently tried their beef steak pie in Chorley for the first time. It was very expensive and contained hardly any meat. It should be called a gravy pie as that's what it mainly consisted of. I won't be returning

I ordered a birthday cake for my daughter's 2nd birthday. When cutting the cake it completely crumbled inside and I was only able to find a small amount of servable cake. Most of it had to be thrown in the bin as it had no structure to it.
On reporting this to Greenhalgh's they offered to take the remaining cake back for testing. They later stated there was no problem found with the cake. I was offered a £10 gift voucher to compensate although I spent £56 on this cake and sent back a decent chunk for testing which means that I am now still out of pocket.

I would not recommend anyone buying a birthday cake from Greenhalgh's. I had a supermarket bought cake last year which was 100x better and much cheaper.

For such a 'successful' company their customer service is lacking and I will be reporting my experience to family and friends who will not be shopping at Greenhalgh's again.

Spent over £40 on a delivery. £6.99 of this on p&p to Oxford
Such poor packaging resulted in cakes completed damaged/bashed in.
6 pasties at room temperature as the insulated bag was open thus offered no insulation at all in during a heat wave and as they didn't arrive until mid afternoon, no idea how long they had been at this temperature.
The customer services team completely disregarded my concerns and sent an insulting partial refund only for the cakes.
Anyone from Bolton will know how Greenhalges have over inflated their prices for ultimately what are cheap products but this special treat for family was totally ruined by this and my nostalgic fondness for food from my home town gone the same way as the spoilt goods... in the trash!
Appalled.

Just been into the greenhalghs store in bury. My partner ordered two pizza slices but the pizza oven wasn’t quite warm enough. So we paid and said we would come back in five minutes after we had been to Costa. We were a little bit longer than expected and was just about to go back when one of the ladies came to us and dropped the pizza slices off. Going above and beyond. Absolutely excellent service and very kind. Thank you so much ladies

I have just bought a potato and meat pie. Only a trace of meat in it. Very dry. Very poor quality and poor value for money. Disappointed and will not recommend.

Decided try one of your steak and kidney pies. Overpriced but thought that must be for quality. I was wrong no kidney,no taste of kidney in actual fact no taste to pie at all

I ordered the large pies for a family gathering and they were perfect. Really tasty, served 6 huge portions and would have stretched to 8. I ordered via the Chorley shop and the staff were so helpful when I picked them up. Thank you!

Preston fishergate shop, staff very unkept hair left down not tied back over pies and cakes. One woman did not understand what a cheese and onion pie was. Staff just gazing out off the window no interest in the job at hand. Shop unclean dust on counter.. girls just talking about the weekend. And once served the pie was cold. Will never shop there again very disappointing indeed. Also no customer service skills mannners at all. This is disgraceful and staff should be taught hygiene amd manners 😡

I’m sad to be saying this as I’ve always used Greenhalgh bakery for years for pies and pastries ect. I ordered 2 plattersof mixed sandwiches for my granddaughters prom as I had many guests. The cost was high but it was more of a convenience for me. When we opened the platters the bread was stale the egg mayonnaise was disgusting. The prawns tasted weird the chicken and stuffing had a terrible taste to it and the tuna had a smell. I would definitely not recommend the platters but the pies and pasties are among the best

Visited Bolton store today. Pressured to order quickly when looking at the menu even though no one else in the store. Staff were rude. Got the order wrong. Returned order staff were once again rude when correcting blaming customer for the confusion, when really just to many staff got involved in a simple lunch order. Shame as food was nice in the end. Won’t be returning. Zero people skills and poor customer service.

First time order and all cakes were really nice.recommend this baker to everyone.just ordered another batch of cakes.well done to all at bakery

Amazing! Got my daughters birthday cake made her and delivered to the Bootle strand Liverpool shop , it was lovely!! Cake was amazing ! And staff in bottle strand are lovely!!!

just received my order and it's short . 1 meat pie missing somebody can't count, and 2 crumpet loaves several pounds down on what I've paid. waiting for a response but living down south it's a treat to have these delivered for freezing and disappointing that it'll be several months before we can reorder crumpet loaves and we don't have shops here in Dorset! disappointing.

I ordered the mystery sweet box and it arrived today! A great variety and well worth the £20! The products were packaged perfectly. I couldn’t be happier. Thank you Greenhalghs!

Fantastic service and wonderful products. The Cheese and Onion pies are full of flavour the Chunky beef soup is the best soup ever!!. Something for everyone!!!

Ordered pies they claimed was delivered. Supposedly left in a safe place. Look at the video. More safer space to leave the parcel. Called them to find out what happened. Met with a negative aggressive manner. Think twice before using this company. They obviously don't care about the customer. Sad really. I would also like to say. That I will not be getting a refund. It seems I'm not the only customer that has been told it was delivered and they had a picture. It seems from other reviews they have said the same thing. Basically they are thieves.

used to be a regular in Greenhalgh's in Darwen but I will not be going in the shop ever again, the quality of their pies has gone down they must be using cheaper ingredients the meat inside the pies is awful while the prices keep sneaking up the pies are well overpriced and to top it all the attitude of some of their staff is a disgrace one in particular very ignorant and abrupt so it is goodbye Greenhalgh's don’t they realise there are plenty of pie shops much cheaper

I’ve been buying from Greenhalgh’s for donkeys years. Still good quality but the prices??? Way over priced now.

Greenhalgh seem to just put the prices up whenever they feel like they want to i called in today potato and meat pie gone up again to £3.50 it is so expensive i will no longer shop in there shops anymore are they in financial trouble or is it just pure greed i think it is the latter