Green Mountain Grills Reviews 

Called support tech on Sunday. The tech was very nice and sent us a picture of what could be the issue with our sensor. Made the recommended change and grill works better than ever. Over 5 years old and still smokin'

Great experience with Eric. Had some problems with my smoker and he helped us figure out the problems and get the right parts ordered definitely recommend.

Eric came out and replaced my low pellet sensor and it works great now. He did a great!

I was having a problem with my GMG Jim Bowie. Coming up to the 4th of July BBQ. I had 6 Boston butts to smoke. Grill wouldn't light. Called a talked to Eric. The help and knowledge he provided was outstanding. He saved the 4th!

I have a Green Mountain Grills (the Jim Bowie model) that I purchased around 2018
For years, I was having issues with getting the proper heat throughout the smoker
I had temperature difference of up to 150° and no matter what I tried to do I could could not get a consistent temperature throughout the smoker
I was so mad at the smoker. I was just going to throw it away and buy something else but in the middle of May this year I decided I was gonna call Green Mountain Grills. I spoke with a man named Eric and we went through a bunch of troubleshooting steps and set up procedures
Come to find out I had been given the wrong drip pan by accident
Eric sent me a new drip pan and explained in detail how to set the smoker up once I received it
When it arrived, I was quite eager to try this thing, although it was not very hopeful as I had so much trouble with this for the last eight years that I was not very confident and actually thought the grill was a poor quality
After I installed the new drip pan and set everything up the way I was explained I have done many tests some as long as three hours, moving thermometers all over the surface to check the consistency of the heat
I’m here to tell you that this new drip pan that the company provided me eight years later has got me excited about smoking again
Now that my grill works as it should, I am ecstatic and actually eager to throw some meat on that thing and smoke it whenever i get the chance
I could not be happier with the service I received from Eric and the advice
Even though I had many many questions he was patient and took his time and explained everything to me.
I certainly would recommend this grill or any other Green Mountain Grill product!

Had troubles with one of my Daniel boones and the technical support helped me get the right parts and sent them to me without any headaches. Thanks Eric

Thank you Matt for spending 45 minutes with me yesterday getting my girlfriend’s GMG running. I really appreciate all your help,m and help. It’s refreshing to talk to someone in this country who knew exactly the issue and how to fix it.

We’re grilling as I type this!

I recently purchased a new Prime Ledge 2.0. Unfortunately after a couple of uses I had the auger bind up at the T-pin bushing. I emailed customer support and after giving them all the product information they informed me they were shipping me a new auger assembly. The customer support was extremely helpful and polite and very hassle free. This is my third Green Mountain grill and I won’t hesitate to buy another when the time comes.

Great product and even better support. I had a few things fail at the three year point under warranty. The drip pan warped and the AC/DC adapter had an internal wire break. Both were replaced immediately at no cost to me. Support was awesome. They changed the design of the SS drip pan and made it thicker. My suggestions for the adapter is to leave it plugged in at the grill end (DC plug) and unplug from the AC outlet and store with the grill. This will reduce the repeated cycles on the DC plug that eventually stressed the wire to the breaking point. Very happy with the product and company,

I got a GMG last year and unfortunately only got to use a handful of times. It worked great on a brisket, steaks, burgers and everything I cooked came out great. I put it away for winter, and when I pulled it out again it was screaming at me when I turned it on. I called support and within minutes Eric had me with a shortterm fix and the longterm fix in the mail. He was respectful, kind and new the product well. Thank you Eric! I love my GMG, and its the brand my family buys and uses to serve the people we care about.

Thanks Eric for the help and I love the Daniel Boone choice smoker I have no complaints. Everything here is positive feedback and we love it and make amazing food.

I've been using my Peak Prime grill for a few years now and the thing is awesome! Using the grill is straight forward and the wireless app works flawlessly. When I have had any questions about the grill their customer service is quick to respond and Eric had the answers to my question. Great grill and customer service!

Really disappointed in the unit and the customer service. Had our grill a few years, it was a 2020 model but I suspect we bought it around 2022 so it would be just out of warranty.
Out of the blue the power supply/adapter blew up, blowing the adapter case open and electrocuting my partner when it was plugged in.
A quick google showed MANY people with the same power supply reporting issues ranging from unreliable to dangerous. We had an electrician check the power point and the grill and all was fine except the power supply. Grill was always kept covered and on our balcony out of the weather.
I emailed customer service to advise and ask if they could assist, thought given the seriousness of the fault, the history of similar faults from that unit/adapter reported online and the fact that we bought the unit based on reports of impeccable customer service they could assist.
Alas, I was sent a link to buy a new one at $90 (+$10 postage, of course) and told by the rep it was surprising it had failed...
This is a shame given we had bought all the accessories for the grill as well, it has a rotisserie, the pizza attachment, thermal blankets, the lot. We have sunk a bunch of money into this grill but confidence in the unit and the customer service are gone so will simply move on to something new. Would advise people to avoid GMG based on poor quality and mediocre customer service.

Best customer service I've ever dealt with. Had my Ledge Prime for Just under 3 years. Had a couple issues early on (interior light, broken ignitor, firmware update (I'm old) and most recently a malfunctioning control board. That aside, I LOVE my grill and would recommend it to anyone. The 5 degree increments is monumental in speeding up or slowing down a long cook. Very solid built machine. As mentioned the customer service is PHENOMENAL. They respond quickly via email and even reach out over the phone. They are super eager to rectify any concerns as they stand behind their product and rightfully so. Very personable staff that want nothing more than to satisfy their customers.

Love my Green Mountain Grill. 6/22/26
I've had my Daniel Boone GMG for 5+ years. It always performs well and meets my expectations. It's so nice to set the temp. and let my grill do the work.
When I need a replacement part, GMG staff are always very helpful and courteous. Today, Eric went out of his way to make sure I was taken of and offered pointers to help with my next cook.
Thank you Green Mountain Grill.
Neal Wright

We bought a green mountain grill used once died bought an auger still didnt work bought a new board still didnt work I wouldn't recommend this product to anyone wanting smoked food this is terrible will not ever recommend or buy anything of the certain they make it very inconvenient to buy pellets locally parts locally you spend alot more fixing then cooking on this wreck shame in this product.

I've owned my Daniel Boone since 2019, and this was the first issue I've ever had with it. Customer service took care of the problem immediately and went above and beyond to make sure everything was resolved. A shout out to Eric with customer support. His genuine commitment to making sure the issue was fixed and that I was happy with the outcome was impressive. It's rare to find that level of customer service these days. Great product, and even better support when you need it.  Grilling again!!

Well, I finally figured out the best place for my Daniel Boone smoker: the trash.

I’ve owned this GMG Daniel Boone pellet grill for approximately 10 years, and unfortunately the ownership experience was frustrating almost from the beginning. In fact, my support history with these issues goes all the way back to late 2015, not long after purchase.

Over the years I replaced multiple components including control boards, WiFi boards, and temperature probes. Even when functioning, the smoker struggled to maintain accurate and consistent temperatures.

The biggest ongoing problem was moisture intrusion into the pellet/auger system. Despite being stored outdoors with a cover, consistent with the intended use of an outdoor smoker, I repeatedly dealt with swollen pellets, auger jams, and complete tear-downs to get the grill operational again. During the latest repair attempt, the auger itself finally failed.

I also contacted my local dealer regarding these recurring issues and was essentially told they could “find nothing wrong,” despite years of repeated failures and repairs.

I understand that any grill can wear out after a decade. The problem here is not that it eventually failed, it’s that it was unreliable for most of its lifespan. I spent more time troubleshooting, replacing parts, and disassembling this smoker than actually enjoying it.

Maybe GMG’s newer models are better, but this experience completely ended my willingness to purchase another Green Mountain Grill product.

Update after company response:
GMG asked whether the smoker was 10-11 years old. Yes, it is. However, the core issue is that the reliability problems began within roughly 3 months of purchase and continued throughout ownership...

Daniel Boone Issue Timeline (Purchased 8/20/2015)

• 11/26/2015 (3 months after purchase)
Reported major temperature inaccuracies. Grill set to 300° but actual measured temp was approximately 350° using external thermometers. Verified in multiple locations inside grill.

• 01/24/2016
Followed up after firmware updates and troubleshooting. Grill still running dramatically hotter than indicated:

Set to 380°, actual ~455°
Set to 215°, actual ~251°
Described concern that “set it and forget it” functionality was fundamentally inaccurate.

• 02/2016
Food probe failures began shortly after firmware update. Probe displayed “nFd” errors and ultimately required replacement under warranty.

• 05/21/2016
Major malfunction while cooking:

Grill suddenly displayed 542°
Stopped heating properly
Could not be reset
WiFi signal lost
Described grill as “essentially useless at this point.”

• 05–06/2016
Dealer evaluated smoker after repeated issues. Dealer replaced control board and food probe but ultimately stated they “found nothing wrong,” despite repeated documented temp inaccuracies and failures.

• 08/20/2016
Third food probe failure reported. Noted broken internal solder connection despite probe remaining plugged in continuously. Also documented prior WiFi board replacement by dealer.

• 11/2017
Reported control board/button failure. “Up” button stopped functioning entirely. Also referenced prior WiFi board replacement and three prior temp probe replacements.

• 06–07/2018
Severe temperature sensor issues:

Grill reading 347° while OFF
Later reading 273° while OFF
Grill temperatures running 80–100° above actual temp
GMG suggested thermal sensor replacement.

• 08/28/2018
Another major malfunction:

Grill registered 527°
Significant smoke event
Bottom of smoker filled with pellets
Described as “a small campfire”
By this point, documented replacements included:
Main board
Temp probe
Food probe (3x)
WiFi antenna/board
Additional components

• 2019–2026
Continued ongoing ownership issues including moisture intrusion into pellet/auger system causing swollen pellets, repeated auger jams requiring disassembly, and eventual auger failure during teardown.

Summary:
The issue was never that the smoker finally failed after 10+ years. The issue was that reliability problems began within months of purchase and continued throughout ownership across multiple major components and systems.

I received my smoker as a gift. DO NOT BUY FROM THIS COMPANY! 2 months later my power cord shorts out. Thy sent a replacement. 6 months later, mt igniter goes out. Now, it won't power up. They are good at sending parts, but the product is crappy. Try and get tech support, good luck with that. I will never buy any product from this company.Very CHEAP!

I bought my Green Mountain Grill, Davy Crockett grill back in 2020. I have had problems with it from day one. I am now replacing the controller board for the fourth time. They claim that the grill can reach 500°F, if you get to that temperature you can watch the paint burn right off of the grill. customer service is worthless.