Grives Perfumes Reviews 

Placed my order for my free perfume sample at the cost of £5 for delivery on the 28/05/26 said it was dispatched on 12/06/26 and i still haven't received my perfume, as others have said, communication is non existent. I've emailed and contacted Grives via social media and have heard nothing.... I'm thinking I've been scammed!!! no decent company would behave in this manner! I would avoid at all cost. I wouldn't even give 1 star!

Ordered over a month ago and they took payment (£4.99 delivery) straight away! Still waiting on delivery ! No customer service at all, looked back into order and they don’t even have any of the samples!

Grives are very poor - no customer service
. Have been wasting for order which over 2 weeks and there is no response from Grives.
Best to avoid this company that floods Facebook but does not actually deliver

Went for the free perfume offer, just pay postage and no shipping details were ever sent, so no items ever came my way. I gave them longer than the expected shipping timeline as still, no products were ever sent. I paid for express shipping as well.
I tried emailing the company but no response was ever sent. I then got my refund through PayPal.
I understand this is a small company but I'm disappointed that so many people, not just me, haven't received their items.
Stay clear from this company.

Avoid this company like the plague. I placed an order but never received it. Despite several attempts to contact them about this I have been completely ignored. Save your time and money I am now going to contact Trading Standards. Companies like this:should not be allowed to advertise on Facebook. I wish I had read all the awful reviews before I ordered I hate this company with a vengeance. It seems they have now stopped replying to reviews on Trust Pilot as well as ignoring customers attempts to contact them. They could take a lesson from Auroma Fragrance whose customer service is second to none I really wish I could give this bunch of scammers minus 10 stars. Absolutely disgusting What a joke. I have received an email offering a free perfume when I haven’t even received the order I paid for

The perfume never arrived, I have sent emails and even a message from their website mail, no replies to any, I even requested a readme reply if they read the email, I know they received it and they never even read it...Shocking service

I recently placed an order, Order no #GRVS6239777, and was sent a tracking number pretty quickly, but a week later it was still listed as not even dispatched, so I emailed the company and receivedno response, and now another week has passed and still no update on delivery. Would not recommend, they are seemingly unlikely to actually send you anything

Ordered over a month ago and have sent countless emails
No response and no order
I would avoid as unfortunately I didn’t read the reviews

A bunch of scammers ! Have taken my money , removed the items from my order and never send anything as the tracking was never provided and I have never heard anything back so I have reported this company to the police (Report Fraud) and to Trading Standards now ! Disgusting! Stay away please ! I would give minus stars not even a single one !

I am having a very horrible experience with this company right now and hope someone gets to put this right because my daughters brought the advert to me and I thought I'd try them but after finding out that my order was adjusted without my consent and without any notice I decided to request a refund and no one is responding. I feel totally ignored because I wanted my £4.90 refund. Pls help me here because this is taking too long and I had high hopes for your company and was willing to recommend it to others but why is my refund taking too long ?? My Order # is GRVS5730777. Pls help. £4.90 should not make you loose customers that were excited about your products.

Made two orders. Tried contacting them via the email address, instagram and online form on their website - no reply to any of my multiple messages, as items had not even been dispatched several weeks after the delivery window I was given. Thankfully, but much later than acceptable, one orders was dispatched - two weeks later no sign of the other - tracking information says it hasn't been sent. Still no reply to any of the messages sent. A lot of reviews with similar experiences of late dispatch and radio silence to any attempts to contact them, so advise other buyers to be wary. I have filed a claim with my credit card company and issued a complaint with Citizens advice re trading standards.

Advert showed a free set of mini perfumes just pay for postage. After payment I received an adjusted invoice via email which removed the set and only one would be sent. When it arrived 2 weeks later the roller was covered in black bits. Not sure whether it is safe to use. Smells like a chemical fragrance

⚠️SCAM ALERT⚠️
Don't think your getting x5 bottles for £4.90 because they'll only send you one, ignore your emails and the one they sent me smells like 💩

I ordered some perfume and was given a delivery date with a 3 day range. This date has come and gone and the tracking number this company gave me shows it hasn’t reached Royal Mail yet.

Unfortunately when trying to contact this company, they have not responded once. I have used the contact us form, sent a separate email and replied on the order email, all failing to get a response from the company about my order.

Their lack of customer service and contact availability is extremely disappointing. I have seen they reply to reviews on here sometimes and if they do reply to this, I hope they also reply via email so we can discuss their lack of contact and next steps to rectify the missing order.

Total scammers. AVOID!!!!! very quick to take your money, but no perfume.
Wish i had looked on here first before I ordered anything.
Shame on you!
Response to Grives:
Thanks for your reply but if you know my details etc and had any decency you would send a replacement rather than asking me to contact you.
Absolute lowlife.

I ordered the samples box and unlike others I haven't had any problems with delivery which is the only reason I gave 2*. However, the perfumes smell awful, more like cheap aftershave than perfume. Sadly I won't be buying again.

I ordered a 3 x 10ml perfume oils through a Facebook promotion (paying £4.90 for shipping). However, they only shipped ONE. The order took a long time to arrive, and the quality is appalling. Despite claims of being 'natural', the oil smells strongly of petrol/industrial chemicals.
Upon applying it to my skin, I experienced immediate burning, redness, and extreme skin tightness. I had to wash it off several times and use medical-grade soothing cream to treat the irritation. The ingredients list on the bottle is incomplete and fails to list mandatory allergens.
This is not a natural product; it is a low-quality chemical mixture that is unsafe for skin. DO NOT trust the positive reviews on their own website—this company is misleading customers.The company’s reply is insulting and misleading. I am a VERIFIED customer with order confirmation emails and bank statements to prove it. Claiming that Trustpilot reviews are from 'anyone' is a pathetic attempt to discredit a genuine victim of your unsafe product. Your 'certified assessors' clearly missed the fact that this oil causes chemical burns. Instead of taking responsibility for a dangerous batch, you choose to gaslight your customers. If your product is so 'safe', why does it smell like industrial petrol?
I have inspected the bottle and packaging (photos kept as evidence). There is NO batch number, NO manufacturer’s address, and NO full ingredient/allergen list (INCI) as required by UK Cosmetic Products Safety Regulations. Listing 'Perfume oil' is not legally sufficient. This is an unlabelled, untraceable, and unsafe chemical mixture. Your claim that your products are 'thoroughly tested' is impossible to verify when you don't even follow basic mandatory labelling laws. I am now officially reporting this to Trading Standards and the OPSS (Office for Product Safety and Standards).
Not only is the product unsafe, but the company also scams customers on quantity. My order confirmation clearly lists 3 perfume oils (Levante, Alkim, Mirab) for the £4.90 shipping fee. However, they only shipped ONE. My account was mysteriously updated after payment to show only 1 item. I have the original email proof of the 3-item contract. This is a classic 'bait and switch' scam. Avoid at all costs!

Ordered alkim and ombra. Both smell nice but don't as long as advertised. I can bearly smell them after a couple hours of wearing. This being said, they where delivered within 4 days and do smell really nice for the period of time the smell lasts.

Spam. They take payment for delivery but never deliver the perfume.

Lovely discovery set and great value for money. I really liked being able to try the scents before committing to a full size, and I appreciate the ethical approach and packaging. My favourites were Levante and Al-Akim — both felt beautifully balanced and wearable in different moods. Some scents didn’t last very long on my skin, and I noticed a small residue on the roll-on lid at times, but overall it’s a nice niche brand with real potential. I’d be happy to explore more of their scents in future.
I also really appreciated how clean and ND-friendly the whole shopping experience felt — from browsing to delivery. Everything arrived promptly and on time, and the eco-friendly packaging was a lovely touch. The little green pops of colour on the bags felt warm and thoughtful, adding a sense of care and intention behind the brand 🤗
When researching the company further, I did notice mixed reviews on Trustpilot, which made me feel a little unsure at first — especially as I’ve seen they’ve had an Instagram presence from the beginning, so I wasn’t expecting such a contrast. That said, I personally didn’t experience any issues with my order, though I haven’t needed to use customer service, so I can’t comment on that side. The only concern I can somewhat understand from other reviews is when freebies or descriptions don’t fully match what’s received, as that can feel disappointing.
One thing I would really love to see added is a “notify me” or email waiting-list option for sold-out scents, as quite a few I wanted to try were unavailable at the time. That said, they feel like an upcoming brand that’s still finding its feet, and growth can be difficult in the early stages. I do wish some things felt a little clearer or less hidden, as transparency always helps build trust — even when a company genuinely seems ethical.
From my personal experience, I enjoyed the discovery set and had no problems with delivery or packaging. I also have very sensitive skin — including psoriasis, rashes, and acne-prone / cystic-prone skin — and I had no negative reactions at all. I wouldn’t apply it to my face personally, but I used it behind my ears, on my neck, and on my body with no irritation, no rashes, and no flare-ups, which is a big plus for me. Because of that, I feel much more confident about continuing to explore the brand.
I’ve been actively trying to move toward more natural roll-on perfumes as part of a holistic, healthier lifestyle, and this feels like a brand I can genuinely start investing in. I really hope they continue to grow and refine things, because I’ve already found two scents I truly enjoy. The cost also feels fair for what you receive. I wouldn’t deter anyone from trying them — just use your own discernment. If it doesn’t feel right for you, that’s okay. Once I’ve tested the remaining scents I’m interested in, I’d definitely consider purchasing a larger bottle, as long as availability improves.