GymNation Reviews 

Great gym with good offers. Location is very convenient. Facilities are clean and maintained. The class instructors are all professional, approachable and helpful.
Suggestion is to ensure that all soap holders are filled, most especially during peak hours. And to fix shower water pressure which is a little weak.

I’m extremely disappointed with the level of customer service at GYMNATION Motor City, particularly when it comes to dealing with equipment issues.

On multiple occasions, the iPad in the spin studio has not been working properly. The first time this happened, it took over a month to get it fixed. During that time, we had to raise the issue repeatedly with different people at the gym, online and via WhatsApp before anything was finally done.

Last week, there was another problem with the iPad, this time with it emitting a strange noise. We reported it to the receptionist at the front desk, who appeared completely uninterested. He simply said, “I’ll report it,” without even getting up from his seat to come and see what the problem was. We specifically asked him again before leaving to please make sure it was reported.

Based on our previous experience, we had very little confidence that anything would actually happen, so we came in early the following morning and somehow managed to fix the problem ourselves.

When we later mentioned this to the same receptionist, his response was essentially that it wasn’t their responsibility — it was the maintenance team’s.

That attitude sums up the problem. As a customer, I shouldn’t have to work out which department within GYMNATION is responsible for fixing GYMNATION’s equipment. If a member reports a problem, the front desk should take ownership of it, follow it through and make sure it is resolved.

Equipment can break — that’s understandable. What is frustrating is having to repeatedly chase people simply to get someone to care enough to address the problem.

Unfortunately, based on our repeated experiences, customer service and accountability at this gym are seriously lacking.

This is the third of fourth time now the gym keeps charging me twice for my monthly payments

They take all my payments in advance as we speak now I have been charged two months in advance without my consent and the customer service takes three to four days to respond and when they respond all they want is money not solving my problems.

I don’t like this part at all and the app isn’t helping in terms of customer support and the email they give for support no one is answering that one…

Excellent exposure to different forms of exercise...classes are amazing all coaches taking differnt classes are just awesome....worth to value of money

I really enjoyed using the HYROX facility in GymNation Al Quoz. The area was very spacious and the equipment was clean and brand new. Not to mention, the staff were very sweet and accommodating! Definitely one of the cooler gyms I’ve been to in Dubai.

It would’ve been nice to see a renovation done as quite a few areas in the gym need to be sorted out. This is about the one in Mirdif.

Cleanliness, Huge gym (airy), Coaches and sets of classes.

Really enjoying my experience at this gym so far! 😊 There’s a great selection of classes, which keeps things interesting and gives me plenty of options depending on what I feel like doing that day.

The gym is also consistently clean and well-maintained, which I really appreciate. And the new gym app is a great upgrade—it feels much more organized and updated, and makes it easier to check the class schedule and plan my workouts.

But what I appreciate most are the instructors. You can really tell that they care about the members and want to see you improve. They push you hard and challenge you to give your best, but they’re also understanding when you reach your limit. I love that balance you feel motivated to push yourself without feeling like you’re being pushed beyond what your body can handle.

Overall, it’s been a really positive experience. Great classes, clean facilities, caring instructors, and now a much improved app. Definitely makes it easier to stay motivated and consistent! 💪😊

It was very good Thank you

When i went to join the GYM no one told about its a one year contract, sales person told me monthly charges and asked to do the procees on the phone and not even mentioned anywhere about one year contract, cant able to quit if you want you need to pay either you are willing to continue or not.

The only pro for this gym is 24/7. We should alleviate the standards for women’s gyms here in saudi so we don’t compromise for something such as this gym! Cleanliness? Bare minimum to any gym I’d not consider it a pro.
Cons: their behavior and customer services is at best until u decide to subscribe then forget about hearing from them truly worst customer services.
Their speakers are super cheap and they raise the volume so high that it compromises my workout ability. Really bad quality speakers + high volume causes headache to me and again they are inconsiderate of this fact or complaints!
Alleviating customer services and listening to people’s complaints are priority! Thinking you gained 2400SAR by this customer with inconsideration to them is really the worst behavior and shall the higher authorities take a look!

I had experience pleasant environment and overall everything was good.

From my experience visiting different gyms, GymNation is one of the best gyms I’ve ever been to. I’ve had a great experience here, and I’ll soon be completing my second year as a member. I’m very happy with my choice and look forward to continuing my fitness journey here!

A great gym with excellent trainers. It would benefit from more cooperative and helpful customer service, as well as better attention to keeping the floors clean

I have to park the car far away, which is causing me to be late for my classes.

I like classes , coach are all nice

Love gymination only need more glasses on morning specialy on Tuesday & other days need for zumba , tone , core pilates specaly on down ton branch

I really like to attend GymNation now but you need to do something with your collection department. They try to make troubles for some old contracts (7 years plus) which were closed a long time ago. And they do it in a really bad way.

I’ve been really enjoying my experience with GymNation so far! The subscription is very affordable, especially considering the variety of classes and facilities available.

What I appreciate the most are the coaches and instructors, especially in the LES MILLS classes. They are super nice, approachable, encouraging, and really make you feel motivated throughout the entire session. Even when the workout gets challenging, their energy and encouragement make you want to keep going!

Overall, it’s a great gym with a friendly and motivating atmosphere. Definitely a good choice if you’re looking for an affordable gym with fun classes and supportive instructors. Highly recommended! 💪❤️

It’s a brand new branch and not fully operational yet, waiting for inbody and reformers machines and addition of full scale classes. But few things are already showing some minor signs of wear and tear. Staff needs to be vigilant with their maintenance game.

Iam interesting in this experience and so excited and you have amazing coachs