Halford Reviews 980

Worst customer service ever. I talked to 3 customer agents and they have no idea how to purchase online.

Disappointing experience with misleading information and poor customer support.
I bought a car seat online that was described as ISOFIX compatible, but when it arrived, it wasn’t. Trying to reach customer service was extremely frustrating — very limited options on the phone menu and no way to speak to a person.
I then tried online chat and was 48th in the queue. After waiting around 45 minutes and finally reaching number 12, the chat disconnected. My son later managed to get an email reply via chat advising me to visit a local store for a refund or exchange.
However, the store manager said that because the seat I wanted was an online exclusive, they could only give me a refund. That also meant losing the £5 Motoring Club joining offer, which feels unfair given the issue came from incorrect product information.
To make matters worse, when I tried to reply to their email, I received another automated message saying the case was closed — so you can’t even respond. Very disappointing service overall.

Bought car battery from Halforfd and had it fitted by them just over 2 uears ago.
Fitter didn't reset BMW computer and that caused the battery now to no longer hold its charge. Rung customer service 5 times and eventually was given complaint No. and told to email them copy of receipt. I did and got email back saying the email address I was given is no.longer in use.

Aircon service performed twice and was charged and yet no block test was performed professionally and the Halfords Carmarthen auto center never explained why and still car blowing hot air

**Avoid – poor communication, overcharging, and no complaint resolution**

Booked a full service and MOT with Halfords and the experience has been extremely frustrating from start to finish.

On the first visit, we arrived for our appointment only to be told the MOT couldn’t be carried out due to a faulty emissions probe. We had not been informed of this in advance, resulting in a completely wasted journey.

We also agreed to a specific brand of tyres, but a different brand was fitted without our knowledge. On top of that, we were charged £54 more than the advertised price and applicable motoring club discount.

There was then a further 45-minute delay just to pay due to internal paperwork issues, which caused disruption to our family as we were delayed picking up our child.

Our MOT was rebooked for two days later. To avoid another wasted trip, we called in advance and were assured the appointment would go ahead. However, when we arrived, we were again told it could not be done — and staff admitted we had been incorrectly informed.

As a result, we had to arrange and pay for the MOT elsewhere.

To make matters worse, I have since raised a formal complaint (ref: 28519669) and followed up three times by phone, but have received no meaningful response.

Overall, while the initial price seemed competitive, the lack of communication, unauthorised work, overcharging, and complete failure to resolve a complaint has made this a very poor experience.

I would strongly recommend double-checking all details and being cautious before agreeing to any work here.

Hallsford Farm.
I have been using the Farm butchers for 2 to 3 months and I must say that every cut of meat I have had has been absolutely beautiful.

It is great that they use the traditional and rare breeds it shows in the toast of the meat.

As the meat taste so good, it shows the animals are well cared for and loved.

I highly recommend this butchers just try it and I am sure you will want to eat it again and again.
Enjoy

We started using Halfords Tyre Fitting Centre in Dorchester which was formerly National Tyres. Now before We go any further I want anyone reading this to know the fellas working down there are a good bunch of lads who do their best. However it is clear that they are being pushes by management to squeeze every last drop of blood out of the customer. I could go on to elaborate on this but it's long winded and not helpful. Anyway, the gripe. In the past the lads have always rotated the tyres as a courtesy. However today when I asked for this service the manager stated that for moving front wheels to the back would cost another £20. £20 isn't a fortune I agree but then again that is a very quick job for a fully equipped tyre depot, £10 yes, Ok. Over the last 4 years or so I have been a very regular customer as have our to Children who both own cars. The problem here is that I just get fed up of being ripped off and this was the final straw. I told them not to bother as I would rather do it myself to old way (Trolley Jack and long handled wrench). A new Depot has opened up just up the road (Tyre World) and so I tested them posing as a new Customer. Their response to my question "We do that Gratis Sir". So with some regret I will be taking my business elsewhere, again these are stupid self inflicted wounds that large multi nationals shouldn't be vesting upon themselves, but still they do. Three customer lost over a paltry £20....

Ordered new battery for EV, booked in and paid. Arrived early, staff member in Retail store initially advised they dealt with battery installation, checked order number and it related to the Halfords AutoCentre next door. Went in to the Autocentre, reception on computer, with me in a moment. Then advised we don’t do battery replacements, you want retail store. Showed him the email, he advised yes it’s one of their reference numbers. He checked their stock, he didn’t have the battery I’d already paid for in stock. Offered one of their reference numbers Halfords ones, less warranty. Advised could order one and it would be with them in 48 hours. What a waste of my time. Told them to forget it, their online system doesn’t seem to talk to the actual workshops despite booking jobs in.

What makes it worse is that the retail store actually has the battery in stock!!!!!! It’s just next door!

Advised I’ll get my refund in 3 - 5 working days despite them taking my funds immediately.

To make matters worse, I received a message when I got in the car to say I’d cancelled my order!!!! No I didn’t the AutoCentre didn’t have the battery!

Halfords national tyres and autocare: Tyre change was quick and easy. They fitted me in quickly and efficiently. Josh, Criss and team excellent.

What’s joke halfords is I spent £330 on a E scooter to be told that the care plan covers all E scooters that included tyres breaks and cables and get 15% of accessory’s from a guy called Matt when I took the scooter to the store to get the plan I was then told that it didn’t cover Tyers breaks and cables I sold my old scooter to put the money towards a Pure scooter they offers me a refund but if I did that I would of been without transport to work and didn’t have the money to buy one that is in the care plan. This is misleading and shouldn’t have been told that it was covered in the plan so when buying E scooters please be carful as they just want your money and lie to people’s face!!!!

I had an excellent experience at Halfords Bromley. Martina provided outstanding customer service from start to finish. She was friendly, professional, and genuinely helpful, making the whole process smooth and stress free. It is rare to come across someone so dedicated and attentive. A real credit to the team. Thank you, Martina!

Extremely poor experience with Halfords in Wellingborough.

I booked a pre-service assessment for 14:00 and was told my bike would be ready by 16:00, with a phone call once completed. No call was ever made.

I returned to the store at 17:50 and was left waiting until around 18:30 without any update or acknowledgment. Only after this did a member of staff inform me there had been a “mix-up” and that my bike had not been assessed at all due to lack of time.

What is most concerning is that the staff member who initially checked in my bike was present throughout and failed to provide any update. A simple, timely explanation would have avoided wasting hours of my day.

Your website states that this assessment takes approximately 30 minutes. Instead, I received no communication, no progress, and no consideration for my time.

This reflects very poorly on your customer service standards. At a minimum, customers should expect clear communication and basic courtesy when plans change.

I would appreciate an explanation of how this happened and what steps are being taken to prevent similar situations in the future.

I took my car in for an MOT on the agreed date and time-booked by calling the local branch. The ‘receptionist’ told me it wasn’t booked in. I told her when I phoned and at what time and was told he’d not booked it in-no apology. They would try and get it done that day. I asked for a call when I could pick up my car which they said they would do. I phoned around 5 hours later to find out what was happening to be told it’s done.
Attended to pick up my car and was told the cost-‘receptionist’ sitting at her desk nodded at the cash machine on the counter while continuing a conversation with mechanics.
Customer service is dreadful. After having been a faithful customer for many years I won’t be returning to Halfords.

Booked an MoT on 9th Mar for the 30th. Few days before with no explanation or contact rcvd a txt to say it had been moved to the following day! So I had to re-arrange my plans to accommodate. Three days before that, had an actual phone call to say if i could come in at a different time - I agreed, more re-arranging. Then; drum roll - rcvd a txt to say it had been cancelled, again, no reason! I then phoned the garage for an explanation - sorry we don't have an MoT tester. WTF. Phone CS this time to ask for a refund - 'yes sir, it'll be in your account by the end of the day.' Two days later as I write this it still is'nt there. Just what can you say, apart from stupid me who after a ***y experience a few years ago I used (tried) them again..

You would get no stars if I had my way , ordered a click and collect and was waiting for my text message , and waiting and waiting and waiting and guess what it did not come , phoned the store but no answer and was put through to cloud cookoo land ( INDIDA ) eventually being put through to the Grimsby store , and guess what it had been ready 2 mins after I ordered it , now they keep having this problem and its not getting solved , apparently the manager knows about it ( NINA ) and also the under manager knows as well ( KATY ) as well of the staff , I do not blame them your IT Department needs to sort this out as everyone is aware of the problem and everyone ignores it , please feel free to answer ALFORDS !!!!!!!!

We went to Halford in Chiswick on Sunday to buy a bike. The shop is filthy, unwelcoming, and unprofessionnal. It seems they just did not bother.
How can this sort of place sill survive?

Ordered from the website, product didn't arrive. Courier is saying they have lost the package, no support from Halfords customer service other than a specialist team will get back to me with 7 working days. Not what you need when ordering important parts for your vehicle. Asked for the part to be sent out whilst they resolve the missing part with the courier but have been told this can't happen. Now left for at least 2 weeks for a part that should have been with me withing 3 working days. Very poor service.

Took my bike in for 15 point FREE check. Needed a bit of work £40-£50. Got a call to say it was now £180 including a hole in the tyre. Went in and said the hole wasn’t there when I brought it in otherwise it would have been flagged on check. Got completely ignored and charged for work that I had requested. Absolute joke

I’m extremely disappointed with my experience ordering a bike for my child from Halfords. At the time of purchase, delivery was promised within 1–2 working days, but it has now been nearly two weeks and the item still hasn’t even been dispatched.

To make matters worse, I tried to cancel the order due to the delay, but they have refused to process the cancellation, leaving me stuck waiting with no clear resolution.

Customer service has been incredibly frustrating throughout. Responses are either very slow or non-existent, and when I do get a reply, it feels like they don’t properly understand the issue or simply refuse to help. The tone has also come across as rude and dismissive rather than helpful.

Overall, this has been a very poor experience—misleading delivery times, refusal to cancel an undelivered order, and unhelpful customer service. I would not recommend ordering from them if you expect reliable delivery or decent support.

Awful online experience. Offshore customer service in South Africa. They won’t let you speak directly to the stores. You’re left with having to drive around the country hoping that the specialist advice you’re given is correct AND that the item you want is also in stock.

In store, they are awesome. Really helpful and friendly.