Hand on Heart Jewellery (UK) Reviews 

I bought a purple tear drop pendant with my Mum's ashes in back in 2021 when she passed away.
In 2024 it became discoloured and tarnished. My sisters also had issues. I contacted Hand on Heart and to be fair to them they issued a replacement as soon as possible. Last week the resin in the replacement pendant has lifted from the surround. I haven't contacted Hand on Heart this time as I don't have faith in their items but just wanted to let others know that if you do your research (which is a lot when dealing your grief and loss as well) there are companies who provide much better products.
I know there is a lot to consider, look at and deal with at these times but save yourself the heartache that myself and others have gone through. It might just be a necklace to someone but to me, it's my Mum.

This company markets their jewellery as something you can wear every day for comfort, to keep loved ones close. That was exactly why I bought it.
In reality, the necklace discoloured, which was devastating given it contains ashes and holds immense emotional value. Despite clearly explaining the distress this caused, the only solution offered was a 50% discount on a replacement because it was outside warranty.
For memorial jewellery, I find this unacceptable. When a company sells products based on emotional trust and permanence, the aftercare should reflect that. My experience did not match the care, compassion, or reassurance shown in their advertising.
I won’t be using them again and would urge others to think carefully before trusting them with something so irreplaceable.

Loved my ring but the glass part fell out after 2 years noone replies to my emails. Now I can't wear my ring anymore. Do not recommend

Loved my necklace and then 2 years later it's black and tarnished. According to the company they can't add anti tarnish coating like major jewellers due to their production process. Apparently it's my fault because I actually wore my necklace!!!!! Buyer beware!!!!! If you want a precious keepsake, it won't last longer than a couple of years.

***Reply to their response - my silver heart necklace with my child's handprint contains no ashes as it isn't a memorial piece so that reply makes no sense. Yes I was offered to purchase a silver cloth from you for £5 (thanks but no thanks) and also told that the necklace itself would be beyond saving so I'd have to buy a new one of those. I'd rather spend my money on something that lasts. Thank you.

The company made it very easy to select the personalised item I wanted. Had a good range of products and specifications. They were respectful and my order was processed quickly within the timeframe they said. The remaining ashes of my beloved mum were returned in a gorgeous box and pouch with an authenticity certificate. I wear my necklace every day as does my daughter her ring in memory of her grandma. I would thoroughly recommend Hand on Heart Jewellery

Upset that a previous customer was held over a barrel for a Xmas delivery. Wanted over £30 extra to guarantee it or it looks like they hold it and sent it out on the 22nd and used Royal Mail 48. Luckily I had it time but very poor tactics to get a few more quid. Will not use again because of this blackmail tactic. Update in response so if I choose quicker service when would I have got it ? as if you only make in order it still wouldn’t have been sent out to the 22? Or am I right you take the orders that paid more and priorities to send out early and returning customers get the gamble of r will it or won’t it turn up as tou hold back till thr very last ? Poor experience from a returning customers——- AVOID

ordered a ring for my 21st birthday with my brothers ashes who passed away last november. i was a little anxious about the whole process and sending his ashes off but i cannot fault hand on heart, the constant updates put my mind at rest and i’m in love with the precious ring that has been made. it’s the most special piece of jewellery that i own and i love that i can always have a piece of my brother with me. thankyou so much

A Beautiful Tribute to Mum
I ordered a ring from Hand on Heart Jewellery made with my mum’s ashes, and it’s absolutely stunning. From the moment I opened the box, I was overwhelmed with emotion—the packaging was so thoughtful and respectful, and the ring itself is even more beautiful than I imagined. The craftsmanship is exceptional, and it holds such deep meaning for me. It’s comforting to wear something so personal and elegant every day. The whole process, from ordering to delivery, was smooth and handled with care. I’m truly grateful to Hand on Heart for creating something so special. Thank you.

I can honestly say I’ve never experienced such outstanding customer service as well as lovingly and sensitively produced beautiful memorial jewellery. They are so very respectful and understanding and I will forever treasure my pieces. Could not recommend more - and have recommended already. Thank you so very much Hand On Heart and especially Ellie❤️ … other companies -please learn from this exemplary customer care!!

Had a ring made with my dad's ashes after having an absolute shocking experience at a different ashes jewellery company. Hand in heart put my mind at rest after a little messaging as I was really nervous to trust someone again with something so precious, but they did an amazing job. Couldn't be happier. The ring is gorgeous. Thank you.

It’s safe to say they have the best customer service skills I have ever had to deal with. They are so helpful and friendly. I’m very thankful for what they have done to honor the most important person in my life. Thank you !

After loosing our dear cat after nearly 18 years, my daughter wanted a pendant to remember her by. Originally we ordered 2 x silver paw prints in the thought we would use some of her ashes however when we collected the ashes, her box was sealed so needed to rethink. The team were very quick to respond with a solution as we still wanted the paw print pendant. The team were super helpful in giving us other backdrop options so we could use some of our pets hair instead in the same pendant design. They arrived today (quicker than originally quoted) and beautifully packaged. They also returned any left over hair for us. Such beautiful pendants. Made with care and attention - thank you

I ordered an ashes necklace after my dad passed away. The attention to detail the kindness the information I was given throughout the process was great. When I received my delivery the packaging was lovely the note attached made me cry it was so poignant can’t fault if you want a keepsake this is where to go love it

Hands down the best customer service I’ve ever had. I had damage to my original ring and was heartbroken, but I wrote to Lucy on their team asking about repair options. They were so fast and kind with their response, offering to make me a replacement ring free of charge- the second ring was even more beautiful than the first. A wonderful company that I will always be grateful to!

Received my ring this morning, it is absolutely stunning!!! I would definitely recommend. Such a great keep sake and really great quality. I’m obsessed!

My husband and I ordered my mother in law a memorial ashes peardrop necklace with a purple stone and silver belcher chain 16 - 18 inches. The necklace is stunning. The quality is excellent and the necklace looks expensive. My mother in law loves it so much. Hand on Heart staff kept us up to date with every step of receiving the ashes, estimated time for necklace to be made and delivery. Thank you for your amazing service xx

We recently lost our special rescue girl and knew i wanted to do something with her ashes. After much research (3 hours at least!) I settled on Hand on Heart Jewellry and have not been disappointed.

I settled on a self-fill necklace & its beautiful. I received it promptly & itsm was beautifully presented, even the packaging was lovely!

Thank you Hand on Heart Jewellry for helping to sooth my broken heart.

If I could give more than 5* I would. I bought an ashes necklace from them in early 2021 after my dad passed in 2020. The service then was amazing and the necklace was fantastic. Unfortunately, 2 or so weeks ago, the ashes pendant came away from the setting. Devastated I contacted them asking for the best way to fix this, just expecting some advice. After being told that they didn’t feel they could fix it to a standard they would be happy with they then offered to replace it free of charge. Luckily I kept the leftover ashes they sent back to me the first time so I was able to send these off for the replacement to be made. I am so unbelievably grateful to this company for the way they have handled this and would recommend them to everyone.

This is my second time ordering from this company beautiful items very professional caring buisness if I could leave more than 5 stars I would little mix up with my order I emailed and they replied same day and resolved issues within the day new item sent straight out very highly recommend .thankyou handonheart jewellery.

If I could rate more than 5 stars I would do. I received my ashes ring on Tuesday and have to say I am completely overwhelmed, it’s so beautiful and fits me perfectly. The whole process from start to finish was carried out with such professionalism and care I would definitely recommend this company. A big thank you to all the team especially Donna who created such a special ring I will treasure it forever.