Harveynorman Reviews 

If I could give 0 stars I would. I bought a new computer and printer online two weeks ago. It said it would take two weeks to deliver. No computer or printer. Customer service palmed me off. I went into an actual store and got no help. I put in an official complaint. No response. DO NOT buy anything through Harvey Norman online. You won’t get your item/s and then have to wait WEEKS for a refund. Disgusting 😡😡

My husband brought me a Dyson airwrap it didn’t work with my hair type took it back to Hn was refused refund or store credit even thought Dyson will give you a full money back if you use for 45 days and don’t like
Hn poor service rude staff who treat you like a criminal

Purchased logic docking station DV4 and issues with setup but here comes the best news, phoned Logic support (03) # and the service provider Aatish was what you call the perfect support person. Calm, professional and extremely competent, well done Aatish and thanks

BEWARE - DONT SHOP ONLINE WITH THIS COMPANY!

Purchased a Vuly Trampoline Cover $149 + Shipping Order No. 31001589953.

Harvey Norman sent the item to an address not mine or the one on my invoice/order.

9 x emails and online enquiries with no refund or item replacement.. or any contact other than sending me the same tracking details showing it was not sent to my address!

Belive the negative review.. don't shop online, and I'd suggest avoiding in store as well.

Worst customer service, and would go further to say testament to fraud taking money without supplying the items.

I went to Harvey Norman at Gladstone I asked a worker where the TV Remotes they were located in the store He couldn't be bothered and said not this side of the store and went back to his computer fatso another worker well he just looked at me turned around and walked off some where else If it doesn't look like you have money they don't want too know you that's the vibe got this will probably fall on deaf ears

5 stars for sure the staff was very helpful and nice to their customers.

I ordered a TV on 1/12/24 based on the Harvey Norman website stating ships within 2 - 4 days. This TV was advertised as in stock so I purchased it for $250 more from Harvey Norman - instead of The Good Guys or Betta Electrical who had it $250 cheaper but they were not in stock and were back ordered until 6th Jan.
The DAY AFTER ordering - less than 24hrs I got an email and a text stating the order was delayed. Not timeline.. just delayed and upon checking online it said backordered. I spoke to Graham from the Carindale store on 12/12/24 who advised he could see shipping on 16th Dec which put my delivery at around xmas/last week dec. I spoke to him again on 17/12 after a number of rude emails from the HN online help department emailed me over a week after I sent an enquiry about the delay, He then called me back after speaking to Hisense who told him its bad news and now wont be until the end of January. This is an absolute joke - I should not be waiting 2 MONTHS for something I spent $3000 on. ESPECIALLY when it was noted as in stock/available and 2 - 4 days. This is going be at least a 2 month wait and I am out of pocket the additional money i spent with HN to end up having to wait even longer then the other places i could have purchased from. False advertising stating what was stated and very poor form to sell something you cant even get stock of.

Bought a kitchen aid in Black Friday sales as a Christmas present. Was convinced by staff to pay in store as they had 3 on order, rather than ordering online and paying delivery fee (approx $30). Now it’s Jan and still no kitchenaid, have stock in other stores but are stringing me along and won’t let me pick up from elsewhere. Keep offering me a refund so I can go buy it at another store for an extra $400. Keep telling me they will call with updates and never do. Ridiculous.

I bought an Apple watch on-line two days before Christmas when the computer said there were 3 available, however, when I arrived, there were none there and, despite promises to do so, they failed to even organise one in time from an alternative store. Now, they simply don't even answer their phone at the Noosaville store. Useless as tits on a bull!

I bought a new mobile, from Harvey Norman. The technician transferred all the data for me. His Name is
Rowell & works for Harvey Norman, Cairns. He was patient & understanding, as, I am not a wizz with a mobile. Explained things clearly, so, I could understand.
I was happy with the price of the phone & the staff in
general.
The layout of the store, makes it easy to find the things you want & if you can't, there is always a polite staff member to help you. My experience was a very happy & successful one. Thankyou

Do not buy from Harvey Norman online at all. We simply purchased some items online for click and collect. However they did not have the products. Online system advised us to contact the physical store and the physical store pushed us back to the online system. This had been going on for about 2 weeks and they could not find a solution for me. What a ridiculous system!

Harvey Norman used to be a big name in Australia, but it's basically a scam website now and should be taken down. they will take your money and make you fight for it back. other retailers sell the same products and price match.

So I am building a new house. For which I have purchased a big screen TV, French door fridge freezer, 2 drawer dishwasher, music system and new lounge, all from Harvey Norman well over 12k in the last couple of months. I ordered a Smeg kettle and toaster, of a particular colour. Bairnsdale store had the toaster and having made the order, the toaster was set aside with my purchase order attached, i.e Sold. Just waited for matching kettle to arrive from another Victorian store. Went in today, as kettle had arrived only to find they had sold the effing toaster. No customer loyalty at all it seems. No apology, no nothing.

my name is Chris I had some troubles with delivery I also had troubles troubles with installing I complained and they fixed everything very very good very happy with them now

They advertised a sale item that was not in stock then refused a raincheck for this item , difference being $170 , customer service has gone down the toilet with this company and I have usually had no trouble with them , the online chat is third-party operated so they can't achieve anything for you and just blame individual franchisees for their problems , how convenient lol . I will personally never shop there again as if you can't follow your own guidelines/ policies then what can you do ? You are not protected nor will they give a shit even when they are at fault .it's Modern company response 101 Hervey Norman have been training themselves well in this style of customer service , and losing customers by doing so.

I tried leaving this review on their website which Harvey Norman has rejected to publish:
There's no return policy for any pillows.
Extremely firm, which is impossible to gauge online and with no warning of no returns on their site, and with Harvey Norman, each store being an independent store, which means you need to find the store that has sent you your item and actually call that particular store and that particular department to begin any process, which you have no idea at checkout, it makes it quite a hassle. Not sure why you would buy online with Harvey Norman knowing this, but no one knows about this till they're faced with a daunting task of a return. I don't think anyone who's experienced this once would ever go back shopping with Harvey Norman, at least online anyway.

Ordered a ps5 VR2
They cancelled order with no other communication at all, just a credit not came through

Their customer service's KPIs has honestly got to literally be to ignore the customer's issue and make them wait for the longest time possible before even starting to address anything.

I have spent 2 weeks waiting and almost 3 hours speaking to their customer service team. Their customer service clearly has pre written messages and they will literally ignore what you say and just keep repeating stuff even after you have already clarified that doesn't help.

I ordered a perfume for a gift on 13/11. Their product page says it leaves the warehouse in 1-2 business days: great! I thought.
2 business days later the item had still not been handed over to Aus Post. I emailed their team to ask for an update and never got a response.

On 18/11 I contacted their team to ask for the cancellation of the order due to the delivery delay as I needed it in a particular timeframe and was counting on the info from the product page on their site.
The person opened an internal refund request.

On 02/12, after not hearing back and not receiving my refund for 2 weeks, I contacted their team again. I spend over 2 dreadful hours dealing with people that had NO INTEREST whatsoever in solving anything. All they could possibly do is disregard what I said and keep repeating pre-prepared messages that did not address or attempt to sort the issue at all.

So today, 18 days after my first email to them about the delivery delay, here I am still with no refund and no help from the business.

Today on 02/12, they are now saying they have contacted their dropship vendor (why did they choose to not contact them in the last 2 weeks where they literally had a refund request internally opened for this I honestly can't understand). And they are using this as another way of making me wait more, when the customer is not related to any business and vendor relationship whatsoever.

I have explained that, under Australian Consumer Law (ACL), the customer has the legal right to cancel an online order if the goods are not delivered within the timeframe promised and therefore my order should have already been cancelled and refunded ages ago, but they are continuing to aim for ensuring no customer service is actually provided, and they are willing to go against the Australian Consumer Law for that.

HARVEY NORMAN SPRINGVALE STORE
I had an appalling experience with the management of the electronics department at Harvey Norman Springvale. From start to finish, the service was dodgy and unprofessional. I brought my Xbox in for repair under consumer warranty, only to find out it wasn’t even sent for evaluation. Despite multiple follow-ups, no report was provided, and when I went to collect my device due to lost trust, it was dropped and damaged further.

To make matters worse, they attempted to charge me for repairs that clearly fall under consumer warranty rights. This level of scamming behavior is unacceptable, and it’s not an isolated incident. Harvey Norman already has a bad reputation for upselling unnecessary warranties, and my experience further confirms their manipulative behavior and total disregard for customer care.

Stay away from this store at all costs if you value your time, money, and peace of mind.

I purchased good quality timber bar stools with leather seats from Harvey Norman which I picked up from the store in February. I was so disappointment by the quality of such expensive stools- leather poorly put together, cracked timber underneath, underside of timber not varnished. I was told by HN staff before purchase that they were manufactured here in Australia by FIVE STAR FURNITURE in Victoria. When I looked into it, I found out that they were manufactured in China but the varnish was applied in the factory in Victoria. I made several written complaints to the furniture proprietor of the store in Carindale but was refused to have them replaced or repaired, probably because this was the cheapest and easiest option for them. They only offered me my money back. I expected more from such a high profile company, but I got furniture which was worse than the cheapest companies.
I could never trust or recommend Harvey Norman furniture Carindale again.